How Consumer Insights are Changing the Fight Against First-Party Fraud
First-party fraud is rising. And it’s not a slow trend. Social media is accelerating how quickly “friendly fraud” tactics spread, while fragmented data and manual processes make it harder for fraud and disputes teams to spot patterns early enough to prevent losses.
In this PaymentsJournal-hosted webinar, Craig Agulnek (VP of Product Management, Quavo) and Brady Harrison (Head of Strategy and Execution, Equifax) unpack what’s driving today’s first-party fraud environment and how financial institutions can move from case-by-case reviews to pattern-based prevention. The conversation explores how borrower behavior, network effects, and misconceptions of legitimacy contribute to fraud growth, and why traditional models often miss these signals until volumes spike.
You’ll learn:
- Why first-party fraud is accelerating—and the role social media plays in driving volume
- The most underutilized data signals FIs already have (and how to turn them into actionable insights)
- How cross-organizational data improves visibility into repeat behavior and emerging risk
- Practical ways to benchmark performance and measure what “good” looks like in fraud and disputes operations