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The Benefits of Custom GL Transaction Mapping Systems for Chargeback Management

General Ledger (GL) Mapping for Fraud & Disputes

GL code systems and the details behind each account vary per organization. However, there are ways in which financial institutions can optimize GL accounts to improve their fraud and dispute management processes. Establishing “loss” GL accounts, accounts that track financial losses from disputed transactions that are organized by transaction type offers invaluable insight into account holder trends, credit programs, operational practices, and more. In addition to loss accounts, establishing “suspense” GL accounts with which provisional credit funds can be held also helps issuers prevent losses from incurring during the early stages of the investigation process. Provisional credit is just that, provisional and temporary, so suspense accounts should always hold a zero-dollar balance. This account is a temporary placement of funds before an investigation is resolved and a chargeback is issued or denied. Suspense accounts help financial organizations have more accurate balance sheets and thus more accurate financial forecasts.

Loss Accounts

The overarching strategy behind GL account mapping is to provide organized financial tracking and insight to further business strategies and product development. Financial institutions and Fintech organizations can apply the benefits of GL account mapping to the chargeback management process by further organizing GL loss accounts by transaction type and even by product offering. Establishing a loss account for each specific credit plan, for example, helps organizations evaluate each credit offering by analyzing the patterns and frequencies of losses from disputed transactions – Losses that can result from auto write-offs, inefficient task management, errors in the recovery process, and much more.

The insights from transaction-based GL account mapping rely on an organization’s ability to integrate customized accounting practices with its dispute management process. Quavo’s COO and Co-Founder, David Chmielewski, recommends issuers at least have separate loss accounts for each type of transaction they support, separating accounts by credit, debit, and ATM transactions.

GL customizations are not limited to transaction types. Financial institutions may also segment broad GL loss accounts by fraud and non-fraud disputes and user and card types. An organized GL loss account allows FIs to gauge risk appetite and identify where heavy losses are occurring. For example, pre-paid issuers organizing loss accounts by closed-loop and open-loop cards are better equipped to determine if one type is more susceptible to fraud and why that may be.

Establishing custom loss accounts helps businesses, provided that the custom GL system makes sense for the organization without becoming overwhelmingly complicated. Too many loss GL accounts with complex criteria can risk a disorganized and overwhelming GL integration that could do more harm than good to the chargeback management process.

Suspense Account

Suspense accounts allow operations and accounting teams to track ambiguous entries, helping teams track and organize provisional charges actively and efficiently. Adding a suspense account for provisional credit and merchant chargeback credit to your current ledger is vital for a streamlined fraud and dispute management process and your accounting and financial teams. A suspense account should always carry a zero balance, as it serves simply to hold disputed charges – credited or debited – during the investigation or arbitration process. Once a claim is approved or denied, the amount associated with it is reassigned to its final GL account.

Suspense accounts also help teams ensure the fraud and disputes process is running smoothly. Suppose a suspense account is holding a large positive or negative balance for a significant amount of time. In that case, it is clear that somewhere along, the dispute management process has broken down.

Settlement Account

The third type of GL account that issuers can leverage in their chargeback management system is called a settlement account. This account is used to track the transfer and balance of funds between association networks (VISA®, Mastercard®, etc.) and issuing financial organizations.

Advantages of Customized GL Accounts

Customized GL transaction mapping carries a myriad of advantages in managing your fraud and disputes process. From business development to financial analysts and operations teams, GL insights allow issuers to leverage best accounting practices to optimize their chargeback management process.

Financial and Operational Visibility

One of the essential advantages to customizing GLs in transaction mapping is the financial and operational visibility it grants your team. Financial institutions can easily track losses, realize potential revenue, and allocate funds to various business processes without sifting through spreadsheets and thousands of transaction receipts. Fintech organizations can analyze loss rates and automatic write-offs to fraud in a “per transaction”, helping to better tailor business strategies to increase client experience and optimize returns.

Record-Keeping Practices

Applying a custom mapped GL system to a chargeback resolution software with automated technology enables the automation of traditionally manual record-keeping practices essential to a streamlined business process and sound fraud and dispute management solutions. This helps compliance teams be prepared for audits and fiscal reporting.

Quavo’s full Disputes as a Service offering allows financial institutions to automate the entire fraud and disputes process while supporting completely custom GL transaction mapping systems. Our QFD® dispute resolution software integrates with loss, suspense, and settlement accounts, supporting whatever types of GL loss account an organization requires. Our automated software and AI technology features continued support after onboarding, adapting to customized accounting changes without requiring downtime or help from your internal IT teams. Pairing our automated fraud and dispute SaaS solutions with GL transaction mapping provides better support for all teams involved in the chargeback management process for improved cross-departmental operations.

Quavo’s chargeback management solutions feature automation, AI technology, and back-office investigation services that assure compliance with built-in regulatory requirements that are continuously updated by our dedicated team of experts. To learn more about Quavo’s fraud and dispute SaaS solutions, visit us online or via email at Start automating for tomorrow, today.

Written by Spencer Kozal and Julia Lum
Quavo Expert: Dave Chmielewski 


Spencer Kozal Sales Development Expert
Julia Lum Communications & Sponsorship

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