Originally published on CUInsight.com Fraud itself doesn’t determine whether a member stays or leaves—but fraud disputes can. Research shows that 62% of members base their
AI agents are beginning to make purchases on behalf of consumers — and dispute operations aren’t ready. When an AI makes an unauthorized or erroneous
Originally published on TheFinancialBrand.com The AI gold rush in fraud dispute management has created a market where vendors sell experimental prototypes as proven solutions. This
Picture this: You’re reviewing your credit card statement and spot a $89.99 charge from a merchant you don’t recognize. Concerned about potential fraud, you call
It’s getting rough out there. If you’ve worked in dispute resolution as long as I have—helping financial institutions understand how to repair the tens of
Originally published on FinXTech.com Banks are always working to modernize for competitive advantage and to keep up with customer expectations, but it’s no easy task.
Originally published on CUInsight.com While nearly every industry is saturated with AI buzzwords, it’s easy to dismiss artificial intelligence as just another passing trend. But
Originally published on CUInsight.com Here’s a stat every credit union leader should note: 62% of consumers say how their financial institution handles a fraud dispute
The first 48 hours following a fraud claim submission represent a critical period for financial institutions. This narrow window determines whether issuers can effectively combat
As fraud and regulation evolve in tandem, banks and credit unions are under immense pressure to resolve disputes quickly, maintain accuracy, and stay compliant. Financial