Quavo is a trusted advisor and technology partner, simplifying fraud and disputes for financial institutions. Our award-winning solutions and expert-led services ensure compliance, reduce losses, and enhance customer satisfaction through seamless, transparent dispute resolutions.
Quavo is more than a disputes management tool. We are a key partner in building trust-driven relationships between financial institutions (FIs) and their customers. In today’s financial landscape, trust is the ultimate differentiator, and Quavo’s solutions empower FIs to deliver faster, more transparent, and reliable dispute resolutions that strengthen customer loyalty and improve profitability.
Quavo fosters an environment where the finest financial and tech minds
unite to drive client success, championing groundbreaking dispute
management software and solutions.
To restore financial confidence and institutional trust by simplifying fraud and disputes
CEO & Co-Founder
CPO & Co-Founder
CFO & Co-Founder
Chief People Officer
Chief Revenue Officer
Executive Advisor & Co-Founder
VP, Product Management
VP, Sales
VP, Engineering
VP, Information Security
VP, Revenue Operations & Client Growth
Director, Solutions Consulting
Director, Marketing
Director, Quality Assurance
Director, Support
Director, Product Delivery
Director, PMO
Director, Client Processing
Director, Infrastructure
I am joining Quavo with more than 10 years of experience as an operations leader in Risk Processing Operations with a specialized focus on Fraud and Dispute Management. Throughout my career, I have spearheaded transformative projects that enhance efficiency in the end-to-end dispute investigation process, ensuring faster resolutions, improved accuracy, and strengthened risk mitigation strategies – back in the days when manual dispute investigation is all that is in place. Leading teams through complex challenges, I am passionate about driving operational excellence, fostering continuous improvement, and implementing forward-thinking solutions that shape the future of risk processing. With a commitment to efficiency, integrity, and innovation, I continue to push boundaries in fraud detection and dispute resolution.
I also wear the hat of a mother to an 18-year-old and a 1-year-old which pretty much gives the idea of the type of adventure I like.
With nearly 15 years of experience in fraud and disputes, including 3.5 years at Quavo, I bring a comprehensive background spanning front-office intake, back-office operations, line of business support, and business/process optimization and improvement. I am a strong advocate for efficiency and client success, leveraging deep operational insights to understand business needs and deliver meaningful solutions. My proven track record includes extensive experience in process improvement, reporting, data analysis, pipeline management, loss mitigation, issue analysis, and strategy implementation.
Outside of work, I enjoy traveling, cooking, and spending quality time outdoors with my family and our dogs, whether fishing, camping, or riding mountain bikes and dirt bikes.
As an experienced professional in fraud prevention, disputes management, and anti-money laundering (AML), I bring over 15 years of expertise in the financial services industry. I hold an MBA and certifications in Project Management and Lean Six Sigma Green Belt, which enable me to develop strategic, process-driven solutions that enhance performance and ensure compliance. Throughout my career, I have served as a subject matter expert, leading initiatives to strengthen financial controls, optimize dispute resolution, and implement risk mitigation strategies while driving continuous improvements through Lean Six Sigma methodologies.
Outside of work, I enjoy traveling, exploring new cultures, and spending quality time with my family. These activities allow me to stay grounded, recharge, and gain fresh perspectives, which ultimately enhance how I connect with others and build meaningful relationships, both personally and professionally.
I’ve spent my career in the fraud and disputes space within the enterprise banking sector, leading front and back-office operations teams. My work has focused on supporting line of business initiatives, optimizing processes, enhancing customer experience, and mitigating financial loss through data-driven strategy.
Prior to Quavo my work was focused on compliance and business risk, working in regulatory audit preparation, finding analysis, and risk mitigation, building frameworks to support operational integrity. Today, I leverage that experience to support clients at Quavo, helping them streamline operations, implement strategy, and navigate the complex fraud and dispute landscape with confidence.
Outside of work, I enjoy spending time outdoors, golfing, snowboarding, and traveling with my family.
