FinTech Careers | Quavo Fraud & Disputes

Transforming Dispute Management

Quavo’s Fintech Vision

Quavo is revolutionizing dispute management for financial institutions by combining cutting-edge technology with personalized support that embodies the fintech ethos. Our Disputes as a Service™ offering streamlines fraud and dispute resolution, emphasizing seamless workflows, compliance, and customer satisfaction. Working at Quavo means being part of a dynamic team that’s driving 100% year-over-year growth, redefining industry standards, and fostering a collaborative and innovative environment. We’re dedicated to industry excellence and community-driven change, empowering the fintech community with transformative solutions and unwavering support. Join us at Quavo, where your contributions make a tangible impact, and every day presents an exciting opportunity to shape the future of fintech.

One Quavo, Nationwide Impact

Empowering Financial Institutions with Talented Teams Across the Country

Perks

Fully Remote Work:

Achieve work-life integration.

Competitive Compensation:

Fair pay starting at $50,000 annually, plus annual bonuses based on company performance.

Unlimited Paid Time Off (PTO):

Flexible, supportive environment that prioritizes your well-being.

Comprehensive Benefits Package:

At Quavo, we believe in investing in our team and understand that benefits are important to us all. We strive to offer a comprehensive and affordable benefit package in support of our team members and their families.

Culture Rooted in Core Values:

We Are Authentic – We show up as ourselves.

We Are Innovative – We challenge the status quo.

We Are Accountable – We honor our commitments and admit mistakes.

We Are Deliberate – We have and act with intent.

We Are Passionate – We relentlessly pursue excellence.

Camp Quavo:

Join us for our annual company retreat, a unique opportunity for team building and fun together.

The quavo culture

Employee Insights

The most important thing about the Quavo culture is our “work hard, play hard” mentality. Every day we work hard to ensure our product is the best it can be to our clients. We put in a lot of effort to keep our clients happy while having fun at the same time.

Chadd Marks

Client Release Manager

I had the opportunity to join Quavo just over five years ago as the first Production Support Manager. Prior to that, I had worked for a couple of large tech companies as a manager and as a Linux engineer. So, my background is 100% technology related, which is weird here at Quavo because most people I work with all have a background from financial companies. The leadership at Quavo fosters a culture of transparency and inclusivity, which is not something you find in most companies these days. I have the privilege of working alongside some incredibly talented individuals. One fascinating thing about Quavo is that there seem to be no egos, everyone gets along and quite frankly, I would hang out with every single one of our employees outside of work. This is another thing that just does not happen these days, it is a great culture.

Chris Yukubousky

Manager, IT & Infrastructure

I couldn’t imagine a better place to have started my career. I was lucky enough to be brought onto the team as an intern, before being hired on full time, and later receiving a promotion to Account Executive. I’m very proud to say my story is one of many at Quavo where our team members have gotten to benefit from a culture of hiring in-network and promoting from within. Quavo is a place where you have unlimited potential to make a meaningful impact, not only on our organization, but on our clients and the cardholders that they service. This is a company that invests in its people and cares about life outside of work!

Devon Anderson

Account Executive

I started at Quavo as the Technical Trainer, owning the training experience for both internal new hires and clients. Through my experience, I was able to hone the skills and knowledge needed to thrive in a space where innovative ideas and new technology are developed often. With the support of my team, I’ve transitioned to the role of Product Marketing Manager, where I use my expertise to help spread Quavo’s message. I was sought out to champion this role, as Quavo’s leadership supports employees in reaching their professional goals. I’m immensely appreciative to my Quavo support network for watering the little seed of potential and helping it to blossom into a new direction in my career.

Aafie Somers

Product Marketing Manager

Chadd Marks

Client Release Manager

Quavo culture, to me, is the ability to succeed while being your true self. We have a diverse group of people in the company and within Operations. We are great as a team due to our efficiency, accuracy, and industry knowledge, but I think our success in that is due primarily to the care each of us has for one another. We have honest conversations, and there is no judgment.

