Quantum Fraud and Disputes (QFD)

The Industry's Best Fraud and Disputes Platform for Issuers

Quantum Fraud & Disputes (QFD) is a best-in-breed fraud and disputes solution built on Pega technology, and it is the only full-featured fraud and disputes solution in the industry that requires minimal to no configuration and customization by an issuer.

Is your fraud and dispute operations business costing your company money due to an inability to effectively recover losses or a lack of meaningful automation? Maybe the processes are inadvertently creating customer dissatisfaction by not taking advantage of creating a positive experience in a moment that truly matters. With significant fraud, disputes and intelligent business process management (BPM) experience, Quavo is uniquely positioned to help.

Increase Satisfaction

Leverage a workflow that is reusable across call centers, financial centers, online banking environments and mobile channels

Stay Compliant

Strategically placed automated decision points solve the industry compliance problem by allowing issuers to utilize time-sensitive SLA rules in relation to any impacting regulation

Reduce Expenses

Automated decisions and actions can reduce or even eliminate the need for specialized agent interventions

Reduce Losses

Move from a chargeback-centric approach to the claims problem and leverage recovery rules to make sure you always have the best chance at stopping losses

Product Announcement: Meet ARIA
Find out about a new way to investigate disputes!
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Discover First Tech's Journey to Enhance Member Experience
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Product Announcement: QFD Datasheet Available!
Dig deeper into what makes QFD unique in the industry.
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  • Fraud & Merchant Disputes Case Management
  • Credit, Debit, ACH, ATM, Checks, Wires, P2P Transactions
  • Contact Center
  • Internet Banking Self Service
  • Mobile Self Service
  • Integrations
    • Core Banking/Accounting
    • Digital Channels
    • Mail/Email/SMS-Text
    • Document Repository
    • Visa RTSI
    • Mastercom API
    • Verifi
    • Ethoca
  • Self Service
  • User
    • Front Office
    • Back Office
  • Manager
    • Dashboards
    • Reporting
    • Workload Management
  • Administration
    • Delegated Rules
    • Template Management
    • User Management
  • Support
    • Enhancement Requests
    • Change Requests
    • Defect Submission
    • General Help
  • Issuer
    • Regulatory Compliance
    • Accountholder Satisfaction
    • Control Over Rules and Templates
    • Reduced Losses
  • Accountholder
    • Consistent Processing
    • Clear Expectations
    • Channel Choice
  • Traditional on-premise
  • Pega Cloud hosted
  • Quavo fully managed platform
  • Disputes department outsourcing

Ready to change the way you work disputes?

Let us walk you through the platform in more detail!