Vice President, Architecture
Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
Who you are:
Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!
About the role:
The Vice President of Architecture is responsible for defining and governing the overall technical architecture of the company’s SaaS platform. This role ensures that architectural decisions align with business goals, scale efficiently, control costs, and support long term growth.
The VP of Architecture partners closely with the CTO, engineering leadership, and product teams to provide clear architectural direction across cloud infrastructure, application platforms, data, and emerging technologies including AI. This role establishes shared patterns, standards, and principles that enable teams to move faster while reducing duplication, cost, and operational risk.
Responsibilities include:
Architectural Strategy and Ownership
- Define and own the long-term technical architecture and platform strategy
- Establish architectural principles, standards, and reference patterns
- Ensure architectural decisions align with organizational, operational and finance goals
- Serve as the final architectural authority for major platform and infrastructure decisions
- Balance near-term delivery needs with long-term sustainability
Cloud and Platform Architecture (AWS Focus)
- Own cloud architecture strategy with a primary focus on AWS
- Drive cost efficient, scalable, and resilient cloud designs
- Partner with engineering and cloud operations to optimize infrastructure spend
- Standardize core platform capabilities such as networking, identity, data, and observability
- Guide decisions around build vs buy for platform services
AI Architecture and Innovation
- Define approved architectural patterns for AI and machine learning capabilities
- Ensure AI solutions are scalable, secure, cost effective, and production ready
- Partner with engineering and product teams to embed AI into the platform intentionally
- Avoid fragmented or experimental AI implementations that create long term risk
- Stay current on AI platform capabilities and guide responsible adoption
Cross Team Alignment and Governance
- Align architectural decisions across engineering teams to avoid duplication
- Review and guide major design decisions and technical proposals
- Ensure reuse of shared services and platform capabilities
- Reduce architectural drift as teams and products scale
- Establish lightweight governance that enables speed without bureaucracy
Leadership and Influence
- Partner with the CTO on technology strategy and investment decisions
- Lead senior engineers and architects across the organization
- Mentor senior engineers across the organization
- Influence without direct ownership by building trust and technical credibility
- Communicate architectural direction clearly to both technical and non-technical stakeholders
Required Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or related field or equivalent experience
- 12 or more years of experience in software engineering and architecture roles
- Demonstrated experience designing and scaling SaaS platforms
- Deep experience with AWS based architectures
- Proven ability to define and evolve architecture in growing organizations
- Strong understanding of distributed systems, data platforms, and cloud native design
- Experience balancing technical quality, cost, and delivery speed
Preferred Qualifications:
- Previous experience in a VP, Head of Architecture, or Principal Architect role
- Experience driving architectural change in scaling SaaS environments
- Hands on experience with AI and machine learning system design
- Strong understanding of cloud cost optimization and financial impact
- Experience influencing senior engineering leaders without direct reporting lines
- Ability to communicate complex architectural concepts in clear, practical terms
Test Automation Specialist
Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
Who you are:
Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!
About the role:
The Test Automation Specialist will be responsible for developing and implementing the test automation framework and automated tests. This position will be a highly technical, hands-on role for all test automation efforts for the team. You will be tasked with meeting the current quality standards while integrating test automation into our processes.
Responsibilities include:
- Scale and maintain the test automation framework.
- Collaborate with development and delivery teams to integrate test automation throughout the development lifecycle.
- Automate low-maintenance test suites across multiple environments.
- Create and maintain automated test suites for both UI and API testing.
- Analyze and report test results, identify areas for improvement, and drive continuous improvement in our testing practices.
- Act as a subject matter expert on test automation, providing guidance and support to other team members.
- Initial projects will be continued test automation into our regression suite.
Required Qualifications:
- Minimum of 2 years of experience in test automation development.
- Experience with Java and Selenium.
- Solid understanding of software testing principles, methodologies, and best practices.
- Knowledge on integrating test automation into build pipelines (CI/CD tooling) and results into test tools.
