Careers @ quavo

Join the Team

Quavo prides itself on being a place to work where things like career advancement, opportunities to learn, recognizing hard work, being treated fairly, taking care of each other, having fun, being part of a team, and loving your job truly mean something.

Transforming Dispute Management

Quavo’s Fintech Vision

Quavo is revolutionizing dispute management for financial institutions by combining cutting-edge technology with personalized support that embodies the fintech ethos. Our Disputes as a Service™ offering streamlines fraud and dispute resolution, emphasizing seamless workflows, compliance, and customer satisfaction. Working at Quavo means being part of a dynamic team that’s driving 100% year-over-year growth, redefining industry standards, and fostering a collaborative and innovative environment. We’re dedicated to industry excellence and community-driven change, empowering the fintech community with transformative solutions and unwavering support. Join us at Quavo, where your contributions make a tangible impact, and every day presents an exciting opportunity to shape the future of fintech.

One Quavo, Nationwide Impact

Empowering Financial Institutions with Talented Teams Across the Country

Life at Quavo

Perks

Fully Remote Work:

Achieve work-life integration.

Competitive Compensation:

Fair pay starting at $50,000 annually, plus annual bonuses based on company performance.

Unlimited Paid Time Off (PTO):

Flexible, supportive environment that prioritizes your well-being.

Comprehensive Benefits Package:

At Quavo, we believe in investing in our team and understand that benefits are important to us all. We strive to offer a comprehensive and affordable benefit package in support of our team members and their families.

Culture Rooted in Core Values:

Authentic: Clear. Honest. Direct.

Accountable: Own the outcome—from decision to result.

Deliberate: Advance what matters.

Passionate: Care to excel.

Innovative: Act. Learn. Improve—with pace and intent.

Camp Quavo:

Join us for our annual company retreat, a unique opportunity for team building and fun together.

The quavo culture

Employee Insights

Play

The most important thing about the Quavo culture is our “work hard, play hard” mentality. Every day we work hard to ensure our product is the best it can be to our clients. We put in a lot of effort to keep our clients happy while having fun at the same time.

Chadd Marks

Client Release Manager

I had the opportunity to join Quavo just over five years ago as the first Production Support Manager. Prior to that, I had worked for a couple of large tech companies as a manager and as a Linux engineer. So, my background is 100% technology related, which is weird here at Quavo because most people I work with all have a background from financial companies. The leadership at Quavo fosters a culture of transparency and inclusivity, which is not something you find in most companies these days. I have the privilege of working alongside some incredibly talented individuals. One fascinating thing about Quavo is that there seem to be no egos, everyone gets along and quite frankly, I would hang out with every single one of our employees outside of work. This is another thing that just does not happen these days, it is a great culture.

Chris Yukubousky

Manager, IT & Infrastructure

I couldn’t imagine a better place to have started my career. I was lucky enough to be brought onto the team as an intern, before being hired on full time, and later receiving a promotion to Account Executive. I’m very proud to say my story is one of many at Quavo where our team members have gotten to benefit from a culture of hiring in-network and promoting from within. Quavo is a place where you have unlimited potential to make a meaningful impact, not only on our organization, but on our clients and the cardholders that they service. This is a company that invests in its people and cares about life outside of work!

Devon Anderson

Account Executive

I started at Quavo as the Technical Trainer, owning the training experience for both internal new hires and clients. Through my experience, I was able to hone the skills and knowledge needed to thrive in a space where innovative ideas and new technology are developed often. With the support of my team, I’ve transitioned to the role of Product Marketing Manager, where I use my expertise to help spread Quavo’s message. I was sought out to champion this role, as Quavo’s leadership supports employees in reaching their professional goals. I’m immensely appreciative to my Quavo support network for watering the little seed of potential and helping it to blossom into a new direction in my career.

Aafie Somers

Product Marketing Manager

Chadd Marks

Client Release Manager

Quavo culture, to me, is the ability to succeed while being your true self. We have a diverse group of people in the company and within Operations. We are great as a team due to our efficiency, accuracy, and industry knowledge, but I think our success in that is due primarily to the care each of us has for one another. We have honest conversations, and there is no judgment.

Nicole Labno

Workforce Manager

I appreciate the collaborative environment Quavo creates from top to bottom. Everyone I’ve worked with has always been open-minded to new ideas, and that’s always made me feel like my ideas were welcome.

