The Industry's Best Fraud and Disputes Platform for Issuers
Quantum Fraud & Disputes (QFD) is a best-in-breed fraud and disputes solution built on Pega technology, and it is the only full-featured fraud and disputes solution in the industry that requires minimal to no configuration and customization by an issuer.
Is your fraud and dispute operations business costing your company money due to an inability to effectively recover losses or a lack of meaningful automation? Maybe the processes are inadvertently creating customer dissatisfaction by not taking advantage of creating a positive experience in a moment that truly matters. With significant fraud, disputes and intelligent business process management (BPM) experience, Quavo is uniquely positioned to help.
Increase Satisfaction
Leverage a workflow that is reusable across call centers, financial centers, online banking environments and mobile channels
Stay Compliant
Strategically placed automated decision points solve the industry compliance problem by allowing issuers to utilize time-sensitive SLA rules in relation to any impacting regulation
Reduce Expenses
Automated decisions and actions can reduce or even eliminate the need for specialized agent interventions
Reduce Losses
Move from a chargeback-centric approach to the claims problem and leverage recovery rules to make sure you always have the best chance at stopping losses
- Fraud & Merchant Disputes Case Management
- Credit, Debit, ACH, ATM, Checks, Wires, P2P Transactions
- Contact Center
- Internet Banking Self Service
- Mobile Self Service
- Integrations
- Core Banking/Accounting
- Digital Channels
- Mail/Email/SMS-Text
- Document Repository
- Visa RTSI
- Mastercom API
- Verifi
- Ethoca
- Self Service
- User
- Front Office
- Back Office
- Manager
- Dashboards
- Reporting
- Workload Management
- Administration
- Delegated Rules
- Template Management
- User Management
- Support
- Enhancement Requests
- Change Requests
- Defect Submission
- General Help
- Issuer
- Regulatory Compliance
- Accountholder Satisfaction
- Control Over Rules and Templates
- Reduced Losses
- Accountholder
- Consistent Processing
- Clear Expectations
- Channel Choice
- Traditional on-premise
- Pega Cloud hosted
- Quavo fully managed platform
- Disputes department outsourcing