Careers @ quavo

Join the Team

Quavo prides itself on being a place to work where things like career advancement, opportunities to learn, recognizing hard work, being treated fairly, taking care of each other, having fun, being part of a team, and loving your job truly mean something.

Transforming Dispute Management

Quavo’s Fintech Vision

Quavo is revolutionizing dispute management for financial institutions by combining cutting-edge technology with personalized support that embodies the fintech ethos. Our Disputes as a Service™ offering streamlines fraud and dispute resolution, emphasizing seamless workflows, compliance, and customer satisfaction. Working at Quavo means being part of a dynamic team that’s driving 100% year-over-year growth, redefining industry standards, and fostering a collaborative and innovative environment. We’re dedicated to industry excellence and community-driven change, empowering the fintech community with transformative solutions and unwavering support. Join us at Quavo, where your contributions make a tangible impact, and every day presents an exciting opportunity to shape the future of fintech.

One Quavo, Nationwide Impact

Empowering Financial Institutions with Talented Teams Across the Country

Life at Quavo

Ellipse

Perks

Fully Remote Work:

Achieve work-life integration.

Competitive Compensation:

Fair pay starting at $50,000 annually, plus annual bonuses based on company performance.

Unlimited Paid Time Off (PTO):

Flexible, supportive environment that prioritizes your well-being.

Comprehensive Benefits Package:

At Quavo, we believe in investing in our team and understand that benefits are important to us all. We strive to offer a comprehensive and affordable benefit package in support of our team members and their families.

Culture Rooted in Core Values:

Authentic: Clear. Honest. Direct.

Accountable: Own the outcome—from decision to result.

Deliberate: Advance what matters.

Passionate: Care to excel.

Innovative: Act. Learn. Improve—with pace and intent.

Camp Quavo:

Join us for our annual company retreat, a unique opportunity for team building and fun together.

The quavo culture

Employee Insights

left-shape-round
iconqut
The most important thing about the Quavo culture is our “work hard, play hard” mentality. Every day we work hard to ensure our product is the best it can be to our clients. We put in a lot of effort to keep our clients happy while having fun at the same time.
author

Chadd Marks

Client Release Manager
iconqut
I had the opportunity to join Quavo just over five years ago as the first Production Support Manager. Prior to that, I had worked for a couple of large tech companies as a manager and as a Linux engineer. So, my background is 100% technology related, which is weird here at Quavo because most people I work with all have a background from financial companies. The leadership at Quavo fosters a culture of transparency and inclusivity, which is not something you find in most companies these days. I have the privilege of working alongside some incredibly talented individuals. One fascinating thing about Quavo is that there seem to be no egos, everyone gets along and quite frankly, I would hang out with every single one of our employees outside of work. This is another thing that just does not happen these days, it is a great culture.

Chris Yukubousky

Manager, IT & Infrastructure
iconqut
I couldn’t imagine a better place to have started my career. I was lucky enough to be brought onto the team as an intern, before being hired on full time, and later receiving a promotion to Account Executive. I’m very proud to say my story is one of many at Quavo where our team members have gotten to benefit from a culture of hiring in-network and promoting from within. Quavo is a place where you have unlimited potential to make a meaningful impact, not only on our organization, but on our clients and the cardholders that they service. This is a company that invests in its people and cares about life outside of work!

Devon Anderson

Account Executive
iconqut
I started at Quavo as the Technical Trainer, owning the training experience for both internal new hires and clients. Through my experience, I was able to hone the skills and knowledge needed to thrive in a space where innovative ideas and new technology are developed often. With the support of my team, I’ve transitioned to the role of Product Marketing Manager, where I use my expertise to help spread Quavo’s message. I was sought out to champion this role, as Quavo’s leadership supports employees in reaching their professional goals. I’m immensely appreciative to my Quavo support network for watering the little seed of potential and helping it to blossom into a new direction in my career.

