Quavo’s QFD™ automated fraud and disputes software is a “launch once and reuse everywhere” solution supported by continued product and tech services after onboarding. QFD™ uses a single, automated workflow to create cases and is reusable across call centers, financial centers, online banking, and mobile channels. QFD™ supports claims started in one channel and completed in another, allowing for consistency across case types to provide the same level of service and treatment regardless of issue or channel preference.
Intake
Unified Intake Process
Quavo’s experts designed QFD’s intake questionnaire to get the right case information the first time around, reducing call times and callbacks. QFD’s intake process was designed to uphold regulatory requirements, collecting specific data to drive our Get Next Work automated workflow algorithm. What’s more, QFD™ presents the same case filing process whether the account holder goes through a branch, calls in, or submits a claim via digital self-service, so the intake process is efficient and case decisions are consistent.
Investigation
Consistent Communication
QFD™ uses many pre-built communication templates that keep account holders informed of the status of their fraud and dispute claim throughout the investigation process. Communications can be modified to represent your brand guidelines while automatically upholding regulatory requirements. QFD™ supports communications email, paper, and secure messaging channels.
Resolution
Built-In Fraud Expertise
Front office employees are not fraud experts, and with our QFD™ dispute resolution software, they don’t need to be. Our automated dispute management software walks users through the data and steps required for a successful case resolution, even prompting simple answers about where a case is and what is needed (if anything) to continue. QFD™ even provides a simple status display that is continuously updated according to the progress of an investigation.
