Product: DRE

Two Truths on Building Product Delivery Teams Building product delivery teams requires the acceptance of two pure truths. First and foremost: Product scales asymmetrically to

Working in corporate education has often led me to ask, “Why are our tools and tech advancing, but we’re still stuck with printed training guides

In the world of fraud and disputes, compliance is king. Recover what you can and write off what you must, but at the end of

You might be scratching your head wondering what connection exists between a football long snapper and debit or credit card disputes. Let’s explore these seemingly

In the realm of financial fraud and dispute management, traditional measurements like chargeback submission rate, chargeback win rate, and total write-offs are commonly used to

“We’ve always done it that way?” I’ve heard variations of this phrase countless times in my 17 years in the industry. Users go through the

When it was announced that work would be outsourced to a business process outsourcing (BPO) firm, members of Quavo’s Dispute Resolution Experts (DRE) team were concerned about

Traditional dispute systems are centered around users and case ownership. Success is relatively easy to measure. Do users like the system? Do they have a