Fraudsters have research and development budgets now. We recently published The Fraud AI Stack Is Scaling Faster Than You Are, which walked through what our data is showing on AI subscription fraud. We found
Catching fraud used to be the finish line. Not anymore. Our latest consumer survey found that ~70% of consumers now say how their financial institution handles resolution matters more than whether the fraud was caught
Your queue is already longer than it should be, fraud losses are already eating into numbers you’re trying to defend, and your reg deadlines don’t care about any of it. The last thing you
Most fraud and dispute leaders I talk to are running operations with limited visibility. They’re tracking a handful of high-level KPIs, like resolution rates and chargeback wins, but those numbers only tell part of
The Industry Has a Data Problem. We Solved It. Working at the intersection of fraud, disputes, and data, one thing has been painfully clear: the industry has a data problem. Financial institutions have had
When your business is growing fast, it’s tempting to think the solution to every operational challenge is simple: hire more people. But what we learned at Quavo is that scaling isn’t just about adding
The word “modernization” is often used in banking boardrooms, but for many institutions, the reality is far more complex. While digital-first competitors launch new features in weeks, traditional banks are often anchored by legacy systems
Why Digital Transformation Is Just the Starting Line When institutions don’t regularly review their operational data or the configurations that influence those metrics, key KPIs often fall short of expectations. Whether the issue is
Every IT person has an I remember when… story, whether it’s floppy drives, CRT monitors, or in my case, a server that cost more than my annual salary but had less storage than today’s
In today’s fast-paced financial environment, financial institutions are under increasing pressure to handle fraud and dispute claims quickly, accurately, and in a way that minimizes losses to their organization. While regulatory compliance is essential, operational