- Experience in testing strategies for cloud-based applications and services.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Strong analytical and problem-solving skills. Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external business associates.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Preferred Qualifications:
- Experience testing or developing payment processing systems
- Pega experience
- Wiremock and/or mocking services
- AI
The pay range for this role is:
80,000 – 90,000 USD per year (Remote (United States))
Support Engineering Manager
Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
Who you are:
Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!
About the role:
Support Engineer Manager
As a Support Engineering Manager, you play a crucial role in achieving Quavo’s vision and delivering a successful product to market. The Support Engineering Manager has detailed knowledge of Quavo’s products and services offered and ensures that the products and services consistently meet client needs.
The Support Engineering Manager maintains a cadence of communication across Account Management to ensure client satisfaction and promote ongoing contract renewal and expansion, and advises internal teams on product and service improvements/suggestions based on client feedback. As a Support Engineering Manager, you will assume a hands-on role for the work group.
Responsibilities include:
- Lead and develop the support engineering team, including hiring, training, and performance management.
- Set goals and objectives for the team, utilizing the EOS (Entrepreneurial Operating System) framework, and ensure alignment with organizational objectives.
- Foster a culture of ownership, durable solutions, and knowledge curation and reuse.
- Mentor team members on product and technical acumen.
- Coordinate with other departments to prioritize client needs and allocate resources accordingly.
- Oversee client engagements and ensure high levels of customer satisfaction.
- Develop and implement processes in Jira to streamline support operations and improve efficiency.
- Provide regular reports and updates to senior management on team performance and client metrics.
- Act as a liaison between the support team and other departments to facilitate communication and collaboration.
- Leverage Snowflake and SQL expertise to provide analysis internally and to clients as necessary.
- Monitor client environments to ensure optimal performance. Proactively address potential issues.
Required Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 5+ years of experience in software development or support, with at least 1 year in a management role.
- Proven track record of successfully leading support teams and delivering results.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
- Excellent communication and stakeholder management skills.
- Experience in resource allocation.
- Expertise in support processes.
- Proficiency in Jira for process development and management.
- Experience in Snowflake and SQL tools and techniques.
The pay range for this role is:
125,000 – 150,000 USD per year (usa)
Senior Full Stack Developer
Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
Who you are:
Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!
About the role:
We are seeking an experienced software development leader to design, build, and deliver high-quality applications aligned with our IT strategy. This role oversees release management processes—including patches, beta deployments, and hotfixes—while enforcing and enhancing best practices and corporate development policies.
As an active member of the IT leadership team, you will mentor developers, provide technical guidance on complex design and production challenges, and drive continuous process improvement. The ideal candidate has experience with Docker, Kubernetes, and Agile methodologies, preferably within the financial services industry. Strong leadership, problem-solving, and communication skills are essential, along with the ability to thrive in both independent and collaborative environments.
Responsibilities include:
- Manage processes for delivering release, patch, beta, and hotfix functionality
- Design and develop software applications
- Align software solutions within the overall IT strategy
- Develop, maintain, and enforce best practices within projects
- Active participation in IT leadership team
- Active in mentoring new and experienced developers
- Perform as a technical backstop for all design challenges, issues, and production emergencies
- Enforce and develop corporate policies regarding software development and release procedures
Required Qualifications:
- 5+ years of full stack development experience
- AWS certification (e.g., AWS Certified Developer)
- Proficient in Node.js and experience with JavaScript frameworks, such as Vue/Vuetify or similar
- Experience with AWS services (EC2, S3, Lambda, DynamoDB, etc.)
- Knowledge of front-end technologies such as HTML5 and CSS3
- Familiarity with continuous integration and deployment using Bitbucket and Bitbucket Pipelines
- Good understanding of data structures and algorithms
Preferred Qualifications:
- Experience with Docker and container orchestration (e.g., Kubernetes)
- Familiarity with Agile methodologies
- Experience in the financial industry, with an understanding of financial systems and regulations
- Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
- Self-motivated, and decisive, with the ability to adapt to change and competing demands
- Research best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results
- Experience working both independently and in a team-oriented, collaborative environment
The pay range for this role is:
150,000 – 180,000 USD per year (Remote)
Quality Engineer
Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
Who you are:
Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!
