Use Case: Credit Union

Originally published on TheFinancialBrand.com Executive Summary While banks proactively catch 57% of fraud cases, how they handle resolution matters more than the fraud itself. Six

Originally published on Finxtech.com Picture this: Your customer has just discovered an unauthorized charge on their account. Their immediate instinct isn’t to call the merchant

Originally published on CUInsight.com Fraud itself doesn’t determine whether a member stays or leaves—but fraud disputes can. Research shows that 62% of members base their

AI agents are beginning to make purchases on behalf of consumers — and dispute operations aren’t ready. When an AI makes an unauthorized or erroneous

Originally published on TheFinancialBrand.com The AI gold rush in fraud dispute management has created a market where vendors sell experimental prototypes as proven solutions. This

Picture this: You’re reviewing your credit card statement and spot a $89.99 charge from a merchant you don’t recognize. Concerned about potential fraud, you call

It’s getting rough out there. If you’ve worked in dispute resolution as long as I have—helping financial institutions understand how to repair the tens of

Originally published on FinXTech.com Banks are always working to modernize for competitive advantage and to keep up with customer expectations, but it’s no easy task.

Originally published on CUInsight.com While nearly every industry is saturated with AI buzzwords, it’s easy to dismiss artificial intelligence as just another passing trend. But

Originally published on CUInsight.com Here’s a stat every credit union leader should note: 62% of consumers say how their financial institution handles a fraud dispute