Aafie Somers

Product Marketing Manager
iconqut
The most important thing about the Quavo culture is our “work hard, play hard” mentality. Every day we work hard to ensure our product is the best it can be to our clients. We put in a lot of effort to keep our clients happy while having fun at the same time.
Chadd Marks Headshot

Chadd Marks

Client Release Manager
iconqut
Quavo culture, to me, is the ability to succeed while being your true self. We have a diverse group of people in the company and within Operations. We are great as a team due to our efficiency, accuracy, and industry knowledge, but I think our success in that is due primarily to the care each of us has for one another. We have honest conversations, and there is no judgment.
nikki labno

Nicole Labno

Workforce Manager
iconqut
I appreciate the collaborative environment Quavo creates from top to bottom. Everyone I’ve worked with has always been open-minded to new ideas, and that’s always made me feel like my ideas were welcome.

Matt Libiran

Senior System Architect

Open Positions

Who we are:

Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

Who you are:

Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

About the role:

The Vice President of Architecture is responsible for defining and governing the overall technical architecture of the company’s SaaS platform. This role ensures that architectural decisions align with business goals, scale efficiently, control costs, and support long term growth.

The VP of Architecture partners closely with the CTO, engineering leadership, and product teams to provide clear architectural direction across cloud infrastructure, application platforms, data, and emerging technologies including AI. This role establishes shared patterns, standards, and principles that enable teams to move faster while reducing duplication, cost, and operational risk.

Responsibilities include:

Architectural Strategy and Ownership

  • Define and own the long-term technical architecture and platform strategy
  • Establish architectural principles, standards, and reference patterns
  • Ensure architectural decisions align with organizational, operational and finance goals
  • Serve as the final architectural authority for major platform and infrastructure decisions
  • Balance near-term delivery needs with long-term sustainability

Cloud and Platform Architecture (AWS Focus)

  • Own cloud architecture strategy with a primary focus on AWS
  • Drive cost efficient, scalable, and resilient cloud designs
  • Partner with engineering and cloud operations to optimize infrastructure spend
  • Standardize core platform capabilities such as networking, identity, data, and observability
  • Guide decisions around build vs buy for platform services

AI Architecture and Innovation

  • Define approved architectural patterns for AI and machine learning capabilities
  • Ensure AI solutions are scalable, secure, cost effective, and production ready
  • Partner with engineering and product teams to embed AI into the platform intentionally
  • Avoid fragmented or experimental AI implementations that create long term risk
  • Stay current on AI platform capabilities and guide responsible adoption

Cross Team Alignment and Governance

  • Align architectural decisions across engineering teams to avoid duplication
  • Review and guide major design decisions and technical proposals
  • Ensure reuse of shared services and platform capabilities
  • Reduce architectural drift as teams and products scale
  • Establish lightweight governance that enables speed without bureaucracy

Leadership and Influence

  • Partner with the CTO on technology strategy and investment decisions
  • Lead senior engineers and architects across the organization
  • Mentor senior engineers across the organization
  • Influence without direct ownership by building trust and technical credibility
  • Communicate architectural direction clearly to both technical and non-technical stakeholders

Required Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or related field or equivalent experience
  • 12 or more years of experience in software engineering and architecture roles
  • Demonstrated experience designing and scaling SaaS platforms
  • Deep experience with AWS based architectures
  • Proven ability to define and evolve architecture in growing organizations
  • Strong understanding of distributed systems, data platforms, and cloud native design
  • Experience balancing technical quality, cost, and delivery speed

Preferred Qualifications:

  • Previous experience in a VP, Head of Architecture, or Principal Architect role
  • Experience driving architectural change in scaling SaaS environments
  • Hands on experience with AI and machine learning system design
  • Strong understanding of cloud cost optimization and financial impact
  • Experience influencing senior engineering leaders without direct reporting lines
  • Ability to communicate complex architectural concepts in clear, practical terms

    APPLY NOW

    Who we are:

    Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

    Who you are:

    Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

    About the role:

    The Test Automation Specialist will be responsible for developing and implementing the test automation framework and automated tests. This position will be a highly technical, hands-on role for all test automation efforts for the team. You will be tasked with meeting the current quality standards while integrating test automation into our processes. 

