Dispute management becomes increasingly difficult as fintechs scale. Supporting multiple brands means navigating complex compliance requirements while maintaining efficient operations across different programs, partners, and dispute workflows. As transaction and dispute volumes grow, many teams find their processes becoming slower, more costly, and harder to manage.

This case study explores how Galileo transformed its dispute operations to support a rapidly expanding portfolio. By rethinking its approach to dispute management, they improved operational efficiency, accelerated resolution timelines, and recovered significantly more disputed funds, even as dispute volumes continued to rise.