Infographic – Trust’s Role in Customer Loyalty for Financial Institutions

Author Image

quavo

Trust's Role in Customer Loyalty for Financial Institutions

"Trust is the cornerstone of every strong relationship and is a financial institution's most valuable asset."

Fraud Happens. Trust is Built in the Response.

Every step is a chance to build trust. These 6 insights show how fraud resolution impacts customer loyalty – and your bottom line.

Resolution > Discovery

62% say trust depends more on how fraud is resolved than how it was found.

Communicate Clearly

74% value clear, step-by-step
communication during investigations.

Time is Trust

71% lose trust if the resolution takes too long.

It Affects Everything

70% say poor fraud resolution shakes trust in other bank services.

Bad Resolution =
Lost Loyalty

73% say poor handling of fraud hurts their loyalty.

Handle It or Lose Them

66% would switch banks over slow, frustrating dispute processes.

Related Articles

Dispute Resolution Speed & Reducing Costs:

Speed to Resolution Drives Loyalty and Operational Success Quavo has revolutionized dispute management through AI-powered automation that dramatically accelerates resolution

Navigating AI’s Role in Fraud and Dispute Management:

Trust is easily broken with one bad customer experience. That’s why the right fraud and dispute technology isn’t a nice-to-have;

Loyalty’s Bottom Line: Balancing Customer Acquisition, Retention, and Fraud Resolution Costs:

Fraud Disputes Are No Longer Just Operational—They’re Strategic Fraud events are on the rise, but so is customer sensitivity to

Innovating Fraud and Dispute Management: Straight-Through Processing:

The fraud and dispute landscape has experienced unprecedented transformation, driven by high transaction volumes, sophisticated fraud schemes, and heightened customer

Download Your Content

Infographic – Trust’s Role in Customer Loyalty for Financial Institutions

Download Your Content

Infographic – Trust’s Role in Customer Loyalty for Financial Institutions

Name(Required)
This field is hidden when viewing the form

By submitting your information, you agree to Quavo’s Terms of Service and Privacy Policy

Privacy Overview
Quavo

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.