    Responsibilities include:

    • Scale and maintain the test automation framework.  
    • Collaborate with development and delivery teams to integrate test automation throughout the development lifecycle. 
    • Automate low-maintenance test suites across multiple environments. 
    • Create and maintain automated test suites for both UI and API testing. 
    • Analyze and report test results, identify areas for improvement, and drive continuous improvement in our testing practices. 
    • Act as a subject matter expert on test automation, providing guidance and support to other team members. 
    • Initial projects will be continued test automation into our regression suite.  

    Required Qualifications:

    • Minimum of 2 years of experience in test automation development.  
    • Experience with Java and Selenium. 
    • Solid understanding of software testing principles, methodologies, and best practices. 
    • Knowledge on integrating test automation into build pipelines (CI/CD tooling) and results into test tools. 
    • Experience in testing strategies for cloud-based applications and services. 
    • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. 
    • Strong analytical and problem-solving skills. Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external business associates. 
    • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. 

    Preferred Qualifications:

    • Experience testing or developing payment processing systems 
    • Pega experience 
    • Wiremock and/or mocking services 
    • AI 

    The pay range for this role is:

    80,000 – 90,000 USD per year (Remote (United States))

      APPLY NOW

      Who we are:

      Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

      Who you are:

      Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

      About the role:

      Support Engineer Manager  

      As a Support Engineering Manager, you play a crucial role in achieving Quavo’s vision and delivering a successful product to market. The Support Engineering Manager has detailed knowledge of Quavo’s products and services offered and ensures that the products and services consistently meet client needs. 

      The Support Engineering Manager maintains a cadence of communication across Account Management to ensure client satisfaction and promote ongoing contract renewal and expansion, and advises internal teams on product and service improvements/suggestions based on client feedback. As a Support Engineering Manager, you will assume a hands-on role for the work group.  

      Responsibilities include:

      • Lead and develop the support engineering team, including hiring, training, and performance management. 
      • Set goals and objectives for the team, utilizing the EOS (Entrepreneurial Operating System) framework, and ensure alignment with organizational objectives. 
      • Foster a culture of ownership, durable solutions, and knowledge curation and reuse. 
      • Mentor team members on product and technical acumen. 
      • Coordinate with other departments to prioritize client needs and allocate resources accordingly. 
      • Oversee client engagements and ensure high levels of customer satisfaction. 
      • Develop and implement processes in Jira to streamline support operations and improve efficiency. 
      • Provide regular reports and updates to senior management on team performance and client metrics. 
      • Act as a liaison between the support team and other departments to facilitate communication and collaboration. 
      • Leverage Snowflake and SQL expertise to provide analysis internally and to clients as necessary. 
      • Monitor client environments to ensure optimal performance. Proactively address potential issues. 

      Required Qualifications:

      • Bachelor’s degree in Computer Science, Engineering, or related field. 
      • 5+ years of experience in software development or support, with at least 1 year in a management role. 
      • Proven track record of successfully leading support teams and delivering results. 
      • Strong leadership and interpersonal skills, with the ability to motivate and inspire team members. 
      • Excellent communication and stakeholder management skills. 
      • Experience in resource allocation. 
      • Expertise in support processes. 
      • Proficiency in Jira for process development and management. 
      • Experience in Snowflake and SQL tools and techniques. 

      The pay range for this role is:

      125,000 – 150,000 USD per year (usa)

        APPLY NOW

        Who we are:

        Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

        Who you are:

        Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

        About the role:

        We are seeking an experienced software development leader to design, build, and deliver high-quality applications aligned with our IT strategy. This role oversees release management processes—including patches, beta deployments, and hotfixes—while enforcing and enhancing best practices and corporate development policies.