Joseph McLean is a transformative leader in the fintech space, serving as CEO and Co-Founder of Quavo Fraud & Disputes. With over a decade of executive experience in fraud and dispute management, regulatory compliance, and chargeback technology, Joe oversees all facets of Quavo’s business and is directly accountable to its Board of Directors and investors.
His vision and strategic execution have positioned Quavo as a category leader, delivering innovative, cloud-based solutions that drive long-term value for financial institutions worldwide. Joe played a pivotal role in the development of Quavo’s flagship product, QFD®, and the establishment of DRE™, both of which streamline dispute processing and enhance back-office operations across the industry.
Dave is responsible for Quavo’s product divisions, bringing over five years of technical executive experience to the table. As a co-founder, Dave is credited with turning our vision for fraud and dispute management into a reality. He possesses a unique ability to understand business needs while retaining deep expertise in technology and its capabilities. Dave’s work has been included in multiple patent filings, and he has won industry awards for contributions to innovation.
Dan is accountable for handling all business administration activities at Quavo Fraud & Disputes and applying his expertise and acumen to drive growth and stability. Dan is instrumental in establishing how Quavo operates and succeeds as a business by providing all the data and insight required to affect all business decisions positively. His responsibilities include budgeting, forecasting, financial compliance, administration, legal agreements, investor obligations, and human resources. Dan brings five years of executive experience in finance and business administration to his role.
Rebecca is a thoughtful problem solver and organizational effectiveness evangelist responsible for leading all aspects of Human Resources at Quavo. She combines robust leadership skills with two decades of experience leading HR and large-scale transformation. Rebecca is passionate about the power of people practices driving business outcomes. She channels that passion into building and implementing Quavo’s leadership and talent strategy.
For over two decades, Ryan Sorrels has been a dedicated leader in the financial technology and services arena. His accomplishments in sales and delivery leadership roles at Kony DBX helped accelerate the organization to an impressive 500 percent growth and eventual acquisition by Temenos in 2019. As COO and CRO for Nymbus, Ryan spearheaded the company’s growth, leading to a more than 5x increase during his tenure. He combined his sales, delivery, and operations expertise to pioneer new ways for Nymbus to collaborate with financial institutions through creative, mutually beneficial contracts and operating models. Ryan will now be joining Quavo to leverage his experience and help Quavo continue its growth and leadership in the fraud and disputes industry, building on his track record of driving innovation and success.
Rich leads our corporate development, industry research, and capital raising efforts using his entrepreneurial experience of having launched successful software companies on a global scale. Rich has established multiple financial services companies specializing in mobile banking software, digital payments, and core banking platforms. He utilizes his expertise to ensure Quavo’s mission to develop and advance the industry standard in fraud and disputes management is obtained.
As Quavo’s VP of Product Management, Craig brings 23 years of experience building innovative products and a track record of scaling products from concept to market success. He will focus on taking a customer-centric approach to product development and fostering cross-functional collaboration to drive meaningful business outcomes.
As Quavo’s VP of Sales, Craig brings a very strong background in data transformation and building/deploying applications for customer interactions for all FS lines of business. Craig spent many years as a high-performing sales executive and later led sales teams as large as 40, including marketing and solution consulting. He will be focused on aligning with each client’s strategy, business, and financial objectives, not just technology.
As VP of Engineering, Nick oversees the strategic direction, execution, and scalability of our engineering efforts. With a strong background in software development and a passion for scalable architecture, Nick plays a key role in driving product performance, reliability, and team growth. His leadership ensures our technology continues to evolve with the needs of financial institutions and their accountholders.
As Quavo’s VP of Information Security, Brad brings extensive expertise in cybersecurity, risk management, and compliance. Responsible for safeguarding the company’s systems, data, and infrastructure, Brad ensures Quavo meets the highest security standards while protecting client and accountholder information.
Sandy brings over 20 years of experience in sales, leadership, training, enablement, and revenue operations to Quavo. She has a proven track record of driving revenue growth and optimizing operations through data-driven insights and innovative solutions. She has led sales teams to exceed targets, developed effective go-to-market strategies, and implemented scalable processes to drive growth.
