Executive Corner
A Message from Tony DiGiorgio,
Quavo Chief Technology Officer
Hello Clients and Partners,
As Quavo kicks off a new year, my journey with the company is just beginning—and it’s been an energizing start. I’ve spent my first weeks listening closely to our clients, our teams, and the opportunities ahead. It’s clear we’ve built something special, and I’m thrilled to help shape the next phase of innovation as we continue to raise the bar for what’s possible.
As we look ahead this year, our focus is on making your experience with Quavo even more stable and effortless.
- We’re strengthening our commitment to predictable delivery, clearer road maps, earlier visibility into changes, and more structured communications so you always know what’s coming and when.
- We’re also streamlining our release process to make updates smoother, less disruptive, and easier to adopt. Going forward clients can expect more consistency and releases that require less lift from your teams.
- On the integration side, we’re going to focus on simplifying the entire journey, from onboarding toolkits to documentation to API enhancements, to ensure implementations move faster and future changes feel frictionless.
- Finally, we’re investing heavily in platform scale and reliability. As your dispute volumes grow, our priority is ensuring the platform grows with you, delivering stronger performance, greater resiliency, and the dependability you rely on every day.
I’m excited for the year ahead and grateful to build it alongside you.
Sincerely,
Tony DiGiorgio
Quavo Chief Technology Officer
Introducing: Aria
We’re giving a face and name to the AI that powers task automation in QFD. Meet Aria, an AI trained on over 20 million disputes that guides users to better decisions and automates repetitive work.
You may already be familiar with Aria’s capabilities, as we’ve been leveraging this AI for some time under different names and iterations. What makes this launch significant is the positioning: Aria isn’t just another feature—she’s foundational to how QFD works.
What’s next for Aria?
You’ll see UI updates that reflect her name and highlight her contributions throughout the platform.
Our AI work over the past several years has laid a strong foundation for where we’re headed next. We’ve been building and refining our models using insights from millions of disputes, giving us a deep, real-world understanding of how investigations actually unfold. Aria represents the evolution of that work. Aria is an intelligent agent embedded throughout our QFD platform that brings automation to life from intake through resolution. The strategy behind Aria is to move beyond isolated decision support and toward a more connected, straight-through processing future for our clients.
KPI Corner
Awards Season
Quavo’s 2nd Annual Trust in Banking Awards
Quavo recognized eight financial institutions and technology companies for exceptional 2025 performance across the trust-building pillars of dispute management: Speed, transparency, customer satisfaction, convenience, efficiency, accuracy, and flexibility. Congratulations to these organizations for setting a higher standard and continuing to push the boundaries of what’s possible in fraud resolution and dispute management. View our winners now!
America’s Best Regional Banks & Credit Unions 2026
Newsweek and Plant-A Insights Group released their annual list of top-ranking regional banks and credit unions. We’re proud to see many institutions from our community recognized for their commitment to strong service and sustained performance. Congratulations to these industry leaders who are setting the standard for what great service and long-term success look like in 2026.
“Swanky Swag of the Year”
Proof that even in fraud and disputes, style still matters — Quavo took home the “Swanky Swag of the Year” award at Cornerstone Advisors’ 2025 GonzoBanker Awards for our custom Quavo baseball jerseys that first debuted at Fraud Fight Club last year.
Upcoming Events
Make sure to follow the Quavo LinkedIn or check our events page to stay up to date on our upcoming events!
Fintech Meetup
Las Vegas, NV | March 30 – April 1
Fraud Fight Club
Charlotte, NC | April 14 – 15 | Booth 6
As the Heavyweight sponsor, Quavo’s CEO and Co-Founder Joe McLean will take the main stage for the keynote “Now It Pays to Make It Right: The Journey to Building a Better System,” sharing his journey from fraud investigator to entrepreneur and his belief that fraud isn’t just a risk to manage—but an opportunity to restore trust and do right by customers when it matters most.
