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The 2026 State of Dispute Management
A Quavo + Auriemma Roundtables report
How does your dispute program stack up? We benchmarked 36 financial institutions to uncover the strategies, metrics, and best practices behind the industry’s fastest resolutions, highest recoveries, and lowest losses.
Credit issued in under 24 hours
Top-performing institutions issue provisional credit in less than one day, compared to the 10-day industry average.
94% of dispute tasks automated
Leading programs automate up to 94% of dispute tasks, freeing investigators to focus on high-value cases.
3× faster dispute resolution
Best-in-class organizations resolve disputes 3x faster than the industry standard while improving recovery outcomes.
97% dollar recovery rate
Top Quavo clients recapture up to 97% of disputed dollars while maintaining some of the lowest loss rates in the industry.
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The 2026 State of Dispute Management
Performance Report
