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The 2025 State of Dispute Management
The 2025 State of Dispute Management analyzes the performance of over 50 financial institutions, revealing how leading institutions are transforming fraud and dispute operations. Backed by industry benchmarking from Auriemma Roundtables, the report highlights key metrics like customer satisfaction, automation, recovery rates, and investigator productivity—offering actionable insights to drive stronger financial outcomes and build lasting accountholder trust.
See how top-performing financial institutions are redefining fraud and dispute management through automation, efficiency, and customer-centric strategies.
- 80% of manual dispute work eliminated through intelligent automation.
- Investigators are 180% more productive than the industry average.
- Top clients recapture up to 95% of disputed funds, significantly reducing fraud losses.
- Fraud loss rates as low as 13% for top-performing institutions—compared to a 40% industry average.
