Quavo's fraud and dispute consultants boast decades of financial services, fraud investigation, and IT experience at some of the nation's largest banks. We are leaders in the field of chargeback management solutions for issuers - and we're here to help you.
Overhauling your claims shop may seem like a daunting prospect. Let our experts guide the way.
Improve Processes
Our experts review how clients currently manage workloads and case prioritization, offering guidance which tasks are required and which are redundant.
Reduce Losses
Our consultants will help you identify where, why, and how you can reduce losses to fraud and dispute claims.
Staff Augmentation
Building an in-house solution and require additional developers? Need to supplement your back-office investigation team? Our consultants will help you identify staffing challenges and how to overcome them.
Implementation and Training
We offer comprehensive training in how to integrate and onboard new chargeback management software and technology without disrupting your daily operations.
Overhauling current processes can seem complicated. Quavo's experts make it simple.
Our fraud and dispute consultants deliver process recommendations and customized solutions tailored to your organization’s specific budget, needs, and goals.
FAQs
If we have already integrated with your core processor, onboarding will be very quick. Depending on the scope of automation and availability of integration services required onboarding can take from 12 weeks up to several months.
After installing QFD® our clients have: a robust, end-to-end platform that manages all claim types from intake to recovery and resolution enhanced customer experience across all channels reduced operational expenses assured regulatory compliance higher, more consistent recovery rates increased speed to resolution for their cardholders one call resolution and reduced average handle time Read First Tech’s QFD® Success Story to learn more. Clients that use ARIA® reduce losses to fraud claims and remove the possibility of human error. Read the ARIA® whitepaper to learn more.
Quavo software integrates with virtually all core banking platforms.
Yes. Quavo’s fraud and dispute experts analyze pages of bi-annual association mandates and then work with our developers to automatically update Quavo’s software accordingly. Updates are provided to clients every April and October in accordance with any changes to network rules, significantly streamlining the fraud management process.
QFD® automates dispute processing workflows for financial institutions and integrates with their core systems and channels, allowing account holders to report a dispute through a self-service portal, call center, or branch on a seamless and user-friendly platform. ARIA® is our AI solution that automates the reasonable investigation process and presents AutoPay, AutoDeny, and AutoRefer decisions in real-time to your account holders and agents on every channel. ARIA® is the industry’s only AI who performs the investigation, like a human would, and collects the data required by law to complete the investigation.
Call center, branch, online banking, mobile, email, and print letters are all supported for both intake and status updates.
Credit card, debit card, ATM, ACH, checks, wires, and P2P.
Visa, Mastercard, American Express, Plus, STAR, alternate networks, and additional networks are continuously being developed.
Yes, data can be extracted for additional reporting and analysis in a client-designated data warehouse.
Quavo recommends a phased approach to ensure training and successful user adoption before adding additional features and functionality. The initial QFD® phase consists of establishing the front and back-office processes including integration, business rules, correspondence, and regulatory automation points. Subsequent phases include add-ons based on clients’ core business goals. We onboard our clients using industry and compliance best practices and allow for extensive configurations and custom development of interfaces with supporting platforms to ensure QFD® embodies your brand and account holder treatment while enhancing your customer experience.
Additional features like self-service through online and mobile banking, our fraud management AI ARIA®, software localization packages, and more can be added throughout the lifetime of our partnership. To learn more please contact your client experience specialist to identify areas of opportunity and additional product features.
