Careers @ quavo

Join the Team

Quavo prides itself on being a place to work where things like career advancement, opportunities to learn, recognizing hard work, being treated fairly, taking care of each other, having fun, being part of a team, and loving your job truly mean something.

Transforming Dispute Management

Quavo’s Fintech Vision

Quavo is revolutionizing dispute management for financial institutions by combining cutting-edge technology with personalized support that embodies the fintech ethos. Our Disputes as a Service™ offering streamlines fraud and dispute resolution, emphasizing seamless workflows, compliance, and customer satisfaction. Working at Quavo means being part of a dynamic team that’s driving 100% year-over-year growth, redefining industry standards, and fostering a collaborative and innovative environment. We’re dedicated to industry excellence and community-driven change, empowering the fintech community with transformative solutions and unwavering support. Join us at Quavo, where your contributions make a tangible impact, and every day presents an exciting opportunity to shape the future of fintech.

One Quavo, Nationwide Impact

Empowering Financial Institutions with Talented Teams Across the Country

Life at Quavo

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Perks

Fully Remote Work:

Achieve work-life integration.

Competitive Compensation:

Fair pay starting at $50,000 annually, plus annual bonuses based on company performance.

Unlimited Paid Time Off (PTO):

Flexible, supportive environment that prioritizes your well-being.

Comprehensive Benefits Package:

At Quavo, we believe in investing in our team and understand that benefits are important to us all. We strive to offer a comprehensive and affordable benefit package in support of our team members and their families.

Culture Rooted in Core Values:

We Are Authentic – We show up as ourselves.

We Are Innovative – We challenge the status quo.

We Are Accountable – We honor our commitments and admit mistakes.

We Are Deliberate – We have and act with intent.

We Are Passionate – We relentlessly pursue excellence.

Camp Quavo:

Join us for our annual company retreat, a unique opportunity for team building and fun together.

The quavo culture

Employee Insights

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The most important thing about the Quavo culture is our “work hard, play hard” mentality. Every day we work hard to ensure our product is the best it can be to our clients. We put in a lot of effort to keep our clients happy while having fun at the same time.
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Chadd Marks

Client Release Manager
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I had the opportunity to join Quavo just over five years ago as the first Production Support Manager. Prior to that, I had worked for a couple of large tech companies as a manager and as a Linux engineer. So, my background is 100% technology related, which is weird here at Quavo because most people I work with all have a background from financial companies. The leadership at Quavo fosters a culture of transparency and inclusivity, which is not something you find in most companies these days. I have the privilege of working alongside some incredibly talented individuals. One fascinating thing about Quavo is that there seem to be no egos, everyone gets along and quite frankly, I would hang out with every single one of our employees outside of work. This is another thing that just does not happen these days, it is a great culture.

Chris Yukubousky

Manager, IT & Infrastructure
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I couldn’t imagine a better place to have started my career. I was lucky enough to be brought onto the team as an intern, before being hired on full time, and later receiving a promotion to Account Executive. I’m very proud to say my story is one of many at Quavo where our team members have gotten to benefit from a culture of hiring in-network and promoting from within. Quavo is a place where you have unlimited potential to make a meaningful impact, not only on our organization, but on our clients and the cardholders that they service. This is a company that invests in its people and cares about life outside of work!

Devon Anderson

Account Executive
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I started at Quavo as the Technical Trainer, owning the training experience for both internal new hires and clients. Through my experience, I was able to hone the skills and knowledge needed to thrive in a space where innovative ideas and new technology are developed often. With the support of my team, I’ve transitioned to the role of Product Marketing Manager, where I use my expertise to help spread Quavo’s message. I was sought out to champion this role, as Quavo’s leadership supports employees in reaching their professional goals. I’m immensely appreciative to my Quavo support network for watering the little seed of potential and helping it to blossom into a new direction in my career.

Aafie Somers

Product Marketing Manager
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The most important thing about the Quavo culture is our “work hard, play hard” mentality. Every day we work hard to ensure our product is the best it can be to our clients. We put in a lot of effort to keep our clients happy while having fun at the same time.
Chadd Marks Headshot

Chadd Marks

Client Release Manager
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Quavo culture, to me, is the ability to succeed while being your true self. We have a diverse group of people in the company and within Operations. We are great as a team due to our efficiency, accuracy, and industry knowledge, but I think our success in that is due primarily to the care each of us has for one another. We have honest conversations, and there is no judgment.
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Nicole Labno

Workforce Manager
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I appreciate the collaborative environment Quavo creates from top to bottom. Everyone I’ve worked with has always been open-minded to new ideas, and that’s always made me feel like my ideas were welcome.

