Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
Who you are:
Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!
About the role:
We are seeking a Senior RevOps Systems Engineer to own the technical architecture, automation, and administration of our Revenue Technology (RevTech) stack. This role will be the backbone of Salesforce and integrated GTM tools, ensuring Marketing, Sales, and Customer Success teams operate seamlessly. You will combine system administration, automation, data operations, and AI innovation to drive scalability and efficiency across the customer journey.
Responsibilities include:
- Systems Ownership
- Serve as the Salesforce owner: configuration, automation, user management, data integrity, and security.
- Design scalable architecture with flows, validation rules, and custom objects.
- Manage GTM tech stack (CRM, CPQ, commissions, sales engagement, marketing automation, CS platforms, enrichment tools).
- Own third-party integrations (e.g., ZoomInfo, Outreach, Clay, Ebsta).
- AI & Automation
- Implement and manage AI tools for forecasting, call insights, conversational intelligence, enrichment, and personalization.
- Design AI-assisted workflows (lead scoring, persona tagging, pipeline forecasting, content personalization).
- Automate manual and repetitive processes to improve seller efficiency and data quality.
- Data & Reporting
- Build dashboards and reports to support GTM execution, forecasting, and board-level reporting.
- Partner with BI to ensure RevOps data powers enterprise-wide intelligence.
- Structure CRM data to be AI-ready and accurate across systems.
- Enablement & Optimization
- Partner with GTM leaders to refine lead, opportunity, and customer lifecycle processes.
- Train and drive adoption of RevTech tools to maximize ROI.
- Continuously evaluate and recommend tools and process improvements to align people, process, and systems.
Required Skills and Experience:
- 4+ years Salesforce Admin experience (Advanced Admin; Agent Force a plus).
- Strong understanding of GTM processes (lead management, pipeline stages, MEDDPICC or similar).
- Experience managing RevTech tools (Sales Engagement, Marketing Automation, CS platforms).
- Proficiency with automation platforms (Flow, Zapier, Tray.io, Workato, Clay, etc.).
- Experience implementing/managing AI tools in GTM environments.
- Strong project management and communication skills.
- Hands-on, problem-solving mindset; comfortable working with complex systems and messy data
- High school diploma
Preferred Qualifications:
- Undergraduate degree in Sales, Marketing, Business, or related field.
- SaaS / high-velocity sales motion experience.
- Experience with Pardot, Service Cloud, or Gainsight.
- Familiarity with tools like Ebsta, Gong, Clari, Mutiny, Drift, Chili Piper.
- Exposure to SQL, Python, or AI/ML concepts for GTM use cases.
