Leadership

Quavo believes in providing a supportive and collaborative environment where the best financial and tech minds work together to drive client success, providing groundbreaking dispute management software and solutions.

Founders & Executive Team

Joe McLean
Joseph McLean CEO & Co-Founder

Joe oversees Quavo’s operations, business development, marketing, and client development teams to provide issuers with out-of-the-box fraud and dispute SaaS solutions capable of automating all the manual tasks associated with chargeback management. Bringing over a decade of experience in fraud and dispute management, regulatory requirements, and chargeback technology, Joe contributed his depth of knowledge and experience to the development of QFD™, Quavo’s automated, cloud-based dispute management software. He also oversaw the establishment of Dispute Resolution Experts™, Quavo’s back-office investigation team in Tempe, AZ. In 2020, Joe’s expertise in Reg E and Reg Z helped launch ARIA™, the world’s only AI capable of investigating fraud claims as a human would but within seconds and while upholding regulatory compliance.

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Dan-Penne
Dan Penne CFO & Co-Founder

Dan is our finance guru, applying his financial and technical engineering expertise to drive business growth and operational profitability. At Quavo he oversees finance, administration, security, legal obligations, and technical requirements. Dan is a certified scrum product owner with extensive experience in agile development for enterprise banking environments. Prior to Quavo, Dan was the Vice President & Technology Manager at Bank of America.

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Dave-Chmielewsk
David Chmielewski COO & Co-Founder

Dave is Quavo’s tech savant, credited with turning our vision for fraud and dispute management into a reality. At Quavo he leads all IT, UI/UX, technical, and development efforts. Dave possesses a unique ability to understand business needs while retaining deep expertise with technology and its capabilities. His work has been included in multiple patent filings and he has won multiple awards from Pega for contributions in innovation. Before Quavo, Dave was a Lead Technology Application Engineer at Bank of America.

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Rich Jefferson
Richard Jefferson EVP, Business Development/Corporate Development Executive & Co-Founder

Rich leads our business partnership expansion and fundraising efforts with his entrepreneurial experience, having launched successful software companies on a global scale. Rich has established multiple financial services companies specializing in mobile banking software, digital payments, and core banking platforms and utilizes his expertise to ensure Quavo’s mission to establish and advance the industry standard in fraud and disputes management is obtained.

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Brittany Usher Headshot
Brittany Usher Senior Vice President, Revenue Executive

Brittany is the SVP, Revenue, and GTM Strategy. In 2019, Brittany joined Quavo as the Director of Sales where she led the strategic shift in Quavo’s go-to-market strategy from customized applications to fraud and dispute SaaS products. After establishing the sales and marketing teams, Brittany was promoted to Director of Client Operations, Brand, and Community, streamlining client support and onboarding services while launching the training and client experience teams. In March 2022, Brittany became the first female, non-founding member of Quavo’s executive team.  

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Leadership Team

Nick Facca
Nick Facca Director of Technology

Nick is responsible for leading, acquiring, and developing the technical resources on Quavo’s implementation and managed support efforts. Nick oversees InfoSec IT and security compliance. With over 10 years of experience working closely with project teams and individuals, he knows how to meet goals and push through barriers. His ability to build relationships allows for a collaborative and comfortable team environment.

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Jon Lindsey Headshot
Jon Lindsey Director of Engineering

Jon joined Quavo in 2017 and has expertise with various technologies, including over a decade of Pega experience. As Quavo’s Director of Engineering, he is responsible for researching and leading many of the company’s IT and development efforts. Jon assisted in the infrastructure development for Quavo’s fraud management AI tool, ARIATM. His ability to think outside of the box is a driving factor in developing new solutions and providing support at Quavo.

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Jarred Rook
Jarred Rook Director of Dispute Resolution

Jarred joined Quavo in 2018, bringing 15 years of experience leading fraud claim teams at multiple Fortune-500 financial institutions including, Bank of America and Fiserv. At Quavo, he lead implementation efforts for several application types and helped develop new software. Jarred currently oversees Quavo’s Dispute Resolution Experts™ human intelligence team, with a focus on evolving the end-user experience. 

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Rebecca-Bradley-Headshot
Rebecca Bradley Vice President of People

Rebecca is a thoughtful problem solver and organizational effectiveness evangelist responsible for leading all aspects of Human Resources at Quavo. She combines robust leadership skills with two decades of experience leading HR and large-scale transformation. Rebecca is passionate about the power of people practices to drive business outcomes. She channels that passion into building and implementing Quavo’s leadership and talent strategy. 

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Devan Robertson
Devan Robertson Vice President of Product

Devan is responsible for product research and development including the management and strategic direction of both the QFD™ and ARIA™ teams. Devan’s role drives the product road maps, specifically the vision of what the product is, how it captures the industry challenges, and when the various features and functions will be released. Devan is driven by a desire to transform the way all users interface with the dispute process by providing solutions that deliver intelligent automation and meaningful user interactions.

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