Reduce Losses from Fraud & Disputes with Automation

QFD™ reduces operational expenses by streamlining the fraud and disputes process across an entire organization. From accounting and finance to operations and compliance, our automated dispute software reduces overhead costs, fines and penalties, and fraud losses for all departments. QFD’s automated decisions drastically reduce the amount of work, time, and effort required to take a dispute from intake to resolution and recovery.
Accounting

GL Transaction Mapping

QFD supports customized accounting, enabling issuers to leverage “loss” GL accounts that can be mapped by transaction type. Custom GL integration enables issuers to analyze the patterns and frequencies of losses from disputed transactions. This insight helps FIs identify inefficient task management, reduce errors in the recovery process, and much more.

Operations

Seamless Processing

QFD integrates with virtually any core banking system. With our software, disputes are enriched by QFD’s API-enabled data exchange with your system of record. This data is automatically available to all channels, from call centers to the back office, without requiring batch feeds or manual uploads.

Administration

Intelligent Workforce Management

Say goodbye to manual processes and hello to automation. Gone are the days of spreadsheets, PDFs, and logging in to antiquated. Rather than relying on multiple mediums to gather information, QFD integrates with merchant collaboration software, card network platforms, and other financial service providers to automatically collect the data required for resolution. With QFD, claims can even be grouped and assigned by user expertise.

Straight Through Processing

Tasks can be assigned with no human intervention

Advanced Reporting

Many out of box reports and the ability to make your own

Integrated Case Communication

Fully automated email and paper mail communication directly on the case

Always Up to Date, Always Compliant

Stop spending time reading association manuals and regulations

Self Service Capability

Self service filing, status and actions keep many tasks away from back office staff

Business Delegated Changes

Modify many areas of the system without the need for IT

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