Sandy truly understands what teams need and is committed to working collaboratively while challenging the status quo. Her passion is to enable teams through intense focus on the complete customer buying journey related to systems, tools, training, and processes.
With an enterprise banking background in managing inbound claims center and back-office investigations teams, Ben leads Quavo’s solutions consulting team in providing financial institutions with strategic fraud and dispute solutions to support their unique business needs.
As the Director of Marketing, Nichole leads a team of marketing professionals across an array of brand touchpoints including thought leadership, lead generation, media relations, advertising, events, social media, web, and more. She is excited to leverage that expertise at Quavo to drive brand awareness, market expansion, and customer loyalty.
As the Director of Quality Assurance, Celina is the expert quality advocate for Quavo’s entire development process. Celina brings 20 years of experience building QA teams and leading strong quality engineering practices.
Jeff is responsible for all technology support, feature rollout, and ongoing maintenance related to Quavo’s QFD™ automated dispute management platform. With a decade of experience as a Fintech developer, Jeff leads a technology team committed to furthering innovative, automated fraud and dispute solutions for issuing financial institutions, while also upholding stable product environments for end users.
With experience ranging from Fortune 500 companies to unicorn startups, Daniel Perret specializes in bringing clarity to iterative technological builds through a robust Product Management skill set. Dan joins Quavo with a proven track record of launching true zero-to-one products as well as driving ongoing feature-level enhancement while maintaining the software development life cycle.
Katelyn leads our PMO team with 10 years of Professional Services experience, consistently focused on leading empathetic digital transformations and driving client success. She is motivated by solving complex customer needs, delivering massive value and navigating process changes that allow teams to thrive.
Rex is responsible for Quavo’s Dispute Resolution Experts, each dedicated to ensuring cardholder satisfaction throughout the claims process. He has over 20 years of experience with fraud and disputes, both in operations and project management. Rex and his team are focused on regulatory compliance for clients through extensive industry expertise and experience.
Greg leads Quavo’s Infrastructure team, overseeing the systems and technologies that power our intelligent dispute management solutions. With 25 years of experience, he brings deep expertise in IT operations and team management. Greg is focused on delivering scalable, secure, and high-performing infrastructure to support our clients’ evolving needs.
Trevor Clarke is Co-Founder of Ethoca, a fraud and dispute management company that ignited collaboration between banks and merchants globally. Trevor led Ethoca’s technology and operations as their CTO before taking on market-facing roles as head of global issuer sales and business development. He departed Ethoca in 2021 after a highly successful acquisition by Mastercard (2019) and integration. He is now focused on helping innovative companies in the cybersecurity and biotech industries succeed in the market, including, for example, CAF.io (Brazil, founding investor), Netcraft (UK), and Quavo.
John Philpott is General Partner at FINTOP Capital. John began his career as one of the founding team members of S1 Corporation (NASDAQ: SONE). S1 originated as the creator of the World’s First Internet Bank, SFNB, and grew to over $200mm in annual revenue. While at S1, John served in a variety of roles including SVP and GM of S1’s International Business unit. Following S1, John helped found a multi-family family office and asset management firm. Most recently, John served as the Chief Executive Officer of Interactive Advisory Software, a practice management and technology firm for the wealth management industry, representing over $70b in reportable assets. John holds a degree from Davidson College, and lives with his family in Nashville, TN.
Jared is a Co-Founder and Partner at FINTOP Capital. Prior to FINTOP, Jared was the Director of Finance and Operations at a small venture studio in Nashville. There he managed multiple equity raises, seed/early venture investments, and an acquisition, in addition to performing modeling and analysis.
Jared holds degrees in Political Science from the University of Colorado and in Music Business from the Berklee College of Music. He is an avid big-mountain skier, cyclist, golfer, SCUBA diver, and musician. Jared lives with his family in Denver, Colorado.
Growth Year-Over-Year
Direct Clients Across 500+ Programs
Disputes Processed Annually
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