        As an active member of the IT leadership team, you will mentor developers, provide technical guidance on complex design and production challenges, and drive continuous process improvement. The ideal candidate has experience with Docker, Kubernetes, and Agile methodologies, preferably within the financial services industry. Strong leadership, problem-solving, and communication skills are essential, along with the ability to thrive in both independent and collaborative environments.

        Responsibilities include:

        • Manage processes for delivering release, patch, beta, and hotfix functionality 
        • Design and develop software applications 
        • Align software solutions within the overall IT strategy 
        • Develop, maintain, and enforce best practices within projects 
        • Active participation in IT leadership team 
        • Active in mentoring new and experienced developers 
        • Perform as a technical backstop for all design challenges, issues, and production emergencies 
        • Enforce and develop corporate policies regarding software development and release procedures 

        Required Qualifications:

        • 5+ years of full stack development experience 
        • AWS certification (e.g., AWS Certified Developer) 
        • Proficient in Node.js and experience with JavaScript frameworks, such as Vue/Vuetify or similar 
        • Experience with AWS services (EC2, S3, Lambda, DynamoDB, etc.) 
        • Knowledge of front-end technologies such as HTML5 and CSS3 
        • Familiarity with continuous integration and deployment using Bitbucket and Bitbucket Pipelines 
        • Good understanding of data structures and algorithms 

        Preferred Qualifications:

        • Experience with Docker and container orchestration (e.g., Kubernetes) 
        • Familiarity with Agile methodologies 
        • Experience in the financial industry, with an understanding of financial systems and regulations 
        • Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence 
        • Excellent leadership, communication (written, verbal and presentation) and interpersonal skills 
        • Self-motivated, and decisive, with the ability to adapt to change and competing demands 
        • Research best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results 
        • Experience working both independently and in a team-oriented, collaborative environment 

        The pay range for this role is:

        150,000 – 180,000 USD per year (Remote)

          APPLY NOW

          Who we are:

          Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

          Who you are:

          Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

          Responsibilities include:

          • Thoroughly develop and execute test plans that exceed defined Acceptance Criteria. 
          • Ensure product quality in all areas; e.g., functionality, reliability, performance, UX. 
          • Active participant in sprint ceremonies; e.g., daily standups, refinement, pointing, retrospectives, etc.  
          • Be an expert at generating creative ideas to test the product. Think like an end-user. 
          • Test throughout the entire development life cycle; e.g., finding bugs in requirements 
          • Adhere to quality and industry regulatory requirements. 
          • Monitor and Report on project status to help drive release readiness. 
          • Constantly improving the quality of the software and how to do so efficiently and effectively. 
          • Regularly contribute to Confluence to facilitate collaboration of knowledge.  
          • Always strives to meet goals and deadlines; asking early for help when needed. 
          • Engages with Quality Assurance, Infrastructure, Onboarding, Services, Product, and Client Experience to drive quality. 
          • Investigate customer complaints and product issues. 
          • Ensure ongoing compliance with quality and industry regulatory requirements. 
          • Become a Subject Matter Expert of Quavo’s products and develop an in-depth knowledge to help partner with and guide our clients.

          Required Qualifications:

          • Bachelor’s Degree in computer science/related field or equivalent industry experience with a proven exemplary track record.     
          • Quality/Testing Certification 
          • Strong organizational skills. 
          • Technical Aptitude to learn quickly, problem-solve, and self-driven approach. 
          • Meticulous attention to detail.  
          • Must work well on a team in a fast-paced and deadline-driven environment.  
          • Excellent written and verbal communication skills.  Not afraid to ask questions. Communicates with tact.  
          • Ability to think outside the box. 
          • Thorough and innovative. 

          Preferred Qualifications:

          • Experience in test automation, scripting, and software development.  
          • Experience in the Fintech industry. 
          • Experience using Confluence, SharePoint, PEGA, and JIRA 

          The pay range for this role is:

          70,000 – 80,000 USD per year (Remote (United States))

            APPLY NOW

            Who we are:

            Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

            Who you are:

            Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

            About the role:

            We are seeking a Senior Data Scientist with deep expertise in financial fraud detection and claim abuse. This role will lead the design and implementation of advanced analytics and machine learning solutions to combat evolving fraud and dispute schemes. The ideal candidate will have a proven track record of delivering high-impact models, mentoring junior team members, and influencing strategic decisions across the organization.

