Stop Wasting Time on Inefficient, Costly In-House Dispute Systems

Quavo delivers a fully automated, regulatory-compliant dispute management solution—faster, more efficient, and built to scale. Buy smarter, resolve disputes faster.

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Build vs. Buy: The Critical Decision for
Dispute Management

Building an in-house dispute management system seems like a strategic move—but is it the best choice for your institution? Consider the financial, operational, and strategic impact before making your decision.

1

Proven solutions drive growth more effectively than custom-built ones

Your dispute process shapes your reputation. A custom build comes with significant risks—delays, cost overruns, and uncertain results. A proven solution delivers efficiency and trust from day one.

2

Building a solution is often more costly and time-consuming than leveraging a ready-made alternative

ROI isn’t just about development—it’s about intake, compliance, staffing, and time. In-house builds take 3–5 years and often wildly exceed budgets. Can you afford the wait?

3

Custom-built solutions risk being outdated or underwhelming by the time they launch

If the final result isn’t a game-changer, why spend tens of millions? A prebuilt solution delivers faster ROI, continuous innovation, and long-term scalability.

4

Delaying action to build instead of buy incurs costs beyond just money

Building is a multi-year, multi-million-dollar gamble—by launch, your tech may already be outdated. Prebuilt solutions evolve with AI and automation, keeping you ahead.

Unlock Efficiency, Compliance, and Growth

See what’s possible with Quavo Fraud & Disputes—auto-resolved cases, increased productivity, and actionable insights tailored to your institution.

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One Integrated System: Seamlessly connects with your existing ecosystem for a unified dispute management experience.

Powerful Reporting & Insights: Four reporting options ensure compliance, track performance, and uncover trends.
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Flexible, Configurable Automation: 200+ settings let you tailor the system while automating 80–90% of dispute tasks.

AI-Driven Efficiency: Straight-through processing and automation free up resources for strategic initiatives.
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Technology, Simplified: Our development experts manage platform maintenance, updates, and technical issues—so you don’t have to.

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Modular Options: No matter where you are in your dispute build—just starting, mid-process, or finished—you can still boost efficiency. A targeted solution can simplify claim intake, automate chargebacks, and streamline email and letter correspondence.

Optimize Operations. Maximize Efficiency.

You don’t need to tackle everything at once. Focus on a specific challenge in your current operations and run a pilot to validate the results. With minimal cost and little to no risk, you can demonstrate the real value of improving your operational efficiency.

Recapture Rate – Recover more disputed dollars instead of writing them off. Our clients achieve an 82% recapture rate, outperforming the 64% industry average.

Loss Reduction – Minimize financial losses from disputes. Top enterprise clients using QFD see fraud losses of just 16%, compared to the 25% industry average.

Operational Capacity – Handle more disputes with fewer resources. Our clients’ teams process 77% more disputes per FTE than the industry average, improving efficiency without adding headcount.

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Resources on the Build vs. Buy Dilemma

Access valuable tools, guides, and insights to help you decide the future of your dispute management processes.

Time-to-value makes it clear.

Quavo’s solutions offer lightning-fast onboarding, going live with full volume and all dispute types in just 9 months for our complete QFD software. Need even quicker results? Our targeted solutions—focused on improving claim intake, enabling compliant emails and letters, and automating chargebacks—get you up and running faster.

By your first year and beyond, you’ll continue optimizing operations. With a more efficient workflow, automation, and increased capacity, the question is: what’s next for your team?

While building a bespoke solution has its perks, the costs often outweigh the benefits. Not only will you miss ROI for the first 3+ years, but users may not be fully onboarded for even longer. Large-scale tech projects often double or triple their budgets, while Quavo’s solutions offer predictable, manageable costs and measurable value from day one.

Build SaaS Non-SaaS
Flexibility
  • Simple changes can cost thousands
  • Regulatory and business demands change quickly
  • Automated improvements via vendor-managed patches
  • Reduces burden on IT team
  • Major infrastructure changes required
  • Additional costs associated with system improvements
Compliance
  • Requires full-time specialists
  • Costly patches and releases
  • Software updates ensure compliance
  • Managed by provider to stay competitive
  • Frequent updates needed for compliance
  • New workflows required for mandates
Data
  • Creating a reporting hub is expensive
  • Determining useful metrics is complex
  • Comes with free reporting tools
  • Innovative partnerships enhance insights
  • Basic reporting with limited customization
  • Data-driven insights require extra work
Expertise
  • Internal team may lack expertise
  • Results in technology mirroring old inefficiencies
  • Designed by industry experts
  • Built from experience with top institutions
  • Dedicated IT team needed for improvements
  • Creates strain on internal resources
Time
  • Multi-year journey to develop
  • Peers discuss costs and timelines
  • 6-month onboarding average
  • Clients see efficiency gains monthly
  • Lengthy onboarding process
  • Immediate benefits not guaranteed
Cost
  • High upfront investment
  • Unplanned IT costs increase budget
  • Subscription model with predictable expenses
  • Reduces need for hardware investment
  • Hardware and infrastructure costs
  • Ongoing maintenance required

The Build vs. Buy Dilemma: Choosing the Right Dispute Management Solution

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