Investigate. Resolve. Recover.
Our human intelligence back-office investigation services allows issuers to maintain control over all account holder interactions while our experts conduct back office investigations to deliver accurate and compliant results.
Lower your outsourcing costs
Replace expensive, unmanageable, and inconvenient vendors with Dispute Resolution Experts. Our expertise is powered by QFD’s end-to-end fraud and disputes automated workflow to consistently and effectively resolve claims.
Complete access to information
All parties can communicate and access data via our robust QFD automated dispute management software. With Dispute Resolution Experts, you have visibility to all case information from intake to recovery.
Scalable to your business needs
If you want to add more expertise to your team, are in the process of building a team, or want to outsource your entire back office, our experts can manage as little or as much of the process as you need.
With QFD, our human intelligence team ensures Reg E, Reg Z, Nacha, and network association mandate compliance by automatically applying regulatory updates to the process. Focus on your core business while we focus on pesky regulatory requirements.
Leverage our experts
We’ve spent years developing a team of experts and streamlining processes to create the most effective fraud and disputes human intelligence service to date. Don’t trust just anyone to manage your chargeback process, trust Quavo’s Dispute Resolution Experts. We live and breathe fraud and disputes, so you don’t have to.
We provide help when and where you need it.
Dispute Resolution Experts is an ideal service for issuers who are tired of limited and expensive vendor services that provide poor visibility into the back office investigation. Antiquated and manual processes leave room for error. With our experts, you protect the account holder experience, while our back office investigators take care of the rest.