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The 2026 State of Dispute Management
The 2026 State of Dispute Management Performance Report benchmarks the dispute operations of 36 financial institutions across banks, credit unions, fintechs, and payment processors, revealing the KPIs that separate average programs from best-in-class performance. Backed by industry data from Auriemma Roundtables, the report explores how leading organizations are reducing losses, accelerating claim resolution, increasing automation, improving recovery rates, and delivering stronger customer experiences. From same-day provisional credit to 97% recaptured dispute dollars, this report provides actionable insights into how modern dispute management is becoming a strategic advantage for financial institutions.
See how leading financial institutions are transforming dispute management into a competitive advantage through automation, recovery performance, and customer-first operations.
- Top-performing institutions issue provisional credit in less than one day, compared to the 10-day industry average.
- Best-in-class organizations resolve disputes 3x faster than the industry standard while improving recovery outcomes.
- Leading programs automate up to 94% of dispute tasks, freeing investigators to focus on high-value cases.
- Top Quavo clients recapture up to 97% of disputed dollars while maintaining some of the lowest loss rates in the industry.
