Staying compliant in the ever-evolving landscape of dispute regulations is a constant challenge for issuers.
Regulatory requirements
Regulatory compliance touches every stage of the dispute lifecycle, requiring deep expertise and meticulous attention to detail. Overlooking even minor requirements can lead to significant compliance risks.
Association rules
Card networks enforce strict requirements for dispute resolution, each with unique recovery processes. Investigators must learn and flawlessly execute these rules on every claim – a costly and error-prone reality.
Changing mandates
Regulatory updates impact multiple departments – legal, payments, fraud, billing, training, and more. Managing evolving mandates is time-consuming, expensive, and demands continuous adaptation.
Quavo understands the complexities of compliance, which is why we take a client-first approach to simplifying and automating the process.
Quavo’s platform embeds regulatory requirements directly into workflows, ensuring compliance with timeframes, deadlines, correspondence, and acknowledgments, all without the guesswork.
Our automation handles the intricacies of Association rules, from determining chargeback rights to recommending recovery actions and managing cases in Association portals—no manual effort required.
Quavo keeps pace with regulatory changes, from bi-annual card network updates to evolving Regulation E/Z requirements. We handle implementation, testing, and deployment, so you don’t have to.
“QFD has helped centralize and streamline our claim processing, bringing us further into compliance and alignment with industry standards.”
James Richie
VP Payment Services
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