            Responsibilities include:

            Strategic Leadership

            • Drive the roadmap for internal AI & ML initiatives, aligning with business objectives and regulatory requirements.

            • Serve as a subject matter expert on fraud analytics, advising leadership on emerging threats and mitigation strategies.

            Advanced Modeling

            • Architect and deploy cutting-edge machine learning and AI models to maximize fraud recovery, behavioral analysis, and predictive fraud prevention.

            • Optimize models for scalability, real-time performance, and minimal false positives.

            Data Innovation

            • Identify new data sources and develop advanced feature engineering techniques to enhance fraud detection capabilities.

            • Lead research into novel algorithms, including graph analytics and deep learning approaches.

            Collaboration & Influence

            • Partner with Legal, Leadership, and Engineering teams to integrate solutions into enterprise systems.

            • Communicate complex technical concepts to non-technical stakeholders and influence decision-making.

            Mentorship

            • Guide and mentor junior data scientists, fostering a culture of innovation and continuous learning.

            Governance & Compliance

            • Ensure models adhere to regulatory standards (OCC, PCI DSS) and ethical AI practices.

            Required Qualifications:

            • 7+ years of experience in data science, with at least 3 years focused on fraud detection or financial risk analytics.
            • Expertise in machine learning frameworks (scikit-learn, TensorFlow, PyTorch) and advanced statistical modeling.
            • Strong proficiency in Python, SQL, and Snowflake
            • Deep understanding of financial systems, payment networks, and fraud typologies.
            • Experience deploying models in production environments and working with real-time streaming platforms.

            Preferred Qualifications:

            • Familiarity with graph databases and network analysis for fraud rings.
            • Knowledge of cloud platforms (AWS) and MLOps best practices.
            • Exceptional communication and leadership skills.

            The pay range for this role is:

            175,000 – 250,000 USD per year (Remote)

              APPLY NOW

              Who we are:

              Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

              Who you are:

              Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

              About the role:

              We are seeking a highly analytical and detail-oriented professional to join our Data & Analytics team. This role focuses on validating fraud and dispute models, ensuring compliance with regulatory and client standards. The ideal candidate will combine quantitative expertise with strong communication skills to establish a robust model governance framework.

              Responsibilities include:

              Model Validation & Risk Assessment

              • Perform independent validation of models used fraud and dispute resolution.
              • Assess conceptual soundness, data integrity, and performance of models against regulatory, client, and internal standards.
              • Conduct back-testing, benchmarking, and sensitivity analysis to evaluate model robustness.
              • Document validation findings and provide actionable recommendations for remediation, when required. 

              Governance & Compliance

              • Maintain model inventory and ensure adherence to Model Risk Management (MRM) policies.
              • Support governance processes including model approval, periodic reviews, and retirement.
              • Ensure compliance with regulatory requirements such as OCC guidelines.
              • Establish and enforce data quality standards, metrics, and KPIs across the organization.
              • Collaborate with stakeholders to document data lineage and business rules.

              Data & Documentation Standards

              • Create and oversee policies ensuring consistency and compliance in data and modeling processes.
              • Validate input data sources for accuracy, completeness, and appropriateness.
              • Develop and maintain comprehensive documentation for models, assumptions, and validation procedures.
              • Implement controls to monitor ongoing model performance and risk indicators.

              Stakeholder Collaboration

              • Collaborate with Sales and Legal teams to ensure Quavo is compliant with prospective clients’ model governance standards.  
              • Partner with quantitative teams, risk managers, and business units to resolve model issues.
              • Communicate validation results and governance updates to senior management.

