Featuring Kyle Smith, Vice President, Head of Global Platform Partnerships, Ethoca (a Mastercard Company)
and David Chmielewski, CPO & Co-Founder, Quavo

Tuesday, October 28, 2025 |  4:30-6:30 PM

The Venetian Prestige Lounge

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Disputes Over Drinks: A Fireside Chat

During this fireside chat, Kyle Smith of Ethoca and David Chmielewski of Quavo will explore the latest trends in first-party fraud and dispute management, share insights on how Quavo and Ethoca have evolved to meet the changing needs of issuers and financial institutions, and discuss strategies for turning fraud and dispute challenges into opportunities for growth, efficiency, and improved customer experience.

Kyle Smith 

Vice President, Head of Global Platform Partnerships, Ethoca (a Mastercard Company)

With over two decades of experience shaping the global payments ecosystem, Kyle Smith is a recognized industry leader known for driving innovation, building strategic partnerships, and solving some of commerce’s most complex challenges. Kyle partners with the world’s leading platform providers to reduce fraud and disputes across their customer portfolios, enhance transaction performance, and deliver seamless customer experiences. 

Throughout his career, Kyle has worked at the intersection of technology, regulation, and business strategy — helping financial institutions, merchants, and platform partners unlock new value through collaboration and data intelligence. 

David Chmielewski

CPO & Co-Founder, Quavo

Dave is responsible for Quavo’s product divisions, bringing over five years of technical executive experience to the table. As a co-founder, Dave is credited with turning our vision for fraud and dispute management into a reality. He possesses a unique ability to understand business needs while retaining deep expertise in technology and its capabilities. Dave’s work has been included in multiple patent filings, and he has won industry awards for contributions to innovation.  

Build SaaS Non-SaaS
Flexibility
  • Simple changes can cost thousands
  • Regulatory and business demands change quickly
  • Automated improvements via vendor-managed patches
  • Reduces burden on IT team
  • Major infrastructure changes required
  • Additional costs associated with system improvements
Compliance
  • Requires full-time specialists
  • Costly patches and releases
  • Software updates ensure compliance
  • Managed by provider to stay competitive
  • Frequent updates needed for compliance
  • New workflows required for mandates
Data
  • Creating a reporting hub is expensive
  • Determining useful metrics is complex
  • Comes with free reporting tools
  • Innovative partnerships enhance insights
  • Basic reporting with limited customization
  • Data-driven insights require extra work
Expertise
  • Internal team may lack expertise
  • Results in technology mirroring old inefficiencies
  • Designed by industry experts
  • Built from experience with top institutions
  • Dedicated IT team needed for improvements
  • Creates strain on internal resources
Time
  • Multi-year journey to develop
  • Peers discuss costs and timelines
  • 6-month onboarding average
  • Clients see efficiency gains monthly
  • Lengthy onboarding process
  • Immediate benefits not guaranteed
Cost
  • High upfront investment
  • Unplanned IT costs increase budget
  • Subscription model with predictable expenses
  • Reduces need for hardware investment
  • Hardware and infrastructure costs
  • Ongoing maintenance required

How To Get There

The event will be held at The Venetian Prestige Lounge, Floor 36.

  • Head to the Venetian Tower.
  • Take the elevators directly up to the 36th floor.
  • The Prestige Lounge is located right off the elevator bank — event signage and staff will be there to guide you.

Request to Join!

Space is limited, reserve your spot today to join us in Vegas! This exclusive event is open only to senior leaders from issuing financial institutions.

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