Quavo’s automation has reduced the amount of time our agents touch a claim dramatically. This has taken so much pressure off our team, enhanced work/life balance, and improved team morale.

QFD has helped centralize and streamline our claim processing, bringing us further into compliance and alignment with industry standards. It has improved the visibility of claim activity, helping us detect and act on emerging card and payment fraud. This saves money for the credit union and our members while maintaining their trust.

A lot of banking institutions still have antiquated systems. Traditional banking has fallen behind a little in updating and refreshing internal systems. That is why you see some of these fintechs on the rise — financial technology companies that are introducing new ways to bank. So, I think for traditional banking financial institutions, it is really highly manual work that those institutions are doing.

VCU has a great partnership with Quavo and the DRE team. Our two teams collaborate daily by asking questions or getting for additional information. The DRE team is quick to respond, and they are always open to suggestions or making changes to fit how we want to handle our members disputes.