Be there for your accountholders when it matters most. Bridge the gap between their needs and your support with features like self-service claim submission, real-time status tracking, automated provisional credits, and automated correspondence.
Financial institutions face significant challenges in delivering a superior customer experience, especially during disputes, when accountholders feel most vulnerable.
Claim Inaccessibility
Siloed, outdated technology makes it difficult for accountholders to check claim status or submit additional information, leading to frustration and uncertainty.
Slow, Opaque Investigations
Legacy processes prolong investigations, creating confusion around claim outcomes and eroding trust.
Minimal Communication
Infrequent updates leave accountholders feeling undervalued and powerless over their financial situation.
Quavo’s chargeback management software is designed to build trust and confidence by giving accountholders greater transparency, efficiency, and control. Built as a comprehensive claims management system, QFD® manages every stage of the lifecycle, from self-service intake to automated resolution, so your team can focus on delivering exceptional service instead of manual processing.
From self-service claim submission via online and mobile banking to document uploads and real-time status tracking, accountholders stay informed and in control every step of the way.
Automated workflows minimize errors and streamline investigations, enabling faster and fairer outcomes.
Customizable configuration options ensure timely, automated case status updates through emails and letters - keeping account holders informed and reassured throughout the process.
QFD® functions as a complete investigation management software platform. Centralized evidence gathering, case notes, investigator assignments, and regulatory documentation in a single workspace that eliminates the need for spreadsheets and disconnected tools.
“QFD has improved the visibility of claim activity, helping us detect and act on emerging card and payment fraud. This saves money for the credit union and our members while maintaining their trust.”
James Richie
VP Payment Services
“The collaboration with Quavo and DRE has been invaluable in helping us streamline our processes, reduce call volumes, and ultimately improve the overall member experience.”
Trina Becker
Manager of Fraud and Disputes
Dispute management software automates receiving, investigating, and resolving payment disputes. It integrates with core banking to pull transaction data, applies regulatory rules (Reg E, Reg Z, card networks), routes cases to investigators, issues provisional credits, and manages correspondence, thus reducing manual work at every step.
Automated intake and case routing, real-time status tracking for cardholders, built-in regulatory compliance, chargeback recovery automation, core banking integration, AI-powered investigation tools, and robust reporting and analytics.
By automating chargeback responses, enforcing Association deadlines, and leveraging merchant collaboration tools like Verifi and Ethoca, dispute management software significantly reduces chargeback volumes and improves recovery rates.
Faster resolution times, lower operational costs through automation, improved cardholder satisfaction, reduced compliance risk, and higher chargeback recovery rates, all without adding headcount.
Pricing varies based on volume, features, and integration complexity. Quavo offers tiered solutions from targeted Enhancement packages to full AI & Operations implementations. Contact us for a custom quote.
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