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Client-Centric Solutions: Tailoring Features With You in Mind

“We’ve always done it that way?”

I’ve heard variations of this phrase countless times in my 17 years in the industry. Users go through the motions, not realizing their processes consist of workarounds on top of workarounds. All too often, band-aid fixes are applied that temporarily work as long as nothing in the industry changes.

The problem with this approach is it masks the larger underlying symptom, and when the industry changes, as it regularly does, the band-aid can’t stop the bleeding. I’ve worked in departments that have completely fallen apart due to unexpected volume increases that proved their inefficient processes couldn’t handle the change in volume.

At Quavo, we are not interested in staying stagnant just because something works. We design our processes with the user at the forefront of our minds while ensuring the process can withstand the ever-evolving industry.

When it comes to designing new features, we work directly with our clients to understand their needs. We challenge “the way it’s always been done” and work together to ensure our clients feel confident in what we deliver.

“You can’t see the forest for the trees.”

As product designers, it is our responsibility to guide users to solutions that benefit the bigger picture. We work closely with clients to understand their business, but it can be detrimental to rely solely on knowledge of an existing process as it could result in the same issues but on a different platform.

Prior to my time at Quavo, I managed teams that onboarded to newer platforms. While we were promised automation that would alleviate capacity constraints, we quickly identified that processes were built to mirror the existing steps from the previous platform. The developing team built us a beautiful product that offered no reprieve and on a platform that made it harder to eliminate redundant steps that “have always been done that way.”

The benefit of having Quavo’s industry experts designing features with you in mind is that we rely on gathering diverse feedback before developing solutions that will leave a lasting impact on your business.

At Quavo, we pride ourselves on having a collaborative environment where the best financial and tech minds work together to provide groundbreaking solutions. As industry experts, we will use our knowledge of your business and partner with UX designers and developers to ensure we create intuitive flows by simplifying complex processes. We consider customization and configurations that turn a design into a solution that will benefit our diverse group of clients. Reach out
to one of our experts to learn more.

Hannah Richardson Product Designer

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