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Quavo Fraud & Disputes at Finovate Spring 2022

Quavo Experts participated as a sponsor at the 2022 Finovate Spring Conference in San Francisco, CA. Quavo’s Senior Vice President, Revenue Executive Brittany Usher, engaged in a panel discussion with fellow panelists from Goldman Sachs, Yext, and Citi. The panel session elaborated on the critical importance of open innovation for digital transformation and how financial institutions can harness strategic partnerships to increase efficiencies, better meet customer needs, and provide long-term value. 

“Setting the tone and expectations of the project. We know that this is a big change, and people have to be comfortable with being uncomfortable, but it’s only after you build trust with that expertise and really make sure that you are putting an adoption-focused process in place,” says SVP, Revenue Executive Brittany Usher, when asked about the challenges within innovate partnerships. She adds, “Making sure that you take the initiatives and the expectations of the client and build those phases around them so that they are successful and as a partner, you’re successful too.”

Finovate Spring Power Panel

Quavo’s team of Experts were on-site discussing their Disputes as a Service chargeback management offering for issuers. The offering features automated software, AI technology, and back-office fraud and dispute investigation services. Quavo’s automated SaaS solutions are cloud-based, eliminating lengthy implementation times. What’s more, these solutions require zero implementation fees and feature a pay-per-transaction pricing model. 

If you did not have a chance to connect with one of our experts or if you would like to learn more about our Disputes as a Service™ offering, visit us online or via email at

Ben & Jenn at Finovate Spring
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The Disputes as a Service™ Offering

QFD® is the only cloud-based chargeback management software for issuing Fintechs and financial institutions that features automated workflows, continuous product support, API-enabled integrations, and assured compliance. QFD® features built-in regulatory and association compliance requirements that are automatically kept up to date to organize the order in which claims are processed accurately.

Dispute Resolution Experts™ is our back-office dispute investigation service featuring a team of experienced fraud and dispute analysts for issuers looking to outsource, but not offshore, their fraud and disputes shop. This service is only available to QFD® clients and can be used as much or as little as needed, helping issuers supplement their back-office team when necessary.

ARIA® is the only fraud management AI capable of conducting fraud investigations as a human would, within seconds and without risking human error. ARIA® works with QFD® to deliver fraud claim decisions in real-time. She can also integrate with virtually any fraud and dispute management software a client may have, whether it be a third-party or a customized in-house solution.

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