That sinking feeling in your stomach when you realize you’ve been duped is real, and you’re not alone. According to the Federal Trade Commission, Americans
Originally published on CUInsight.com Fraud itself doesn’t determine whether a member stays or leaves—but fraud disputes can. Research shows that 62% of members base their
Originally published on BankDirector.com Agentic commerce promises efficiency gains, but bank leaders must brace for an unprecedented wave of fraud disputes that could test every
Originally published on TheFinancialBrand.com The AI gold rush in fraud dispute management has created a market where vendors sell experimental prototypes as proven solutions. This
Picture this: You’re reviewing your credit card statement and spot a $89.99 charge from a merchant you don’t recognize. Concerned about potential fraud, you call
It’s getting rough out there. If you’ve worked in dispute resolution as long as I have—helping financial institutions understand how to repair the tens of
Originally published on FinXTech.com Banks are always working to modernize for competitive advantage and to keep up with customer expectations, but it’s no easy task.
Originally published on CUInsight.com While nearly every industry is saturated with AI buzzwords, it’s easy to dismiss artificial intelligence as just another passing trend. But
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