Matt Libiran

Senior System Architect

Open Positions

Account Director

Who we are:

Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

Who you are:

Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

About the role:

As an Account Director you will own a focused portfolio of our most strategic enterprise clients in a senior, revenue-generating partnership position. You will operate as a trusted advisor at the executive level, transforming day-to-day vendor relationships into long-term strategic alliances built on measurable outcomes, expanded adoption, and mutual growth.

You will be the single point of accountability for your clients’ success, partnering closely with Sales, Product, and Executive Leadership to drive expansion revenue, accelerate time-to-value, and make churn a non-event. This is a remote, full-time position offering a competitive base salary plus bonus and commission tied to retention and expansion targets.

Responsibilities include:

Own the executive and stakeholder relationships across a portfolio of 10-15 multimillion ACV named accounts, building trusted advisor status with VP, C-suite, and economic buyer contacts through consistent, high-quality engagement.

Shift client conversations from reactive and transactional to forward-looking — leading strategic business reviews, roadmap discussions, and value realization planning on a regular cadence.

Develop and execute success plans that map client goals to our product and service capabilities, identifying white space for expansion, up-sell, and multi-year contract structures.

Drive net revenue retention (NRR) across your portfolio through proactive renewal management and expansion discovery well ahead of contract dates.

Monitor adoption, usage trends, and health signals to anticipate issues and opportunities before they surface in client feedback.

Collaborate with Sales, Product, and Finance on renewal strategy, pricing negotiations, and expansion proposals to deliver on client commitments and close complex, multi-stakeholder deals.

Partner with Solutions Engineering and Technical Support to drive complex onboarding, integrations, and adoption programs.

Represent the voice of your clients internally — surfacing strategic product gaps, escalating risks, and influencing roadmap priorities.

Maintain rigorous pipeline hygiene and forecast accuracy in CRM, and contribute to playbook development, sharing strategies and best practices across the CX team

Required Qualifications:

7+ years of Client Success or Account Management, with at least 3 years managing enterprise or strategic-tier accounts.

Demonstrated track record of owning and growing large, complex accounts — ideally $500K+ ACV — with measurable NRR and expansion results.

Exceptional executive communication and relationship skills; comfortable presenting to C-suite and navigating complex organizational dynamics.

Experience running Business Reviews and building multi-year success plans tied to client business outcomes.

Strong commercial acumen — you understand renewal mechanics, pricing models, and how to build a compelling expansion business case.

Ability to manage ambiguity and operate with autonomy; highly organized and self-directed

Preferred Qualifications:

Background in SaaS

Familiarity with CS platforms such as Gainsight, Totango, or ChurnZero

Experience with SFDC and related tools and comfort working with usage data to build account narratives.

Experience with MEDDPICC, or similar enterprise qualification frameworks.

APPLY NOW

Project Manager

Who we are:

Who you are:

About the role:

As a Project Manager, you will lead all dispute software implementation projects for new and existing clients, using your skills to manage schedule, scope and resources. A successful project manager will possess exceptional communication skills, collaborate with cross-functional teams to achieve objectives, and ensure quality delivery of our value proposition to clients.

This role is appropriate for candidates with experience in preparing and maintaining detailed project plans. Someone who has experience in a budgeted PM environment with various project management tools, strong verbal and written communication skills, teamwork focus, attention to detail, deadline motivated, and a willingness to jump in and help are essential traits for this role.

Responsibilities include:

Own the delivery of our products and configured elements, from start to finish, for on-time and on-target deliveries with referenceable clients
Manage stakeholder expectations (both internal and external) and ensure their satisfaction through appropriate escalation, risk management, scope control and product adoption
Coordinate resources and deliverables in a matrixed, cross-functional organization to ensure delivery on commitments
Prepare and maintain detailed project plans, status reports, agendas, risk and issue logs with accuracy and timeliness
Understand and use standard tools, processes, and templates to ensure quality
Communicate consistently to both internal and external stakeholders at all levels
Proactively identify risks and actionable mitigation plans
Self-motivated and fast learner who can appropriately prioritize their own work without the need for explicit instructions from leadership
Plan and facilitate consultative working sessions with clients to understand dispute software requirements and prescribe best practices

Required Qualifications:

