Catching fraud used to be the finish line. Not anymore. Our latest consumer survey found that ~70% of consumers now say how their financial institution
Your queue is already longer than it should be, fraud losses are already eating into numbers you’re trying to defend, and your reg deadlines
Most fraud and dispute leaders I talk to are running operations with limited visibility. They’re tracking a handful of high-level KPIs, like resolution rates
The Industry Has a Data Problem. We Solved It. Working at the intersection of fraud, disputes, and data, one thing has been painfully clear:
When your business is growing fast, it’s tempting to think the solution to every operational challenge is simple: hire more people. But what we
The word “modernization” is often used in banking boardrooms, but for many institutions, the reality is far more complex. While digital-first competitors launch new features
Why Digital Transformation Is Just the Starting Line When institutions don’t regularly review their operational data or the configurations that influence those metrics, key
Every IT person has an I remember when… story, whether it’s floppy drives, CRT monitors, or in my case, a server that cost more
In today’s fast-paced financial environment, financial institutions are under increasing pressure to handle fraud and dispute claims quickly, accurately, and in a way that minimizes
When product leaders evaluate build or buy decisions, they focus on product differentiation, core functionality, speed, cost, and ownership. An often neglected consideration is how