Join the Team

Description

Are you proactive, collaborative, and accountable with a passion for building strong business relationships and delivering excellent experiences? Are you ready to use your fraud and disputes and regulatory compliance knowledge to service a book of clients and grow company revenue?  Quavo, an inventive, trailblazing fintech company, is recruiting for an Account Manager.

In this role, you will own high-level client interactions and relationships. Serving as a member of the revenue team, you’ll stay aligned with clients’ strategic objectives and drive their overall growth. You will lead various meetings such as cross-functional reviews, account strategy sessions, business reviews, and advise clients on product adoption and best practices. You’ll manage and report on client references requests, P&L, sentiment, and work with leadership to prioritize enhancement and configuration changes for your customers. This is a remote, full-time position offering a generous base salary, bonus, and commission opportunities. Travel will be required in this role to client sites across the U.S. (25-30%).

Requirements

Must Haves

• 5+ years of relevant fraud and disputes operations experience within a bank, fintech, processor, or similar financial institution; strong proficiency with fraud, disputes, and/or banking regulatory compliance
• History building successful customer and/or stakeholder relationships at an enterprise level
• Ability to develop deep insights about clients’ operations and provide deliberate coaching
• Demonstrated experience developing, implementing, and achieving goals; ability to impart success to clients and create executable plans to drive areas of improvement internally
• Excellent communication and presentation skills
• Ability to exude excitement, stability, and maturity when representing Quavo
• High school diploma

Nice-to-Haves

• Previous customer-facing or external client management experience
• Bachelor’s degree or equivalent work experience

Benefits

This position offers…

• Competitive pay ($90k minimum base + generous commission structure and bonus opportunities)
• Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
• Opportunity to directly contribute to Quavo’s ongoing expansion and growth by managing key client relationships and building trusted partnerships with new logos

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Description

Are you a hands-on artificial intelligence and machine learning leader with strong product instincts, a deep customer focus, and a data-first mindset? Are you a strategic builder who loves to turn ambiguity into scalable, data-powered products that deliver customer impact? If your answer is yes, let’s talk. Quavo, an innovative, trailblazing fintech company, is recruiting for a Director of Product, Data, and AI;

In this role, you own and drive the data and AI strategy across Quavo’s platform, leading initiatives from infrastructure to machine learning-driven product features and developing and implementing product roadmaps that tie data, AI, and ML investments directly to customer outcomes and business goals. Leading and mentoring a multidisciplinary team of engineers, product managers, and data scientists, you’ll manage the full product lifecycle, from ideation and requirements gathering to prioritization, release planning, and iteration. You’ll collaborate cross-functionally to ensure products are built responsibly and timely, and evaluate, integrate, and manage third-party platforms and tools to support the company’s broader tech strategy. This is a full-time, permanent position and is fully remote.

Requirements

Must Haves

• 8+ years of product management experience with 3+ years focused on data, machine learning (ML), and AI; experience delivering AI-powered features and managing end-to-end data and ML initiatives from scratch
• Experience developing and implementing product roadmaps that tie data, ML, and AI investments directly to customer outcomes and business goals
• Prior experience in fintech or similar regulated industry; comfortable working with sensitive, privacy-protected data
• Deep understanding of regulatory requirements with the ability to transfer those areas into data product strategy and feature design
• Proficiency with AWS, relational databases, modern data, data visualization, and ML technologies
• Prior experience leading data science teams with the ability to balance big-picture strategy with a hands-on, roll-up-your-sleeve approach
• Experience evaluating and integrating third-party vendors, platforms, and contractors to extend team capability and velocity
• High school diploma

Benefits

This position offers…

• Competitive salary ($175k-$225k DOE) and bonus opportunities
• Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO 
• People-focused, flexible culture
• Opportunity to leverage your data and AI expertise to bring Quavo’s automation-driven products to the next level, empowering their customers to streamline their experiences

APPLY NOW