Quavo empowers FinTech innovators to scale with trust-driven solutions, enhancing customer loyalty, mitigating risk, and navigating complex regulatory environments with transparency and efficiency.
Remaining one step ahead of disruptive and malicious fraudsters that harm your business and customers.
Gain valuable insights into dispute trends and customer behavior, empowering you to make informed decisions and drive product innovation.
Foster trust and loyalty with users through transparent, real-time dispute resolutions, empowering them with clarity and control at every step.
Easily integrate Quavo’s API dispute management platform into your existing tech stack to automate fraud and dispute management workflows at scale.
Dispute management in fintech refers to the systems and processes used to handle cardholder claims for unauthorized transactions, billing errors, or unrecognized charges. Fintechs rely on automated platforms like QFD® to handle these claims efficiently and in compliance with Reg E, Reg Z, and card network rules.
Fintech companies use API-connected dispute management platforms that integrate with core systems and payment processors. When a dispute is filed, the platform automatically routes the claim, gathers transaction data, applies the appropriate regulatory framework, and manages the investigation workflow.
Unauthorized transactions (fraud), merchant disputes (goods not received), duplicate charges, ATM errors, P2P payment issues (Zelle, PayPal), and subscription cancellation errors.
Quavo’s self-service intake tools make this frictionless.
Analyze dispute patterns, identify high-risk merchants, deploy real-time fraud detection, and use intake deflection to identify and resolve issues before a formal claim is filed. Quavo’s AI-powered analytics provide the insights fintechs need.
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