Nicole Labno

Workforce Manager

I appreciate the collaborative environment Quavo creates from top to bottom. Everyone I’ve worked with has always been open-minded to new ideas, and that’s always made me feel like my ideas were welcome.

Matt Libiran

Senior System Architect

Software Quality Analyst

Description

Are you analytical, detail-oriented, and interested in building your career in the QA space? Do you love to learn new things, improve your technical knowledge, and work with a variety of new clients and projects? If your answer is yes, let’s talk. Quavo, an innovative, trailblazing fintech company, is recruiting for a Software Quality Analyst.

In this role, you will develop and support the planning, design, and execution of testing plans and testing scripts for all projects. You will work alongside various teams to isolate, reproduce, and track defects while verifying fixes to verify the software meets established quality standards. You will ensure user expectations are met during the testing process, investigate customer complaints and product issues, confirm ongoing compliance with quality and industry regulatory requirements, and serve as a subject matter expert on Quavo’s products to help partner with and guide clients. This is a full-time, permanent position and can be worked fully remotely anywhere in the Eastern and Central US time zones.

Required Skills and Qualifications

Must Haves

Technical proficiency and familiarity with the software development lifecycle (SDLC)
Ability to learn quickly, follow procedures, and problem-solve with a self-driven approach
Strong organizational skills with meticulous attention to detail
Capability to successfully collaborate with teammates in a fast-paced, deadline-driven environment
Excellent written and verbal communication skills
Thorough, analytical, and innovative
Bachelor’s degree in computer science, information technology, or related; or equivalent combination of experience

Nice-To-Haves

Prior experience in the fintech industry
Proficiency with Jira, SharePoint, Confluence, and/or Pega
Testing and/or software development experience

Benefits

This position offers…

Competitive salary ($50k-70k DOE) and bonus opportunities
Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
People-focused, flexible culture
High growth environment with plenty of room to build your career and make an impact

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Description

Are you an innovative, curious Pega developer who loves to dive into the background and nuances of applications? Do you enjoy variety in your workday, challenging the status quo, and learning new, cutting-edge technologies? If your answer is yes, let’s talk. Quavo, an innovative, trailblazing fintech company, is recruiting for a Support Developer.

In this role, you will manage your own subset of clients, participating in requirements-gathering meetings and triaging Level 2 support and configuration requests, prioritizing based on urgency and impact. You will code changes in the Pega system, investigate and fix bugs, and provide timely, realistic updates on task progress and any delays, collaborating closely with your L2 peers and other account and support team members (Level 1 and Level 3). This is a fully remote, full-time position offering generous pay and opportunities for career growth in a dynamic and innovative company. The chosen candidate will work a schedule conducive to serving clients in various time zones within the continental US.

Required Skills and Qualifications

Must Haves

1-2+ years of experience working directly with Pega development tools and environments in a development, support, or related role
Ability to write simple, functional Pega code
Understanding of how Pega integrates with other systems using REST, SOAP, or other APIs
Problem-solving skills; able to collaborate cross-functionally with peers and internal teams to resolve issues and improve processes
Eagerness to stay updated with new technologies and continuously improve skills
Strong communication skills, especially in conveying technical challenges and solutions to a wide variety of stakeholders
Time management and organizational skills, with the ability to independently manage multiple priorities in a fast-paced, rapidly changing environment with minimal supervision
High school diploma

Nice-To-Haves

Bachelor’s degree in Computer Science, Information Technology, or related field
Familiarity with SQL and/or Snowflake

Benefits

About Quavo

Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. It is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting-edge technology and AI. Quavo has a people-focused, supportive, collaborative culture where the best financial and tech minds come together to produce high-quality dispute management solutions.

This position offers…

Competitive salary ($80k-$120k) and bonus opportunities
Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
People-focused, flexible culture
High level of autonomy in providing the best solutions for Quavo’s products and internal applications

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