Our Full Dispute Management SaaS Offering

Quavo’s mission is to establish and advance the industry standard in fraud and dispute management by instituting best-in-class principles, delivering unparalleled technology, and advocating for change in our community. Our industry-leading solutions leverage automation to replace manual investigations via spreadsheets and PDF forms, as well as offer alternative solutions to expensive outsourcing.

Quavo has a product for anything your operations require for managing fraud and dispute investigations. Whether you are looking for software, outsourcing, or complete automation, Quavo has a dispute management solution for your team. All our solutions are intuitive, seamless to integrate, and are proven to reduce our clients’ expenses and decrease administrative overhead.

ARIA™ Dispute Management AI

ARIA is ourrevolutionary dispute management AI, capable of automating nearly all of fraud and dispute resolution processes to deliver AutoPay, AutoDeny, and AutoRefer (to an agent) decisions in real-time to both account holders and agents on every channel. ARIA is the industry’s only AI capable of performing investigationsas a human would, collecting the data required by law to deliver successful resolutions.

ARIA applies tried and tested algorithms to improve efficiency and reduce administrative overhead.Issuers no longer need to absorb losses due to the cost of investigating low dollar claims. ARIA can be used with virtually any fraud and dispute resolution process, whether it be a 3rd party software or a customized, in-house program. Combine ARIA, QFD, and Dispute Resolution Experts for a complete fraud and disputes solution capable of running on autopilot, free of any demands on your internal human resources.

QFD™ Automated Dispute Management Software

QFD automates dispute processing workflows for financial institutions and integrates with their core systems and channels, allowing account holders to report a dispute through a self-service portal, call center, or branch on a seamless and user-friendly platform. QFD is enhanced by dedicated product and industry experts who build and deploy updates to stay ahead of industry trends, bi-annual association mandates, and includes client-driven product enrichment to provide a solution that is fully compliant and built to grow with your business.

QFD is ideal for financial institutions and Fintech organizations of all sizes. QFD’s cloud-based model makes it fully accessible to even the smallest FIs, scaling up to enterprise organizations. Our QFDautomated software can be combined with our Dispute Resolution Experts human intelligence investigation services, as well as our AI technology, ARIA.

Additional QFD™ Features

Dispute Resolution Experts is ahuman intelligence serviceadd-on to our QFD software. Our experts have decades of experience managing back officesfor some of the industry’s largest financial institutions. This service allows issuers to maintain control over allaccount holder interactions while our experts conduct investigations and deliver decisions. All teams communicate and access information on our robust QFD automated dispute management platform.

Dispute Resolution Experts is ideal for financial institutionsthat are currently outsourcing and looking for alternative solutions. Our expertscan also provide supplementalsupport for issuers having troubleon-boarding or training investigators and analysts.