5+ years of experience in a project management function 
3+ years of experience with full product lifecycle with an understanding of development lifecycle and various technology methodologies that support that lifecycle 
Familiar with SaaS software and capable of advising on industry standards for successful postproduction support
Plan, conduct, and manage member meetings and conference calls.
Oversee routine and non-routine, processing, and change requests, as well as support customer initiatives
Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines
Intermediate level of proficiency with Excel, PowerPoint, and SharePoint with experience presenting to stakeholders and/or Senior Leadership   
Proven ability to demonstrate a drive for results and accountability of business needs 
Proven ability to work in an ambiguous, fast-paced environment and collaborate across multiple areas in order to achieve a common business objective 
Interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross-functional environment 
Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance

Preferred Qualifications:

Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
Track record of working creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
Research best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results
Tools: Asana, Jira, Confluence, Excel, Word and PowerPoint
Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management
Ability to be deliberate, recognizing the value-add activities that will result in meeting the project objectives

APPLY NOW

Director of GTM Enablement

Who we are:

Who you are:

About the role:

We’re hiring a Director of GTM Enablement to build and lead our enablement function in a fast-scaling, PE-backed SaaS fintech environment. This is a hands-on, “player/coach” leadership role, you’ll direct the enablement strategy and also execute the work day to day. You will not start with a team, but you will build the function, establish the operating cadence, and grow a team over time as the business scales. This role reports to the VP of Revenue Operations & GTM Enablement and partners closely with Sales, Account Management/Client Success, Solutions, Support, Product Marketing, Product, and RevOps to create a consistent, measurable, and scalable enablement engine, driving faster ramp, higher win rates, improved deal quality, and stronger retention/expansion. A core expectation is that you will leverage AI to modernize enablement, including AI-assisted content creation, insights, and AI Role-Play to accelerate rep readiness and improve real-world execution.

Responsibilities include:

Enablement strategy & operating model: Build the enablement charter, annual/quarterly plan, and success metrics aligned to business goals (pipeline quality, win rate, ramp time, retention/expansion).
AI-first enablement & readiness: Design programs that embed AI into how reps learn and perform, e.g., AI Role-Play, certification simulations, call coaching prompts, personalized learning paths, and AI-assisted reinforcement.
Sales methodology & deal excellence: Drive consistent adoption of MEDDPICC and support reinforcement of complementary methodologies such as Sandler, Challenger, or GAP Selling across the GTM org.
Onboarding & ramp: Design and deliver onboarding for AEs, AMs/CSMs, SDRs/BDRs (including agents), and SCs (as applicable), including role-based certification paths, timelines, and readiness standards.
Ongoing training & coaching: Create and facilitate recurring enablement programs (weekly/monthly), deal coaching, call coaching, competitive readiness, and quarterly refreshers tied to real field performance.
AI-powered coaching loops: Establish structured inspection and coaching loops using call recordings, deal data, and AI insights, turning patterns into targeted training and rep-specific reinforcement.
Messaging, plays & execution guides: Translate product value into role-based talk tracks, objection handling, discovery guides, demo narratives, and repeatable plays for each segment/ICP.
Content & asset governance (Seismic): Own the enablement content lifecycle within Seismic, information architecture, tagging, governance, version control, usage reporting, and continuous optimization.
Readiness & certification: Stand up certifications for discovery, MEDDPICC discipline, demo/storytelling, security/compliance narratives, and key workflows, using AI Role-Play and scenario-based assessments where possible.
Release enablement & adoption: Partner with Product Marketing/Product to ensure releases, pricing/packaging updates, and competitive insights roll out with clear training, content, and adoption plans.
Manager enablement: Equip frontline leaders with coaching tools, 1:1 frameworks, scorecards, and reinforcement guides that make methodology and messaging stick.
Measurement & impact: Define and track enablement impact using leading and lagging indicators (time-to-first-meeting, time-to-first-opportunity, stage conversion, win rate, cycle time, attach/expansion rates, content utilization).

