QFD® reduces operational expenses by streamlining the fraud and disputes process across an entire organization. From accounting and finance to operations and compliance, our automated dispute software reduces overhead costs, fines and penalties, and fraud losses for all departments. QFD’s automated decisions drastically reduce the amount of work, time, and effort required to take a dispute from intake to resolution and recovery.
Accounting
GL Transaction Mapping
QFD™ supports customized accounting, enabling issuers to leverage “loss” GL accounts that can be mapped by transaction type. Custom GL integration enables issuers to analyze the patterns and frequencies of losses from disputed transactions. This insight helps FIs identify inefficient task management, reduce errors in the recovery process, and much more.
Operations
Seamless Processing
QFD™ integrates with virtually any core banking system. With our software, disputes are enriched by QFD’s API-enabled data exchange with your system of record. This data is automatically available to all channels, from call centers to the back office, without requiring batch feeds or manual uploads.
Administration
Intelligent Workforce Management
Say goodbye to manual processes and hello to automation. Gone are the days of spreadsheets, PDFs, and logging in to antiquated. Rather than relying on multiple mediums to gather information, QFD™ integrates with merchant collaboration software, card network platforms, and other financial service providers to automatically collect the data required for resolution. With QFD™, claims can even be grouped and assigned by user expertise.
Straight Through Processing
Tasks can be assigned with no human intervention
Advanced Reporting
Many out of box reports and the ability to make your own
Integrated Case Communication
Fully automated email and paper mail communication directly on the case
Always Up to Date, Always Compliant
Stop spending time reading association manuals and regulations
Self Service Capability
Self service filing, status and actions keep many tasks away from back office staff
Business Delegated Changes
Modify many areas of the system without the need for IT
