Say goodbye to manual processes and hello to automation. QFD's automated workflows, assured compliance, and continued service after onboarding makes it the industry's most advanced chargeback management software for banks.
QFD® in Action
Supported Transaction Types
EFTs
ACH, Wire, Zelle®, & RTP®
Digital Payments
Digital Wallets, P2P, & Bill Pay
Card
Pin, Pinless, Credit Cards
(account takeover, fraud application, transaction), Debit Cards, & Prepaid Cards
ATM
Deposit & Withdrawal
Check
Check
Features & Benefits
Assured Compliance
Our team of experts keeps QFD® automatically compliant with the latest Reg E, Reg Z, Nacha, and card association mandates.
Improved Customer Experience
QFD® has a self-service feature with mobile and online banking integration for increased user accessibility and convenience.
Reduced Losses
QFD’s increased operational efficiency and reduces losses through automated workflows, customized GL account tracking, and built-in regulatory requirements.
Increase Operational Efficiency
Automated and intelligent workflows powered by out-of-the-box integrations with card associations and core systems of record to reduce AHT and callbacks by 40%.
Resolve Every Dispute
QFD® is a cloud-based software scalable to grow with your business needs. QFD® allows you to seamlessly adopt new features without disrupting current processes or requiring additional IT resources from your team.
Ready to change the way you work disputes?
FAQs
Yes. Quavo’s experts review all card association mandates to automatically update Quavo software and technology accordingly. Training materials on subsequent mandate updates to Quavo’s SaaS products are provided to clients every April and October as part of our commitment to continued service and software support. High-level product update resources are located here.
You do not need QFD® in order to use ARIA®. ARIA® can be used with existing fraud and dispute management processes and/or software solutions to automate entire fraud investigations and deliver case decisions within seconds.
There are 2 distinct types of Automation in QFD®. The first type, automated decisions, are available for the following decision points: automatic pay, provisional credits, authorization to posted transaction matching, sales draft requests, fraud reporting, fee identification, Chargeback reason code determination, general ledger determination, automatic representment acceptance. The second type, automated functions, are available for the following actions: block and reissue card, fraud reporting, accounting, letter sending (mail, email, and secure messaging), chargebacks, and representments.
If we have already integrated with your core processor, onboarding will be very quick. Depending on the scope of automation and availability of integration services required onboarding can take from 12 weeks up to several months.
For full automation, the following integration points are required: ARN, account number, auth code, card ID, acquiring network, customer information, account information, transaction details, network integration, block and reissue, accounting, email, mail, and document storage. View some examples of our integrations.
QFD® automates dispute processing workflows for financial institutions and integrates with their core systems and channels, allowing account holders to report a dispute through a self-service portal, call center, or branch on a seamless and user-friendly platform. ARIA® is our AI solution that automates the reasonable investigation process and presents AutoPay, AutoDeny, and AutoRefer decisions in real-time to your account holders and agents on every channel. ARIA® is the industry’s only AI who performs the investigation, like a human would, and collects the data required by law to complete the investigation.
Call center, branch, online banking, mobile, email, and print letters are all supported for both intake and status updates.
Credit card, debit card, ATM, ACH, checks, wires, and P2P.
Visa, Mastercard, American Express, Plus, STAR, alternate networks, and additional networks are continuously being developed.
Quavo recommends a phased approach to ensure training and successful user adoption before adding additional features and functionality. The initial QFD® phase consists of establishing the front and back-office processes including integration, business rules, correspondence, and regulatory automation points. Subsequent phases include add-ons based on clients’ core business goals. We onboard our clients using industry and compliance best practices and allow for extensive configurations and custom development of interfaces with supporting platforms to ensure QFD® embodies your brand and account holder treatment while enhancing your customer experience.
Additional features like self-service through online and mobile banking, our fraud management AI ARIA®, software localization packages, and more can be added throughout the lifetime of our partnership. To learn more please contact your client experience specialist to identify areas of opportunity and additional product features.
QFD® requires account holder demographics (name, address, email), account details (number and type), transaction details (transaction amount, transaction date, ARN, Merchant Description, Auth-Code, Entry Mode, POS, acquiring network) as well as integration to process block/reissue and process accounting adjustments. This information provides the highest chance of automated processing of disputes for both authorizations and posted transactions. In addition to this data and services QFD® also integrates into Visa RTSI and Mastercom to process recovery. When all that data is passed and those services are available QFD® can easily automate up to 70%+ of the work.
While there are dozens of benefits of implementing Quavo’s solutions and services the most notable will be the outstanding reduction to your operating costs and assured compliance. Our clients on average see a 50% reduction in operating costs over their current fraud and disputes process. Our team keeps you up to date with regulatory requirements and the latest card association mandates.
