Quavo believes in providing a supportive and collaborative environment where the best financial and tech minds work together to drive client success, providing groundbreaking dispute management software and solutions.

Founders & Executive Team

Joseph McLean, Quavo CEO and Co-Founder
Joseph McLean CEO & Co-Founder

Joe oversees all facets of Quavo’s business and is directly accountable to Quavo’s Board of Directors and investors. He brings over a decade of executive experience in technology and operations related to fraud and dispute management, regulatory requirements, and chargeback technology. Joe contributed his depth of knowledge to the development of QFD®, Quavo’s automated, cloud-based dispute management software. He also oversaw the establishment of DRE™, Quavo’s back-office dispute processing team. Joe’s expertise in fraud investigations also helped launch ARIA®, the world’s only AI capable of investigating fraud claims as a human would but within seconds and while upholding regulatory compliance. 

David Chmielewski CTO & Co-Founder

Dave is responsible for Quavo’s technology and product divisions, bringing over five years of technical executive experience to the table. As a co-founder, Dave is credited with turning our vision for fraud and dispute management into a reality. He possesses a unique ability to understand business needs while retaining deep expertise in technology and its capabilities. Dave’s work has been included in multiple patent filings, and he has won industry awards for contributions to innovation.  

Dan Penne CFO and Co-Founder
Dan Penne CFO & Co-Founder

Dan is accountable for handling all business administration activities at Quavo Fraud & Disputes and applying his expertise and acumen to drive growth and stability. Dan is instrumental in establishing how Quavo operates and succeeds as a business by providing all the data and insight required to affect all business decisions positively. His responsibilities include budgeting, forecasting, financial compliance, administration, legal agreements, investor obligations, and human resources. Dan brings five years of executive experience in finance and business administration to his role.  

Richard Jefferson EVP, Corporate Development Executive & Co-Founder

Rich leads our corporate development, industry research, and capital raising efforts using his entrepreneurial experience of having launched successful software companies on a global scale. Rich has established multiple financial services companies specializing in mobile banking software, digital payments, and core banking platforms. He utilizes his expertise to ensure Quavo’s mission to develop and advance the industry standard in fraud and disputes management is obtained. 

Rebecca Bradley EVP, People

Rebecca is a thoughtful problem solver and organizational effectiveness evangelist responsible for leading all aspects of Human Resources at Quavo. She combines robust leadership skills with two decades of experience leading HR and large-scale transformation. Rebecca is passionate about the power of people practices driving business outcomes. She channels that passion into building and implementing Quavo’s leadership and talent strategy.  

Jon Lindsey EVP, Operations

As Quavo’s EVP of Operations, Jon is responsible for researching and leading many of the company’s IT and development efforts. Jon assisted in the infrastructure development for Quavo’s fraud management tool,  ARIA®. His ability to think outside the box is a driving factor in developing new solutions and providing support at Quavo. 

Nick Facca, Director of Technology
Nick Facca Chief of Staff

As Chief of Staff, Nick is responsible for the inter-operability of Quavo. He is accountable for efforts such as, Quavo’s operating system, executive and leadership team strategy-setting, cross divisional goal management, organizational alignment, and establishing an efficacious work environment.


Leadership Team

Ben Anderson Director, Client Solutions

Ben drives client engagement throughout the sales lifecycle, from initial conversations to established partnerships. With an enterprise banking background in managing inbound claims center and back-office investigations teams, Ben leads Quavo’s solutions executives in providing financial institutions with strategic fraud and dispute SaaS solutions to support their unique business needs.

Nichole Campbell, Director of Marketing
Nichole Campbell Director, Marketing

As the Director of Marketing, Nichole leads a team of marketing professionals across an array of brand touchpoints including thought leadership, lead generation, media relations, advertising, events, social media, web, and more. She is excited to leverage that expertise at Quavo to drive brand awareness, market expansion, and customer loyalty. 

Sarah Franchetti
Sarah Franchetti Director, Customer Success Management

As Director of Customer Success Management, Sarah is a strategic and supportive partner that is an expert in delivering customer-centric solutions and fostering strong customer relationships that promote satisfaction and loyalty. Sarah joined Quavo with over 20 years experience building, developing, and leading high performing teams that work with leading global organizations to develop technology-enabled solutions that create greater efficiencies and improve outcomes. She is passionate about driving exceptional customer and employee experiences, alike.

Jeff Lefevre
Jeff LeFevre Director, Technology

Jeff is responsible for all technology support, feature rollout, and ongoing maintenance related to Quavo’s QFD® automated dispute management platform. With a decade of experience as a Fintech developer, Jeff leads a technology team committed to furthering innovative, automated fraud and dispute solutions for issuing financial institutions, while also upholding stable product environments for end users. 

Daniel Perret, Director, Product Management
Daniel Perret Director, Product Management

With experience ranging from Fortune 500 companies to unicorn startups, Daniel Perret specializes in bringing clarity to iterative technological builds through a robust Product Management skill set. Dan joins Quavo with a proven track record of launching true zero-to-one products as well as driving ongoing feature-level enhancement while maintaining the software development life cycle. He holds an MBA from The College of William & Mary’s Raymond A. Mason School of Business and a BA in English from Lawrence University. Dan lives in Chicago, Illinois, with his wife and spends his free time distance cycling, cross-country skiing, traveling, and going to as many concerts as possible.

Dana Reiner, Director of Strategic Partnerships
Dana Reiner Director, Strategic Partnerships

Dana brings over 30 years of experience transforming business operations through innovative technology solutions. With a consultative approach and a focus on integrity, quality, and value, he cultivates long-term relationships to develop Quavo’s ecosystem of partners, enhancing the value delivered to clients. Before joining Quavo, Dana held prominent roles at Pega, IBM, and boutique consultancies. 

Jerome Recker
Jerome Recker Director, Engineering

As the Director of Engineering, Jerome is the driving force behind Quavo’s product development, taking charge of the overall roadmap and strategy.  Leading a talented team of designers, he ensures the delivery of cutting-edge solutions that not only align with the company’s vision but also anticipate future market trends and meet evolving customer needs.

Rex Richardson, Client Processing Director
Rex Richardson Director, Client Processing

Rex is responsible for Quavo’s Dispute Resolution Experts, each dedicated to ensuring cardholder satisfaction throughout the claims process. He has over 20 years of experience with fraud and disputes, both in operations and project management. Rex and his team are focused on regulatory compliance for clients through extensive industry expertise and experience.


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