Add-Ons to Elevate Fraud & Dispute Claim Management

Accomplish even more with these optional AI enhancements that bring automation to 
complex scenarios.

QFD AI uses a mix of generative AI and high-complexity traditional AI to push your operations further. Automate complicated investigative work and provide powerful insights to your team.

Capture the right level of automation that fits your organization’s 
needs through our tiered offering:

Analyze

QFD® quietly gathers data that is then analyzed. The data is available for your review in Snowflake free of charge.

Augment

Insights are provided to investigators, making their job easier. A small fee is assessed.

Automate

Full automation is implemented, ensuring a no-touch experience. A full fee is assessed.

QFD® AI – Investigation

Meet your AI investigation assistant. 

Empower investigators by determining whether first-party fraud or true fraud occurred on the case using a collection of 30+ algorithms. Make liability decisions a breeze for your investigation team or enable full automation for touchless investigations. 

How It WorksBenefits
Analyze
  • Research-driven automation scenarios and data are available to query and certify
  • Certify AI-produced outputs without impacting users
  • Use this data to create your own automation scenarios for Augment and Automate
Augment
  • Define scenarios that are presented to investigators during the initial and final investigations
  • Investigators use the data to complete work and verify outputs
  • Investigators can quickly process slam-dunk denials or swiftly take care of the accountholder in cases of true fraud
  • Available reporting on scenarios that reduce the investigation time
Automate
  • Define scenarios that are automated away from investigators
  • Decisions are made on disputes based on returned factors
  • Automate high confidence true fraud and first-party fraud scenarios 
  • Seamlessly extend automation to additional scenarios with no user impact

QFD® AI – Inbound Communication

Streamline correspondence review with AI.

Process inbound emails using trained enterprise Generative AI models. Classify inbound emails into categories with high confidence. Special assignments are generated that make completing the communication task quick and easy, or fully automate the task for straightforward processing.

How It WorksBenefits
Analyze
  • Analysis-based models are crafted using inbound correspondence, and classifications are developed to help measure accuracy and precision
  • Certify AI-produced outputs without impacting users
  • Use this data to create your own automation scenarios for Augment and Automate
Augment
  • Special assignments are generated for high-confidence classifications 
  • Investigators can quickly move through classified correspondence work
  • Available reporting on scenarios that reduce the investigation time
Automate
  • Define scenarios that are automated away from investigators
  • Decisions are made on disputes based on returned factors
  • Automate high confidence inbound communication scenarios
  • Seamlessly extend automation to additional scenarios with no user impact

QFD® AI – Representments

Let AI do the heavy lifting. 

Work Visa and Mastercard dual message representment scenarios with the power of trained enterprise Generative AI models. Representment details are summarized and displayed to an investigator, which makes reviewing the Acquirer response clear-cut. Enable automation on classified representments for a hassle-free experience.

How It WorksBenefits
Analyze
  • Models are created based on representment evidence, and classifications are developed to help measure accuracy and precision
  • Certify AI-produced outputs without impacting users
  • Use this data to create your own automation scenarios for Augment and Automate
Augment
  • Evidence is condensed into a concise summary and provided to investigators 
  • If scenario-based analysis is available, a special assignment is generated, further optimizing casework
  • Investigators can quickly move through classified correspondence work
  • Available reporting on scenarios that reduce the investigation time
Automate
  • Define scenarios that are automated away from investigators
  • Decisions are made on disputes based on returned factors
  • Automate high confidence representment scenarios
  • Seamlessly extend automation to additional scenarios with no user impact
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