Originally published on bankdirector.com Fraud and scams typically reach the board as risk metrics and loss figures. For customers, they arrive as a stressful moment
Originally published on CUInsight.com The way a credit union handles a fraud or scam dispute shapes the member relationship and the cost structure behind the
Originally published on TheFR.com In early May, Spirit Airlines ceased all operations. Within hours, thousands of cardholders did what consumers reliably do when a merchant
Dispute volume is the metric most financial institutions watch. It is a reasonable place to start, but it misses a more consequential pattern hiding just
Originally published on CUInsight.com Credit unions are back in growth mode, even as membership trends remain mixed. Assets, deposits, and lending are rebounding, and more
Originally published on FinXTech.com At most financial institutions, fraud and dispute management shows up on the expense line, not the strategy agenda. Cases move, and
Fraud and dispute management is one of the most expensive operational challenges facing financial institutions today, and for most, it’s costing them even more than
Every fraud wave has a tell: a merchant category code that starts showing up too often, a filing pattern that doesn’t fit the usual profile,
Originally published on BusinessReporter.com The collapse of Spirit Airlines has sent chargeback volumes soaring, and isolated institutions are dangerously unprepared. On May 2, 2026, Spirit
Originally published on CUInsight.com Your fraud and dispute team does not typically show up in growth strategy slides or in the board packet section on