Infographic – Trust’s Role in Customer Loyalty for Financial Institutions

Author Image

quavo

HIGHLIGHTS

Download Article

Trust's Role in Customer Loyalty for Financial Institutions

"Trust is the cornerstone of every strong relationship and is a financial institution's most valuable asset."

Joseph McLean, CEO & Co-Founder

Fraud Happens. Trust is Built in the Response.

Every step is a chance to build trust. These 6 insights show how fraud resolution impacts customer loyalty – and your bottom line.

Resolution > Discovery

62% say trust depends more on how fraud is resolved than how it was found.

Communicate Clearly

74% value clear, step-by-step
communication during investigations.

Time is Trust

71% lose trust if the resolution takes too long.

It Affects Everything

70% say poor fraud resolution shakes trust in other bank services.

Bad Resolution =
Lost Loyalty

73% say poor handling of fraud hurts their loyalty.

Handle It or Lose Them

66% would switch banks over slow, frustrating dispute processes.

Turn Fraud into loyalty wins.
Read the full Trust in Banking study.

Related Articles

See More
  • DRE, QFD

Modernizing Fraud Disputes with Four Proven Strategies: Where Trust and Loyalty Are Won:

Originally published on CUInsight.com Here’s a stat every credit union leader should note: 62% of consumers say how their financial

Read more
  • DRE, QFD

The First 48-Hours: Why Speed Matters in Fraud Claim Resolution:

The first 48 hours following a fraud claim submission represent a critical period for financial institutions. This narrow window determines

Read more
  • DRE, QFD

How to Appeal a Denied Dispute Claim: Your Complete Guide to Next Steps:

Finding an unauthorized charge on your statement feels like a punch to the gut, and filing that dispute claim takes

Read more
  • DRE, QFD

Dispute Resolution Speed & Reducing Costs:

Speed to Resolution Drives Loyalty and Operational Success Quavo has revolutionized dispute management through AI-powered automation that dramatically accelerates resolution

Read more

Download Your Content

Infographic – Trust’s Role in Customer Loyalty for Financial Institutions

Download Your Content

Infographic – Trust’s Role in Customer Loyalty for Financial Institutions

Download Your Content

Infographic – Trust’s Role in Customer Loyalty for Financial Institutions

Download Your Content

Infographic – Trust’s Role in Customer Loyalty for Financial Institutions

Download Your Content

Infographic – Trust’s Role in Customer Loyalty for Financial Institutions

Download Your Content

Infographic – Trust’s Role in Customer Loyalty for Financial Institutions

Name(Required)
This field is hidden when viewing the form
Consent

By submitting your information, you agree to Quavo’s Terms of Service and Privacy Policy. 

Privacy Overview
Quavo

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

Powered by  GDPR Cookie Compliance