Dispute Resolution Experts

A dispute processing service solution for issuers looking to outsource or supplement their back-office fraud and disputes staff.
DRE: Dispute Resolution Experts logo

DRE™ is Quavo’s  outsourcing solution made up of experienced fraud and dispute analysts. You focus on account holders in the front office and we focus on the tasks required in the back office. 

Credit Union

Lower Your Outsourcing Costs

Replace expensive, unmanageable, and inconvenient vendors with DRE™. Our expertise is powered by QFD’s end-to-end fraud and disputes automated workflow to consistently and effectively resolve claims. 


Complete Access to Information

All parties can communicate and access data via our robust QFD® automated dispute management software. With DRE™, you have visibility to all case information from intake to recovery.


Scalable to Your Business Needs

If you want to add more expertise to your team, are in the process of building a team, or want to outsource your entire back-office, our experts can manage as little or as much of the process as you need.

Assured Compliance

Assured Compliance

The DRE™ team upholds Reg E, Reg Z, Nacha, CFPB, and card association rules by using QFD®. This SaaS platform has regulatory timeframes and language requirements built-in, allowing your risk and compliance team to focus on more pressing issues. 

Assured Compliance
Staff Augment

Leverage Our Experts

We’ve spent years developing a team of experts and streamlining processes to create the most effective fraud and disputes human intelligence service to date. Don’t trust just anyone to manage your chargeback process, trust Quavo’s DRE™ Experts. We live and breathe fraud and disputes, so you don’t have to.

We provide help when and where you need it.

DRE™ is an ideal service for issuers who are tired of limited and expensive vendor services that provide poor visibility into the back office investigation. Antiquated and manual processes leave room for error. With our experts, you protect the account holder experience, while our back office investigators take care of the rest.

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