Quavo will also lead two must-attend deep-dive sessions featuring industry practitioners on the front lines of fraud. Outnumbered, Not Outmatched, led by Quavo’s Chief Product Officer Dave Chmielewski alongside Sardine’s Community Lead, Banking Hailey Windham, explores how lean fraud teams can turn workflows, decision logic, and compliance expertise into data-driven AI that extends human judgment without adding headcount. The TikTokification of Fraud, led by Quavo’s VP of Partnerships Steve Durney with Emrys Gravell, Fraud Operations Manager at RBFCU, examines how viral social media “life hacks” are accelerating first-party fraud, why traditional detection models struggle, and how teams can identify emerging patterns and shut down social-enabled fraud before it spirals.
Safeguard
Colorado Springs, CO | May 3 – 6
Welcome to the Quavo Community!
Quavo in the News
Old Glory Bank Brings Disputes In-House by Deploying Quavo’s Dispute Solution in Only 46 Days
We announced our partnership with Old Glory Bank, which deployed Quavo’s QFD® platform in just 46 days to modernize and scale its dispute management process. The collaboration highlights our shared commitment to delivering secure, efficient, and customer-first banking experiences through AI-powered automation.
Seacoast Bank and Quavo Partner to Enhance Dispute Operations and Reduce Fraud Losses
We partnered with Seacoast Bank! This announcement comes on the heels of Seacoast Bank being named a 2025 Inc. Magazine Best Workplace, underscoring the bank’s commitment to innovation, employee excellence, and providing secure, modern experiences for its customers.
Quavo Elevates Executive Leadership with Appointment of David Oldershaw as COO and Tony DiGiorgio as CTO
We welcomed the appointments of David Oldershaw as Chief Operating Officer and Tony DiGiorgio as Chief Technology Officer, strengthening its executive team as the company scales its AI dispute management platform. The new leaders bring deep fintech, SaaS, and AI expertise to advance Quavo’s growth, operations, and long-term product innovation for financial institutions.
Quavo Thought Leadership
Fraud Resolution Reimagined: A Blueprint for Trust in Banking Whitepaper
From Reactive Fraud Management to Proactive Resolution.
Download the AI-powered dispute blueprint.
Strategic Prompts Can Unlock Hidden Upsides in Dispute Management
SMEs: Aafie Somers, Content Marketing Manager and Ike Sullenberger, Client Growth Manager
Here’s Your Due Diligence Checklist for AI Fraud Dispute Management
SME: David Chmielewski, CPO & Co-Founder
Fraud Is Your Loyalty Test: Win It or Lose Customers
SME: Joseph McLean, CEO & Co-Founder
The AI Dispute Management Vendor Race: 4 Risks Credit Unions Must Watch For
SME: Joseph McLean, CEO & Co-Founder
Implementing AI Technology in Credit Unions: Balancing Innovation with People-Centered Values
SME: Aafie Somers, Content Marketing Manager
Closing Fraud Resolution Gaps: Agentic AI as Credit Unions’ New Service Advantage
SME: Craig Agulnek, Director, Product Management
After the Holiday Fraud Rush: Why January Is When Members Need You Most
SME: Rex Richardson, Director, Client Processing
Measuring What Matters: Four Categories That Define Fraud Dispute Success for Banks
SME: David Chmielewski, CPO & Co-Founder
Winning the Dispute Battle: Accelerate Resolution, Maximize Recoveries, and Build Unshakeable Member Trust
Finopotamus Webinar ft. BECU’s Darius Alcaire
The Fraud Experience: A Key Banking Relationship Differentiator
FintechTalk Webinar ft. Cornerstone Advisors
Quavo Blogs
By: Craig Agulnek
VP, Product Management
Build Vs Buy: Why ‘Technical Debt’ Should Be a Product-Led Conversation
By: Spencer Kozal
Account Executive
How Financial Institutions Build Trust (Or Don't) Through Dispute Resolution