              Required Qualifications:

              • Bachelor’s or Master’s degree in finance, Economics, Statistics, Mathematics, or related field.
              • Strong understanding of financial modeling techniques and risk management principles.
              • Proficiency in statistical tools and programming languages (Python, R, SAS, SQL, or similar).
              • Familiarity with regulatory frameworks
              • Comprehensive understanding of contractual requirements and data sharing protocols across vendor ecosystems
              • Excellent analytical, problem-solving, and documentation skills.

              Preferred Qualifications:

              • 3+ years of experience in model validation, risk analytics, or quantitative finance.
              • Knowledge of machine learning techniques and advanced modeling approaches.
              • Strong communication skills for presenting technical findings to non-technical audiences.
              • Fraud and Dispute experience a plus. 

                APPLY NOW

                Who we are:

                Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

                Who you are:

                Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

                About the role:

                This role will report to the VP, Sales and will be responsible for strategic US market penetration, increasing market share, and sales success across key issuing financial services accounts.

                Responsibilities include:

                • Utilizing a consultative sales approach, ensure Quavo’s solutions fit the client’s technical and business needs to create a trusted long-term relationship.
                • Embody the Quavo Proven Process by working collaboratively within a matrixed organization to provide clients with expertise throughout the sales journey.
                • Leveraging market trends and analysis to manage strategic sales motions alongside transactional, high-volume opportunities to continuously target qualified opportunities that will surpass sales quotas and goals.
                • Continuous management, analysis, and meticulous upkeeping to the customer database (Salesforce platform) to support accurate and viable lead generation and marketing efforts
                • Being informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
                • Provides input to strategic decisions that affect the functional area of responsibility.
                • Consistently meet or exceed goals and quotas by refining, managing, and executing targeted sales activities.

                Required Qualifications:

                • 3+ years’ experience commercializing SaaS contracts with small-large issuing financial services institutions.
                • Proven success managing a mixed pipeline and navigating within client organizations.
                • Creative negotiating and closing skills.
                • Ability to drive results, accelerate deals/implementations, in a collaborative manner.
                • An active interest in increasing client success and deepening client relationships.
                • Ability to be self-driven and work in a fast-paced goal-oriented environment.
                • Experience thriving in a start-up environment/an entrepreneurial culture.
                • Flexibility to travel to client meetings and Quavo hosted events 25%

                Preferred Qualifications:

                • A strong business and technical understanding of Banking.
                • Thorough understanding of fraud and dispute management within enterprise issuing financial institutions.
                • Experience using Salesforce, Zoominfo, Confluence, SharePoint, and Sales Navigator experience.
                • Bilingual Spanish and English.

                  APPLY NOW

                  Who we are:

                  Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

                  Who you are:

                  Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

                  About the role:

                  What a Strategic Account Executive does at Quavo: 

                  This role will report to the VP of Sales and will be responsible for strategic US market penetration, increasing market share, and sales success across key issuing financial services accounts. 

                  Responsibilities include:

                  • Utilizing a consultative sales approach, ensure Quavo’s solutions fit the client’s technical and business needs to create a trusted long-term relationship.  
                  • Embody the Quavo Proven Process by working collaboratively within a matrixed organization to provide clients with expertise throughout the sales journey. 
                  • Leveraging market trends and analysis to manage strategic sales motions alongside transactional, high-volume opportunities to continuously target qualified opportunities that will surpass sales quotas and goals. 
                  • Continuous management, analysis, and meticulous upkeeping to the customer database (Salesforce platform) to support accurate and viable lead generation and marketing efforts 
                  • Being informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments. 
                  • Provides input to strategic decisions that affect the functional area of responsibility. 
                  • Consistently meet or exceed goals and quotas by refining, managing, and executing targeted sales activities. 