Required Qualifications:

8+ years in Sales Enablement / GTM Enablement / Revenue Enablement (or equivalent GTM readiness role) in a high growth SaaS environment.
Proven experience building or scaling enablement programs in a high-growth (ideally PE-backed) SaaS organization (as both an IC and leader).
Deep working knowledge of MEDDPICC (or MEDDICC) and demonstrated success driving adoption through training, reinforcement, and deal inspection.
Experience with at least one additional sales methodology such as Sandler, Challenger, or GAP Selling, and the ability to translate methodologies into practical field behaviors.
Strong facilitation and content-building skills: onboarding, playbooks, certifications, talk tracks, battlecards, coaching guides.
Seismic ownership experience (admin-level not required, but you must be able to lead governance, structure, workflows, and reporting).
Demonstrated ability to embed AI into enablement, including using or implementing AI Role-Play or simulation-based readiness programs (or a clear point of view and examples of how you’d stand this up quickly).
Strong cross-functional leadership with Sales, RevOps, Product Marketing, Product, and CS/AM teams.
Analytical orientation: ability to link enablement efforts to measurable performance outcomes.

Preferred Qualifications:

Experience enabling enterprise sales motions in fintech / financial services / regulated environments (security, risk, compliance narratives).
Familiarity with sales tech ecosystems (e.g., Salesforce, conversation intelligence, LMS, Sales Engagement platforms).
Prior field experience as an AE/AM/CSM preferred.
Experience growing enablement functions over time (hiring, role design, operating rhythms).
Undergraduate degree in business, sales, marketing or related field.

APPLY NOW

Account Executive

Who we are:

Who you are:

About the role:

This role will report to the VP, Sales and will be responsible for strategic US market penetration, increasing market share, and sales success across key issuing financial services accounts.

Responsibilities include:

Utilizing a consultative sales approach, ensure Quavo’s solutions fit the client’s technical and business needs to create a trusted long-term relationship.
Embody the Quavo Proven Process by working collaboratively within a matrixed organization to provide clients with expertise throughout the sales journey.
Leveraging market trends and analysis to manage strategic sales motions alongside transactional, high-volume opportunities to continuously target qualified opportunities that will surpass sales quotas and goals.
Continuous management, analysis, and meticulous upkeeping to the customer database (Salesforce platform) to support accurate and viable lead generation and marketing efforts
Being informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
Provides input to strategic decisions that affect the functional area of responsibility.
Consistently meet or exceed goals and quotas by refining, managing, and executing targeted sales activities.

Required Qualifications:

3+ years’ experience commercializing SaaS contracts with small-large issuing financial services institutions.
Proven success managing a mixed pipeline and navigating within client organizations.
Creative negotiating and closing skills.
Ability to drive results, accelerate deals/implementations, in a collaborative manner.
An active interest in increasing client success and deepening client relationships.
Ability to be self-driven and work in a fast-paced goal-oriented environment.
Experience thriving in a start-up environment/an entrepreneurial culture.
Flexibility to travel to client meetings and Quavo hosted events 25%

Preferred Qualifications:

A strong business and technical understanding of Banking.
Thorough understanding of fraud and dispute management within enterprise issuing financial institutions.
Experience using Salesforce, Zoominfo, Confluence, SharePoint, and Sales Navigator experience.
Bilingual Spanish and English.

APPLY NOW

Strategic Account Executive

Who we are:

Who you are:

About the role:

What a Strategic Account Executive does at Quavo:

This role will report to the VP of Sales and will be responsible for strategic US market penetration, increasing market share, and sales success across key issuing financial services accounts.

Responsibilities include:

Utilizing a consultative sales approach, ensure Quavo’s solutions fit the client’s technical and business needs to create a trusted long-term relationship.

Embody the Quavo Proven Process by working collaboratively within a matrixed organization to provide clients with expertise throughout the sales journey.

Leveraging market trends and analysis to manage strategic sales motions alongside transactional, high-volume opportunities to continuously target qualified opportunities that will surpass sales quotas and goals.

Continuous management, analysis, and meticulous upkeeping to the customer database (Salesforce platform) to support accurate and viable lead generation and marketing efforts

Being informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.

Provides input to strategic decisions that affect the functional area of responsibility.

Consistently meet or exceed goals and quotas by refining, managing, and executing targeted sales activities.

Required Qualifications:

5+ years’ experience commercializing SaaS contracts with small-large issuing financial services institutions.

Proven success managing a mixed pipeline and navigating within client organizations.

Creative negotiating and closing skills.

Ability to drive results, accelerate deals/implementations, in a collaborative manner.

An active interest in increasing client success and deepening client relationships.

Ability to be self-driven and work in a fast-paced goal-oriented environment.

Experience thriving in a start-up environment/an entrepreneurial culture.

Flexibility to travel to client meetings and Quavo hosted events. 25%

This added expertise would be awesome:

A strong business and technical understanding of Banking.