Matt Libiran

Senior System Architect

Open Positions

Description

Who we are: 

Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management. 

Who you are: 

Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience, then you are going to love working at Quavo! 

Senior InfoSec Engineer 

We are seeking an experienced and highly skilled senior security engineer to lead the design, implementation, and execution of our organization’s cybersecurity infrastructure. In this critical role, you will be responsible for protecting enterprise systems and data from internal and external threats, ensuring compliance with security best practices, and driving strategic initiatives to enhance the organization’s overall security posture. 

As a senior member of the security team, you will collaborate closely with other teams to proactively identify vulnerabilities, manage incident response efforts, and deploy advanced security solutions. Your expertise will help shape our cybersecurity strategy and mentor junior team members. 

Responsibilities Include:

  • Manage advanced security systems, including firewalls, endpoint protection, SIEM, CSPM, and intrusion detection/prevention systems (IDS/IPS) 
  • Managing unique software baselines in direct support of all job functions 
  • Full responsibility for all Identity Management components 
  • Primary executor of external audit events, including SOC2 and PCI 
  • Lead threat detection, incident response, and forensic investigations for security events and breaches 
  • Perform regular vulnerability assessments and penetration testing, coordinate remediation efforts across teams 
  • Develop and enforce security policies, standards, and procedures in alignment with industry best practices 
  • Stay current with emerging threats, vulnerabilities, and regulatory requirements; recommend and implement appropriate countermeasures 
  • Guide and mentor junior security personnel and provide training across departments to promote security awareness. 
  • Monitoring dashboards to track issues 
  • Working with Quavo employees to remediate any issues that are found 
  • Work with other Quavo employees to help with PM Tools (Azure/Confluence/Jira) 

Preferred Qualifications:

  • Microsoft Office proficiency (5-8 years) 
  • Office365 administration (5-8 years) 
  • Linux experience (5-8 years) 
  • Windows experience (5-8 years) 
  • Azure/AWS/other CSP experience (5-8 years) 
  • 5+ years of experience in cybersecurity or related technical role 
  • Strong hands-on experience with security tools and technologies 
  • Atlassian suite proficiency 
  • Ability to balance multiple tasks at once 
  • Able to work independently 
  • Strong verbal and written communication skills, including the ability to effectively communicate with internal and external business associates 
  • Strong focus on teamwork and the ability to foster collaboration within and across teams 
  • Computer Software 
  • Banking 
  • Financial Services 

APPLY NOW

Description

As a Level 1 Support Representative, you will be the first point of contact for Quavo’s clients, providing exceptional service and resolving routine issues related to our fraud and disputes solutions. You’ll play a key role in ensuring client satisfaction and maintaining compliance with industry regulations by delivering timely and accurate support. 

Responsibilities Include:

  • Client Support
    • Serve as the primary contact for client inquiries via email, chat, and phone. 
    • Assist clients with login issues, system navigation, and basic workflow questions. 
    • Provide accurate guidance on regulatory requirements, such as Reg E and Reg Z compliance basics. 
  • Issue Resolution
    • Diagnose and resolve common issues, including case creation, routing, and system alerts. 
    • Escalate complex or unresolved issues to Level 2 Support with detailed documentation. 
  • Documentation
    • Maintain detailed records of client interactions in the case management system (CMS). 
    • Identify patterns in client feedback and recommend improvements to internal processes. 
  • Collaboration
    • Work closely with the Account Manager team to address client concerns and escalate critical issues. 

Required Skills and Qualifications

  • Bachelor’s degree or equivalent experience in customer service, business, or a related field. 
  • 1+ year of experience in customer support, preferably in SaaS or financial services. 
  • Knowledge of fraud and disputes processes is a strong advantage. 
  • Excellent written and verbal communication skills. 
  • Strong problem-solving abilities and attention to detail. 
  • Ability to manage multiple priorities in a fast-paced environment. 
  • Proficiency in case management systems and basic troubleshooting tools. 
  • Bilingual preferred 
  • EST time zone preferred 

APPLY NOW

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