Who is Galileo Fintech?
Galileo Financial Technologies is a leading fintech platform and issuer processor that powers banks, fintechs, and consumer brands. Its API-based infrastructure supports digital banking, card issuing, payments, and fraud management, helping clients scale and innovate faster.
With a mission to power the future of financial services, Galileo supports a wide range of partners, from startups to established financial institutions, offering customizable, cloud-native solutions for building and launching modern financial products.
Scaling Operations While Maintaining Quality
Galileo aimed to grow its dispute operations by modernizing and automating its chargeback and dispute management processes. To meet this goal, the company needed to expand its platform capabilities to support
client objectives while managing complex, high-volume disputes across multiple jurisdictions.
A key requirement was enabling a wide range of issuing banks, fintechs, and brand partners to operate efficiently
within a unified platform. This required secure data segregation, configurable user access, comprehensive
dispute functionality, and accurate billing, all without compromising performance or compliance.
As a leading issuer processor, Galileo focused on helping clients improve core performance metrics such as resolution time, recovery rates, and operational productivity while maintaining steady claim volumes and high service standards.
Supporting Growth Through Flexible Configuration
To support these goals, Galileo selected Quavo’s QFD platform, an award-winning dispute management solution known for its scalability and adaptability. QFD’s configurable tools and intelligent routing capabilities enabled Galileo to expand operations quickly and securely while supporting a growing and diverse client base.
The platform supported client-specific rules, allowing each institution to define case assignment logic tailored to its needs. This included tiered workflows for high-dollar claims and targeted investigative reviews, ensuring operational requirements were met without sacrificing efficiency.
These flexible configurations gave Galileo’s partners the ability to manage disputes in alignment with their internal processes while benefiting from the streamlined power of a shared, enterprise-ready platform.
Measurable Success Across Multiple Dimensions
With QFD in place, Galileo achieved 16% year-over-year growth in dispute volume without increasing the compliance burden on internal teams. The platform enabled seamless onboarding and ongoing support for clients across multiple countries within a shared infrastructure.
Each institution gained full visibility into dispute volumes and performance metrics, with strict data isolation ensuring zero crossover between accounts. Enhanced reporting supported more accurate, client-specific billing, while faster case routing and automated compliance workflows helped deliver a more responsive experience for cardholders.
Financial performance also improved. Recaptured funds that would have otherwise been written off increased by more than $1 million, driven by improved recovery efforts and more effective dispute resolution.
Strategic Impact and Future Outlook
Shortly after implementing QFD, Galileo saw substantial improvements in operational performance. Average dispute resolution time dropped by 28%, shortening timelines by more than a week and improving outcomes for both clients and their cardholders.
Straight through processing improved across multiple areas. Dispute-level straight through processing increased by 11%, while claim-level straight through processing improved by 7%. These gains reduced the need for manual intervention and accelerated resolutions.
By implementing advanced dispute management technology, Galileo has positioned itself as a leader in scalable financial technology and created a strong foundation for continued expansion and long-term client satisfaction.
Results
- 16% year-over-year growth in dispute volume without increasing the compliance burden on internal teams.
- More than $1 million in recaptured funds that would have otherwise been written off.
- Average dispute resolution time dropped by 28%, shortening timelines by more than a weeka nd improving outcomes for both clients and their cardholders.