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Compile additional information that is needed to support the investigation and case processing. Store all necessary data in QFD®, eliminating the need for agents to manage multiple systems.
Review case details and make decisions where QFD® did not automate. Agents have a wealth of tools that support them as they handle provisional credit, submit the chargeback, and complete recovery work.
Supporting and necessary actions are processed by QFD®, eliminating the need for agents to complete redundant work. Correspondence, accounting, account maintenance and more are completed by QFD®’s automated workflows.
Final resolution and post-resolution monitoring occurs as the disputed activity is resolved and the case is closed.
Built-in regulatory requirements and Association rules power QFD®’s automated recovery workflow, ensuring high-quality chargebacks are submitted, QFD® tracks, updates, and actions recovery work automatically, leading to assured
compliance and minimizing losses.
VP & BankCenter Manager
First Hawaiian bank®
QFD® prevents compliance violations by automatically taking action and updating the case aligning with SLA regulatory mandates and time-sensitive rules.
QFD® supports a wealth of automated workflows including card block and reissuance on fraud claims, general ledger accounting, temporary authorization processing, accountholder emails and letters, fee matching, applying the merchant refund, and more.
QFD® has a built-in reporting browser that delivers volume and operational data to managers and internal auditors. Quavo has partnered with Snowflake to offer a data warehouse that includes analytical and forecasting details. Quavo offers a business event streaming service that can be tailored to a client’s exact needs.
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