Use Case: Credit Union

In today’s rapidly evolving financial landscape, effective dispute resolution has become a critical component of organizational success. As businesses navigate the complexities of customer interactions

Compliance is a fundamental aspect of the financial world, governing many departments including fraud and disputes. When studying the claims process, you’ll no doubt come

Introduction The banking industry is losing billions of dollars per year to fraud1. This is compounded by new trends in friendly fraud and increasing costs

In this article, we explore how the fraud and disputes process can impact financial inclusion, and why automating the process can be a gamechanger for

One of the many symptoms of the industry-wide problem of lack of resources and best practices for banks to refer to when incorporating regulatory requirements

As issuers adopt instant payments, it is crucial to evaluate the fraud management processes in place and determine whether account holders have the necessary support