Quavo’s comprehensive platform empowers issuing banks to streamline dispute management through automated dispute handling, thus reducing fraud losses, preventing chargebacks, and building lasting customer trust. From bank dispute workflow automation to compliance-assured resolution, QFD® transforms how issuing banks manage the full claims lifecycle, so your team spends less time on manual work and more time on what matters.
Keeping pace with ever-changing compliance requirements demands constant vigilance and resources.
Siloed systems and outdated processes erode customer trust and delay dispute resolution, increasing churn and operational costs.
Built-in regulatory requirements simplify casework and ensure compliance deadlines are met through automated, secure actions.
Our out-of-the-box reporting options covering compliance, performance, and collaboration deliver insightful data that drives meaningful changes.
Build trust by offering cardholders self-service portals and real-time updates, ensuring transparency and confidence throughout the dispute resolution journey.
The value of Quavo is not just in their system; the value is in the partnership and collaborating with their team to build an empowered and highly efficient Disputes Department.
QFD® automates each step.
A dispute management system is software that centralizes and automates end-to-end handling of payment disputes for FIs. It integrates with core banking, card networks, and merchant tools to streamline investigation, compliance, correspondence, and recovery.
QFD® handles all four under Reg E, Reg Z, and card network rules.
Under Reg E, banks must acknowledge within 5 business days and resolve within 45–90 days.
Transaction receipts, merchant communication records, proof of identity, prior dispute correspondence, and a written statement of the disputed facts. QFD® automates the collection and organization of this documentation at intake.
