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Fraud Resolution Done Right
66% of consumers would switch banks over a frustrating dispute experience. Yet most institutions still rely on manual processes that slow resolution, erode trust, and leave recovery dollars on the table. This whitepaper reveals what best-in-class institutions do differently — and how to close the gap.
Key insights you'll takeaway from this white paper:
- 66% of customers would switch banks over a slow dispute. Most leave without a word.
- The industry takes 11 days to issue first credit. The best institutions do it in one.
- Trust isn't built when fraud is caught. It's built when it's resolved.
- The industry recaptures 62% of disputed dollars. Best-in-class hits 95%.
- Institutions using strategic automation process 180% more disputes — without adding headcount.
- Sometimes writing off the $20 claim is the smartest financial move you can make.
