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The Fraud Experience: A Key Banking Relationship Differentiator
Fraud isn’t just a financial loss—it’s a defining moment in the relationship between consumers and their financial institutions. The Fraud Experience: A Key Banking Relationship Differentiator shares findings from a 2025 survey of more than 2,000 U.S. consumers, uncovering how detection, communication, and resolution shape trust and loyalty in banking.
Explore key findings from our 2025 consumer fraud survey:
- 1 in 3 consumers experienced fraud three or more times in the past five years
- Nearly one-third reported fraud incidents within the last two years
- Satisfaction was highest with fraud outcomes, but lowest with communication and efficiency
- The fraud experience directly impacts consumer trust and long-term loyalty