Responsibilities include:
- Thoroughly develop and execute test plans that exceed defined Acceptance Criteria.
- Ensure product quality in all areas; e.g., functionality, reliability, performance, UX.
- Active participant in sprint ceremonies; e.g., daily standups, refinement, pointing, retrospectives, etc.
- Be an expert at generating creative ideas to test the product. Think like an end-user.
- Test throughout the entire development life cycle; e.g., finding bugs in requirements
- Adhere to quality and industry regulatory requirements.
- Monitor and Report on project status to help drive release readiness.
- Constantly improving the quality of the software and how to do so efficiently and effectively.
- Regularly contribute to Confluence to facilitate collaboration of knowledge.
- Always strives to meet goals and deadlines; asking early for help when needed.
- Engages with Quality Assurance, Infrastructure, Onboarding, Services, Product, and Client Experience to drive quality.
- Investigate customer complaints and product issues.
- Ensure ongoing compliance with quality and industry regulatory requirements.
- Become a Subject Matter Expert of Quavo’s products and develop an in-depth knowledge to help partner with and guide our clients.
Required Qualifications:
- Bachelor’s Degree in computer science/related field or equivalent industry experience with a proven exemplary track record.
- Quality/Testing Certification
- Strong organizational skills.
- Technical Aptitude to learn quickly, problem-solve, and self-driven approach.
- Meticulous attention to detail.
- Must work well on a team in a fast-paced and deadline-driven environment.
- Excellent written and verbal communication skills. Not afraid to ask questions. Communicates with tact.
- Ability to think outside the box.
- Thorough and innovative.
Preferred Qualifications:
- Experience in test automation, scripting, and software development.
- Experience in the Fintech industry.
- Experience using Confluence, SharePoint, PEGA, and JIRA
The pay range for this role is:
70,000 – 80,000 USD per year (Remote (United States))
Data Scientist
Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
Who you are:
Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!
About the role:
We are seeking a Senior Data Scientist with deep expertise in financial fraud detection and claim abuse. This role will lead the design and implementation of advanced analytics and machine learning solutions to combat evolving fraud and dispute schemes. The ideal candidate will have a proven track record of delivering high-impact models, mentoring junior team members, and influencing strategic decisions across the organization.
Responsibilities include:
Strategic Leadership
• Drive the roadmap for internal AI & ML initiatives, aligning with business objectives and regulatory requirements.
• Serve as a subject matter expert on fraud analytics, advising leadership on emerging threats and mitigation strategies.
Advanced Modeling
• Architect and deploy cutting-edge machine learning and AI models to maximize fraud recovery, behavioral analysis, and predictive fraud prevention.
• Optimize models for scalability, real-time performance, and minimal false positives.
Data Innovation
• Identify new data sources and develop advanced feature engineering techniques to enhance fraud detection capabilities.
• Lead research into novel algorithms, including graph analytics and deep learning approaches.
Collaboration & Influence
• Partner with Legal, Leadership, and Engineering teams to integrate solutions into enterprise systems.
• Communicate complex technical concepts to non-technical stakeholders and influence decision-making.
Mentorship
• Guide and mentor junior data scientists, fostering a culture of innovation and continuous learning.
Governance & Compliance
• Ensure models adhere to regulatory standards (OCC, PCI DSS) and ethical AI practices.
Required Qualifications:
- 7+ years of experience in data science, with at least 3 years focused on fraud detection or financial risk analytics.
- Expertise in machine learning frameworks (scikit-learn, TensorFlow, PyTorch) and advanced statistical modeling.
- Strong proficiency in Python, SQL, and Snowflake
- Deep understanding of financial systems, payment networks, and fraud typologies.
- Experience deploying models in production environments and working with real-time streaming platforms.
Preferred Qualifications:
- Familiarity with graph databases and network analysis for fraud rings.
- Knowledge of cloud platforms (AWS) and MLOps best practices.
- Exceptional communication and leadership skills.
The pay range for this role is:
175,000 – 250,000 USD per year (Remote)