Spanish Language Intake for Automated Dispute Management Software

Quavo is pleased to offer a Spanish language intake add-on to our automated dispute management software, QFD. Our Spanish language option allows account holders to communicate in their native language when disputing a charge, either via self-service or with a front office agent. QFD’s Spanish capability marks a milestone in our mission to provide issuers with dispute management solutions that facilitate better account holder communication channels for faster case resolutions.

The Spanish option can be presented during self-service as part of a language preference selection, or it can be automatically applied from the account holder’s core banking platform preferences. QFD’s ability to integrate with any core banking system allows it to inherit the client system of record and automatically apply an account holder’s preferred language, no additional steps required.

The Spanish language add-on to QFD can apply to an automated email and letter correspondence communication channels. These forms of communication are automatically translated to Spanish depending on the account holder’s language preference.

Association mandates stipulate that all information collected during a fraud and dispute investigation be available in English. This requires a subsequent manual review of case information that is in Spanish. To streamline this process, QFD has provided a field for agents to add the necessary notes needed for review. This process can be customized to match your internal procedures.

Our mission is to offer dispute management software that is as streamlined as possible while improving account holder experience. That is why QFD software supports all channels of communication. We hope that QFD’s Spanish intake capability better helps both issuers and account holders reach successful case resolutions faster.

For more information about how QFD automated dispute resolution significantly increases savings per transaction, reach out to our experts here or by emailing experts@nullquavo.com. We’re happy to help!