When product leaders evaluate build or buy decisions, they focus on product differentiation, core functionality, speed, cost, and ownership. An often neglected consideration is
In today’s digital-first banking environment, trust is everything. While flashy apps and low fees may attract new customers, it’s how a financial institution handles
It’s often said that necessity is the mother of invention, and that’s something I’ve seen proven throughout my career. From the beginning, I’ve gravitated
The fraud and disputes industry has experienced massive transformations over recent years, with technology and data playing a pivotal role. Understanding and leveraging client
The Human Challenge of Manual Dispute Handling Not long ago, dispute teams depended heavily on the dedication and availability of each individual agent. Managers counted
In the world of finance, most things are black and white; numbers don’t leave much to interpretation. However, investigating financial fraud is a world
On the morning of December 7, 1941, First Lieutenant Kermit Tyler faced a moment that would echo through history. Stationed at Fort Shafter’s radar
Kicking off a project can feel daunting for many reasons. You might be implementing new software and a completely new process. Others in your
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