Dishing On Disputes: 5 Reporting Metrics Every Dispute Leader Should Track
Dispute management leaders are under increasing pressure to do more with less—resolve cases faster, reduce costs, improve recovery, and keep accountholders satisfied. But how do you know if your team is actually moving the needle?
Quavo delivers the answer in its recently published data report, The 2025 State of Dispute Management, breaking down the KPI’s every disputes leader should be tracking. In this lunch & learn session, we’ll bring the report to life in a live discussion with subject-matter experts diving into the five critical KPI’s to monitor performance, boost efficiency, and demonstrate value to executive stakeholders. You’ll get an inside look at how to use metrics to evaluate and improve financial performance, customer trust, operational efficiency, and recovery outcomes.
What you’ll walk away with:
✅ A clear understanding of five essential metrics for dispute management
✅ Real-world examples of what “good” looks like for each data point
✅ Guidance on how to align metrics with business goals and KPIs
✅ Tips for improving reporting visibility across your organization
✅ A framework for using data to advocate for resources or process change
Aafie Somers will be joined by Ben Anderson, Director of Solutions Consulting, and David Bliss, Account Executive, for an insightful conversation packed with real-world examples, proven strategies, and practical tips. Together, they’ll break down the key performance indicators driving success in dispute management and show you how to put them into action.
Don’t forget to download your free copy of The 2025 State of Dispute Management so you can follow along!
