Dishing On Disputes: What Happens When the Call Comes from Inside the House?

First-party fraud is on the rise—costing the financial industry billions each year and eroding consumer trust. The question for financial institutions is whether existing fraud and dispute processes are strong enough to keep up.

This session examines the root causes of first-party fraud through real-world scenarios and accountholder behaviors, revealing why it happens and how to prevent it. Learn how to stop invalid disputes before they occur and implement process improvements that help identify and deny fraudulent attempts more effectively.

Featuring Quavo CEO & Co-Founder Joe McLean and Product Architect Jarred Rook, this webinar delivers actionable insights to help reduce financial losses, protect your institution’s reputation, and strengthen long-term trust.