Boost Trust and Efficiency with Aria

Elevate fraud and dispute management with Aria, the purpose-built AI that helps you make it right by delivering faster, more accurate resolutions that strengthen customer confidence.

Accelerate dispute performance with Aria, the AI foundation of QFD. Aria combines intelligent automation, contextual coaching, advanced analytics, regulatory enforcement, and workflow orchestration to transform how disputes are managed, so you can make it right with speed and precision. 
Grounded in real operational data and compliance requirements, Aria helps teams resolve cases faster, reduce losses, and execute every action with confidence and control — turning the resolution moment into a measurable advantage.

Choose the depth of AI intelligence that fits your operation: 

Analyze

Aria quietly gathers data that is then analyzed. All data is securely stored and available through our centralized data warehouse. 

Augment

Aria provides investigators insights drawn from millions of dispute outcomes. She analyzes data, text, and images while enforcing regulatory and network rules for faster, compliant decisions. 

Automate

Enable full end-to-end automation, allowing Aria to work disputes completely for a true no-touch experience that accelerates resolution and reduces operational burden. 

QFD® AI – Investigation

Meet your AI investigation analyst. 

Build trust with Aria’s automated investigations that ensure fast, transparent decisions, empowering investigators to resolve fraud cases confidently and precisely. 

How It WorksBenefits
Analyze
  • Access the data behind Aria’s decisions to review, validate, and build confidence in outcomes
  • Review and approve Aria’s recommendations before they impact investigators or accountholders
  • Use proven data patterns to create your own automation rules, whether you want to assist investigators or fully automate workflows
Augment
  • Aria surfaces clear scenarios at key points in the investigation to guide next steps
  • Aria provides investigators with the relevant data they need to validate decisions quickly and confidently
  • Enable fast resolution of straightforward denials while accelerating support for legitimate fraud claims
  • Track and report on scenario performance to measure time saved and investigation efficiency
Automate
  • Aria automatically resolves eligible disputes without investigator involvement
  • Aria makes consistent decisions based on validated data signals and predefined criteria
  • Fully automate high-confidence true fraud and first-party misuse cases 
  • Expand automation to new scenarios seamlessly, without disrupting users or workflows

QFD® AI – Inbound Correspondence

Streamline correspondence review with Aria.

Aria processes inbound emails using enterprise-grade generative AI, accurately classifying communications with high confidence. She automatically routes tasks to the right workflow, generates targeted assignments for quick resolution, or fully automates straightforward cases reducing manual effort and accelerating response times.

How It WorksBenefits
Analyze
  • Your own Aria model learns from inbound emails correspondence, improving accuracy over time
  • Review and validate Aria’s recommendations before they impact investigators or accountholders
  • Turn proven insights into new automation scenarios, whether assisting investigators or fully automating tasks
Augment
  • Aria routes high-confidence correspondence to the right workflow 
  • Help investigators process classified communications quickly and efficiently
  • Track performance metrics to measure time saved and workflow efficiency gains
Automate
  • Aria resolves eligible correspondence without investigator involvement
  • Aria applies consistent, data-driven logic to determine outcomes
  • Fully automate high-confidence inbound communication scenarios
  • Expand automation to additional scenarios seamlessly, without disrupting users or workflows

QFD® AI – Representments

Let Aria do the heavy lifting. 

Aria AI is applied to Visa and Mastercard dual-message representment scenarios, analyzing and summarizing acquirer responses for fast, clear review. She condenses complex representment details into concise insights for investigators and can fully automate classified, high-confidence representments for a seamless experience.

How It WorksBenefits
Analyze
  • Your own Aria model learns from representment evidence, improving decision accuracy over time
  • Review and validate Aria’s recommendations before they impact investigators or accountholders
  • Turn proven insights into new automation scenarios, whether supporting investigators or fully automating representment workflows
Augment
  • Aria triggers targeted workflows when scenario-based insights are identified
  • Aria condenses representment evidence into clear, concise summaries for faster review 
  • Help investigators move quickly through recovery casework
  • Track scenario performance to measure time saved and efficiency gains
Automate
  • Aria resolves eligible representment cases without investigator involvement
  • Aria applies consistent, data-driven logic to determine dispute outcomes
  • Fully automate high-confidence representment scenarios
  • Expand automation to additional cases seamlessly, without disrupting users or workflows

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QFD AI

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QFD AI

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QFD AI

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QFD AI

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QFD AI

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QFD AI

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QFD AI

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QFD AI

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