                  Required Qualifications:

                  • 5+ years’ experience commercializing SaaS contracts with small-large issuing financial services institutions. 
                  • Proven success managing a mixed pipeline and navigating within client organizations.  
                  • Creative negotiating and closing skills.  
                  • Ability to drive results, accelerate deals/implementations, in a collaborative manner. 
                  • An active interest in increasing client success and deepening client relationships.  
                  • Ability to be self-driven and work in a fast-paced goal-oriented environment.  
                  • Experience thriving in a start-up environment/an entrepreneurial culture. 
                  • Flexibility to travel to client meetings and Quavo hosted events. 25% 

                  This added expertise would be awesome: 

                  • A strong business and technical understanding of Banking. 
                  • Thorough understanding of fraud and dispute management within enterprise issuing financial institutions.  
                  • Experience using Salesforce, Zoominfo, Confluence, SharePoint, and Sales Navigator experience.  
                  • Bilingual Spanish, and English.

                    APPLY NOW

                    Who we are:

                    Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

                    Who you are:

                    Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

                    About the role:

                    As an Account Manager, you will own high-level client interactions and relationships. Serving as a member of the revenue team, you’ll stay aligned with clients’ strategic objectives and drive their overall growth. You will lead various meetings such as cross-functional reviews, account strategy sessions, business reviews, and advise clients on product adoption and best practices. You’ll manage and report on client references requests, P&L, sentiment, and work with leadership to prioritize enhancement and configuration changes for your customers. This is a remote, full-time position offering a generous base salary, bonus, and commission opportunities. Travel will be required in this role to client sites across the U.S. (25-30%)

                    Responsibilities include:

                    • Serve as a point of contact for clients throughout the customer lifecycle, fostering strong, trust-based relationships with internal and external stakeholders.
                    • Triage incoming defects, drive out configuration requirements, and field enhancement requests to ensure client needs are addressed promptly and effectively.
                    • Partner with the support developer for your clients to facilitate advanced triage, remediation, and code changes.
                    • Demonstrate in-depth knowledge of the Quavo platform, including its functionality and capabilities, to guide clients toward achieving their goals.
                    • Leverage expertise in claims, fraud, and disputes to ensure solutions align with clients’ industry-specific needs and challenges.
                    • Drive client satisfaction by effectively tracking and managing all client support, monitoring, remediation, and configuration change work, ensuring timely resolutions and communication.
                    • Lead weekly stand-up calls and other required communications, addressing client needs, providing updates on implementation projects, and ensuring satisfaction.
                    • Provide client scorecard metrics to leadership, offering insights into overall client health and identifying areas for improvement or opportunity.
                    • Resolve and/or escalate customer issues within defined service level agreements (SLAs) to ensure timely and effective resolutions.
                    • Develop each client into a referral client by fostering long-term relationships and ensuring daily success within the product.
                    • Perform additional duties as assigned and maintain compliance with all company policies and procedures.
                    • 25-30% to visit client sites

                    Required Qualifications:

                    • 5+ years of relevant work experience in a client-facing role OR relevant fraud and disputes operational management experience with a desire to get into sales/client management
                    • History building successful customer and/or stakeholder relationships at an enterprise level
                    • Work experience with fraud, disputes, and/or compliance in a financial, fintech, processing, or related company
                    • Capacity to develop deep insights about clients’ operations and provide detailed coaching
                    • Demonstrated experience developing, implementing, and achieving goals; ability to impart success to clients and create executable plans for internal teams to drive areas of improvement
                    • Excellent communication and presentation skills
                    • Ability to exude excitement, stability, and maturity when representing Quavo
                    • High school diploma

                      APPLY NOW

                      Download Your Content

                      Careers

                      Download Your Content

                      Careers

                      Download Your Content

                      Careers

                      Download Your Content

                      Careers

                      Download Your Content

                      Careers

                      Download Your Content

                      Careers

                      Download Your Content

                      Careers

                      Download Your Content

                      Careers

                      Download Your Content

                      Careers

                      [gravityform id="3" field_values="sa_event_name=" ajax="true" title="false"]

                      By submitting your information, you agree to Quavo’s Terms of Service and Privacy Policy

                      Privacy Overview
                      Quavo

                      This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

                      Strictly Necessary Cookies

                      Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.