Simplify chargeback management with an intuitive platform built to streamline workflows, ensure compliance, and seamlessly integrate with your digital banking systems. Whether you’re focused on improving efficiency or driving long-term recovery results, our cloud-based solution delivers the power and reliability you need.
From claim intake to network recovery, QFD® unifies workflows, enforces compliance, and drives measurable performance improvements across your operation.
Aria is the AI that powers intelligent automation within QFD, accelerating investigations, reducing manual work, and ensuring every case moves forward with speed and precision.
Now it pays to make it right.
Dynamic, guided claim intake captures the right information upfront and filters out invalid or ineligible disputes before they enter the queue. By deflecting avoidable claims and discouraging first-party fraud, QFD reduces overall claim volume and investigative workload.
Aria compiles additional information that is needed to support the investigation and case processing. Store all necessary data in QFD®, eliminating the need for agents to manage multiple systems.
Aria powers automation across fraud investigations and billing disputes, reducing manual touchpoints and accelerating case progression. Your team stays focused on complex scenarios while built-in tools streamline provisional credit issuance, chargeback submission, and recovery execution.
Supporting and required actions are automatically processed within QFD®, eliminating redundant agent work. Correspondence, accounting entries, account maintenance, and related workflows are completed by Aria, ensuring speed, accuracy, and compliance at every step.
Final resolution and post-resolution monitoring occurs as the disputed activity is resolved and the case is closed.
Digital intake and real-time status updates keep accountholders informed at every stage of the dispute lifecycle. By reducing uncertainty and eliminating manual handoffs, QFD helps institutions resolve claims faster while lowering inbound call volume.
Preventable losses happen when deadlines are missed and documentation is incomplete. QFD eliminates that risk. With regulatory mandates and network rules built into Aria’s decisioning logic, every recovery action is executed on time and to standards, reducing risk and preventing avoidable losses.
Straight-through processing enables touchless resolution for qualifying disputes, while Aria ensures cases advance accurately and on time. Digital self-service and streamlined communication reduce callbacks, average handling time, and operational strain.
Designed for high-growth institutions, the platform scales with transaction volume, product expansion, and regulatory complexity, all without requiring additional headcount or heavy IT lift. Launch new products, navigate mergers, and expand coverage seamlessly while maintaining operational stability and compliance adherence.
QFD® handles the case creation in Association platforms and executes recovery for disputed transactions made on the Mastercard, Visa, Pulse, and PLUS networks. QFD® will continue to auto-process recovery work by including merchant responses, updating Association cases, and supporting write-off and denial decisions throughout.
QFD® prevents compliance violations by automatically taking action and updating the case aligning with SLA regulatory mandates and time-sensitive rules.
QFD® supports a wealth of automated workflows including card block and reissuance on fraud claims, general ledger accounting, temporary authorization processing, accountholder emails and letters, fee matching, applying the merchant refund, and more.
QFD® has a built-in reporting browser that delivers volume and operational data to managers and internal auditors. Quavo has partnered with Snowflake to offer a data warehouse that includes analytical and forecasting details. Quavo offers a business event streaming service that can be tailored to a client’s exact needs.
Quavo provides a spectrum of solutions – from targeted enhancements to total operational transformation. Accordingly, Quavo’s pricing differs for each solution and the volume of disputed transactions per month. Quavo will work with you to find the optimal solution that fits both business needs and budget.
On one end of the spectrum, Quavo focuses on targeted enhancements for organizations that are ready for a modular improvement. While on the other end, Quavo offers a full turnkey service for organizations that want a strategic partner that manages their operations. Whether you want a full QFD solution with multiple integrations, or QFD for just front office, and everything in between – Quavo’s got an option that’s right for you.
Yes – Quavo takes a tailored approach to every onboarding, working closely with clients to integrate seamlessly into their existing systems. With proven experience onboarding banks, credit unions, fintechs, and processors, Quavo ensures a smooth transition that sets you up for long-term success. Quavo is well-versed in core platforms like Jack Henry, Fiserv, FIS, Keystone, and TSYS and has successfully supported core conversions during onboarding. Whether you’re migrating from a legacy system or optimizing your dispute management process, our experts will guide you every step of the way, ensuring a streamlined, automated, and fully connected solution.
Quavo releases software updates bi-annually to align with Association mandates, ensuring compliance while delivering new features and enhancements in one powerful update. As a cloud-based solution, QFD® updates are seamless and require no effort or additional costs from clients, allowing you to stay up to date without any disruption to your operations.
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