Meet Aria, the built-in analyst powering Quavo’s AI dispute resolution platform that is designed to modernize fraud and dispute operations. Within Quavo’s automated dispute resolution software, Aria works alongside your team to streamline investigations, accelerate communication, and scale resolution processes without added burden. Trained on millions of disputes, Aria automates 90% of tasks and executes 100% of actions 24/7—no additional headcount required.
Built to modernize fraud and dispute operations, Aria works alongside your team to streamline investigators, accelerate communication workflows, and scale resolution processes without increasing burden. Trained on millions of disputes, Aria can automate 90% of tasks and 100% of actions, coach claims agents, advise account holders, satisfy auditors with a deep audit trail, and ease regulatory concerns with ensured compliance. She integrates with core banking engines, processors, and payment networks. Now it pays to make it right, with Aria.
Aria supports teams at different levels of automation depending on operational needs. Capture the right level of intelligence and automation that fits your organization through our tiered approach.
Aria quietly gathers data that is then analyzed. All data is securely stored and available through our centralized data warehouse.
Aria provides investigators insights drawn from millions of dispute outcomes. She analyzes data, text, and images while enforcing regulatory and network rules for faster, compliant decisions.
Enable full end-to-end automation, allowing Aria to work disputes completely for a true no-touch experience that accelerates resolution and reduces operational burden.
Meet your AI investigation analyst.
Build trust with Aria’s automated investigations that ensure fast, transparent decisions, empowering investigators to resolve fraud cases confidently and precisely.
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Streamline correspondence review with Aria.
Aria processes inbound emails using enterprise-grade generative AI, accurately classifying communications with high confidence. She automatically routes tasks to the right workflow, generates targeted assignments for quick resolution, or fully automates straightforward cases, reducing manual effort and accelerating response times.
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Let Aria do the heavy lifting.
Aria AI is applied to Visa and Mastercard dual-message representment scenarios, analyzing and summarizing acquirer responses for fast, clear review. She condenses complex representment details into concise insights for investigators and can fully automate classified, high-confidence representments for a seamless experience.
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An AI dispute resolution platform uses machine learning, generative AI, and automated workflow logic to manage payment disputes with minimal human intervention. Aria analyzes transaction data, incoming correspondence, and historical dispute outcomes to make real-time decisions — routing, resolving, or escalating cases based on confidence levels and regulatory requirements.
24/7 processing without staffing constraints, consistent regulatory rule application, elimination of human error, faster resolution timelines, real-time audit trails, reduced operational costs, and the ability to scale dispute volume without adding headcount.
Aria operates within QFD®, which is SOC 2 Type 2 certified and PCI compliant. All dispute data is processed within secure, encrypted environments with role-based access controls and comprehensive audit logging, meeting FI security requirements at every scale.
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