Thorough understanding of fraud and dispute management within enterprise issuing financial institutions.

Experience using Salesforce, Zoominfo, Confluence, SharePoint, and Sales Navigator experience.

Bilingual Spanish, and English.

APPLY NOW

Account Manager

Who we are:

Who you are:

About the role:

As an Account Manager at Quavo, you will own a portfolio of mid-market to large clients, managing the full client lifecycle through renewal and expansion. You will proactively identify and close growth opportunities within your book of business while also ensuring clients are healthy, engaged, and realizing measurable value from the Quavo platform. You will serve as the primary point of contact for your clients, building trusted relationships with key stakeholders and will collaborate cross-functionally with the Sales, Support, Product, and Onboarding teams to drive outstanding outcomes. This is a remote, full-time position offering a competitive base salary plus bonus and commission tied to retention and expansion targets.

Responsibilities include:

Own a defined portfolios of mid-market and large clients, serving as the primary point of contact throughout the client lifecycle.
Build and maintain trust-based relationships with operational managers, product owners, and key decision-makers within client organizations.
Conduct regular cadence calls, business reviews, and strategy sessions to align on goals, surface risks, and demonstrate ongoing value.
Identify and pursue expansion and upsell opportunities within your portfolio, owning the full expansion sales cycle from discovery through close.
Monitor account health indicators (usage, support trends, sentiment) and proactively intervene before issues escalate.
Drive net revenue retention by minimizing churn and positioning clients for long-term success on the Quavo platform.
Develop success plans that map client goals to Quavo capabilities, creating clear roadmaps for product adoption and expansion.
Track and report on expansion pipeline, renewal forecasts, and account health metrics to leadership on a regular basis.
Develop working knowledge of the Quavo platform to guide clients on configuration, best practices, and optimal product utilization.
Partner with the Marketing team to generate referrals and case study opportunities from satisfied clients.
Maintain accurate client records, opportunity tracking, and health documentation in CRM tools.
Provide account scorecards and sentiment summaries to leadership, surfacing insights and flagging accounts that need additional attention.
Resolve or escalate client issues within defined SLAs, ensuring timely communication and follow-through.
Contribute to internal knowledge sharing by documenting common client challenges, solution patterns, and escalation outcomes.

Required Qualifications:

3+ years of experience in client success, account management, or a client-facing role within a SaaS, fintech, or financial services environment.
Demonstrated ability to manage a portfolio of clients with ownership of both retention and growth outcomes.
Track record of building productive relationships with operational, mid-level and executive stakeholders at client organizations.
Comfortable running discovery conversations, Business Reviews and owning expansion opportunities end-to-end, including negotiation and close.
Strong written and verbal communication skills; confident presenting to groups of executive and C-level stakeholders
Organized and self-directed; able to manage multiple clients and competing priorities without close supervision.

Preferred Qualifications:

Background in SaaS

Prior experience in a CSM/AM role that carried a formal quota or revenue target.

Familiarity with CS platforms such as Gainsight, Totango, or ChurnZero

Experience with SFDC and related tools and comfort working with usage data to build account narratives.

Experience with MEDDPICC, or similar enterprise qualification frameworks.

APPLY NOW

Careers @ quavo

Join the Team

Transforming Dispute Management

Quavo’s Fintech Vision

One Quavo, Nationwide Impact

Life at Quavo

Perks

Fully Remote Work:

Competitive Compensation:

Unlimited Paid Time Off (PTO):

Comprehensive Benefits Package:

Culture Rooted in Core Values:

Camp Quavo:

Employee Insights

Chadd Marks

Chris Yukubousky

Devon Anderson

Aafie Somers

Chadd Marks

Nicole Labno

Matt Libiran

Open Positions

Solutions

Company

Products

Resources

Follow Us

Careers @ quavo

Join the Team

Transforming Dispute Management

Quavo’s Fintech Vision

One Quavo, Nationwide Impact

Life at Quavo

Perks

Fully Remote Work:

Competitive Compensation:

Unlimited Paid Time Off (PTO):

Comprehensive Benefits Package:

Culture Rooted in Core Values:

Camp Quavo:

Employee Insights

Chadd Marks

Chris Yukubousky

Devon Anderson

Aafie Somers

Chadd Marks

Nicole Labno

Matt Libiran

Open Positions

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