Quavo believes in providing a supportive and collaborative environment where the best financial and tech minds work together to drive client success, providing groundbreaking dispute management software and solutions.

Founders & Executive Team

Joe McLean
Joseph McLean CEO & Co-Founder

Joe oversees all facets of Quavo’s business and is directly accountable to Quavo’s Board of Directors and investors. He brings over a decade of executive experience in technology and operations related to fraud and dispute management, regulatory requirements, and chargeback technology. Joe contributed his depth of knowledge to the development of QFD™, Quavo’s automated, cloud-based dispute management software. He also oversaw the establishment of Dispute Resolution Experts™, Quavo’s back-office dispute processing team. Joe’s expertise in fraud investigations also helped launch ARIA™, the world’s only AI capable of investigating fraud claims as a human would but within seconds and while upholding regulatory compliance. 

Dan Penne CFO & Co-Founder

Dan is accountable for handling all business administration activities at Quavo Fraud & Disputes and applying his expertise and acumen to drive growth and stability. Dan is instrumental in establishing how Quavo operates and succeeds as a business by providing all the data and insight required to affect all business decisions positively. His responsibilities include budgeting, forecasting, financial compliance, administration, legal agreements, investor obligations, and human resources. Dan brings five years of executive experience in finance and business administration to his role.  

David Chmielewski COO & Co-Founder

Dave is responsible for Quavo’s operations, technology, and product divisions, bringing over five years of technical executive experience to the table. As a Co-Founder, Dave is credited with turning our vision for fraud and dispute management into a reality. He possesses a unique ability to understand business needs while retaining deep expertise in technology and its capabilities. Dave’s work has been included in multiple patent filings, and he has won several industry awards for contributions to innovation.  

Rich Jefferson
Richard Jefferson EVP, Corporate Development Executive & Co-Founder

Rich leads our corporate development, industry research, and capital raising efforts using his entrepreneurial experience of having launched successful software companies on a global scale. Rich has established multiple financial services companies specializing in mobile banking software, digital payments, and core banking platforms. He utilizes his expertise to ensure Quavo’s mission to develop and advance the industry standard in fraud and disputes management is obtained. 

Brittany Usher Headshot
Brittany Usher Senior Vice President, Revenue Executive

Brittany oversees Quavo’s Revenue Division, including marketing, sales, client success, business development, revenue operations, and strategic partnerships. She builds and delivers creative strategies to expand Quavo’s revenue paths and the machinery required to evolve and grow the company’s brand and products. Brittany continuously explores automation and new technology and utilizes data and analytics to ensure Quavo captures cutting-edge technology and innovation throughout its internal processes. With her client-first mindset, Brittany focuses on driving Quavo’s strategic revenue decisions based not only on internal goals and growth but simultaneously on client needs and success. In March 2022, Brittany became the first female, non-founding member of Quavo’s executive team.  


Leadership Team

Jon Lindsey Headshot
Jon Lindsey Director of Engineering

Jon joined Quavo in 2017 and has expertise with various technologies, including over a decade of Pega experience. As Quavo’s Director of Engineering, he is responsible for researching and leading many of the company’s IT and development efforts. Jon assisted in the infrastructure development for Quavo’s fraud management AI tool, ARIATM. His ability to think outside the box is a driving factor in developing new solutions and providing support at Quavo. 

Rebecca Bradley Vice President of People

Rebecca is a thoughtful problem solver and organizational effectiveness evangelist responsible for leading all aspects of Human Resources at Quavo. She combines robust leadership skills with two decades of experience leading HR and large-scale transformation. Rebecca is passionate about the power of people practices driving business outcomes. She channels that passion into building and implementing Quavo’s leadership and talent strategy.  

Eugene Min Vice President of Operations

Eugene joined Quavo in 2022 and is responsible for all client operations functions, including Onboarding, Services, Support, Quality Assurance, and Dispute Processing. He brings experience from various software organizations focusing on driving operational efficiencies and improving client operations. Eugene is committed to helping Quavo scale its business to become the leading provider of Disputes as a ServiceTM.

Devan Robertson
Devan Robertson Vice President of Product

Devan is responsible for product research and development, including the management and strategic direction of the QFD™ and ARIA™ teams. His role drives the product road maps, specifically the product’s vision, how it captures the industry challenges, and when the various features and functions will be released. Devan is motivated by a desire to transform how all users interface with the dispute process by providing solutions that deliver intelligent automation and meaningful user interactions. 


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