Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
Who you are:
Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!
About the role:
As a Project Manager, you will lead all dispute software implementation projects for new and existing clients, using your skills to manage schedule, scope and resources. A successful project manager will possess exceptional communication skills, collaborate with cross-functional teams to achieve objectives, and ensure quality delivery of our value proposition to clients.
This role is appropriate for candidates with experience in preparing and maintaining detailed project plans. Someone who has experience in a budgeted PM environment with various project management tools, strong verbal and written communication skills, teamwork focus, attention to detail, deadline motivated, and a willingness to jump in and help are essential traits for this role.
Responsibilities include:
- Own the delivery of our products and configured elements, from start to finish, for on-time and on-target deliveries with referenceable clients
- Manage stakeholder expectations (both internal and external) and ensure their satisfaction through appropriate escalation, risk management, scope control and product adoption
- Coordinate resources and deliverables in a matrixed, cross-functional organization to ensure delivery on commitments
- Prepare and maintain detailed project plans, status reports, agendas, risk and issue logs with accuracy and timeliness
- Understand and use standard tools, processes, and templates to ensure quality
- Communicate consistently to both internal and external stakeholders at all levels
- Proactively identify risks and actionable mitigation plans
- Self-motivated and fast learner who can appropriately prioritize their own work without the need for explicit instructions from leadership
- Plan and facilitate consultative working sessions with clients to understand dispute software requirements and prescribe best practices
Required Qualifications:
- 5+ years of experience in a project management function
- 3+ years of experience with full product lifecycle with an understanding of development lifecycle and various technology methodologies that support that lifecycle
- Familiar with SaaS software and capable of advising on industry standards for successful postproduction support
- Plan, conduct, and manage member meetings and conference calls.
- Oversee routine and non-routine, processing, and change requests, as well as support customer initiatives
- Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines
- Intermediate level of proficiency with Excel, PowerPoint, and SharePoint with experience presenting to stakeholders and/or Senior Leadership
- Proven ability to demonstrate a drive for results and accountability of business needs
- Proven ability to work in an ambiguous, fast-paced environment and collaborate across multiple areas in order to achieve a common business objective
- Interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross-functional environment
- Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
Preferred Qualifications:
- Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
- Track record of working creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
- Research best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results
- Tools: Asana, Jira, Confluence, Excel, Word and PowerPoint
- Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management
- Ability to be deliberate, recognizing the value-add activities that will result in meeting the project objectives
